Profile

I am a confident and versatile ICT Manager with thirteen years of experience in both Public and Private sectors. People find me approachable and reliable; I like to form positive working relationships with colleagues and customers. I try to approach every situation with enthusiasm and good humour.  I take pride in doing my job well and believe that as well as bringing a sense of fun to my work I maintain a mature, professional and dedicated outlook. I have a strong background in people focused and fast paced technical support roles which will prove to be an asset in any future management position that I undertake.

Experience

North Yorkshire

Self Employed ICT Contractor                                                              July 2006 / present        

·         Support private sector customers with all aspects of ICT

·         Windows Server and Network support across multiple platforms

·         Identifying client requirements for  new ICT equipment and software

·         Working with business clients to attain compliance with ISO 27001 

[snip]

North Yorkshire

Senior ICT Officer                                                                                  November 2004 / July 2006           

My main duties consisted of providing ICT support for the whole Authority across multiple sites including in-house and bespoke platforms utilising Exchange, Sharepoint portal and other Microsoft products. I also led the ICT Team in the absence of the ICT Manager ensuring that support calls were dealt with according to the given service level agreements.

·         Provided training and development for staff at all levels

·         Created information security policies in compliance with ISO27001 & the Data Protection Act

·         Implementation of firewall, anti-spam and data backup systems

·         Installation of VPN technologies for all remote sites

·         Roll out of new server strategy to ensure system availability and increased reliability

·         Managed all ICT purchases, from planning through to installation 

[snip]

ICT Manager                                                                                            October 2003 / October 2004        

I was responsible for managing a team of six software developers to ensure product compatibility on Microsoft networks. I also applied sound ICT security methods to increase productivity and ensure business continuity in accordance with ISO27001 \ BS7799.

·         Responsible for the roll out of various new ICT initiatives: new firewall, E-mail system, SharePoint portal Apple OSX and terminal services for remote workers

·         Implemented data backup solutions using Veritas software for products such as SQL and MS Exchange

·         Designed LAN / WAN environments for Microsoft products and Operating Systems

·         Handled budgets, procurement and negotiations with external suppliers 

[snip]

Senior ICT Security Analyst                                                                 September 2000 / October 2003    

I was promoted to this position in 2002 from Technical Support Officer at the [snip] Health Authority.

My job involved implementing BS7799 Security practices throughout the [snip] Trust including writing new ICT policies covering email and internet use by a staff of over 4,600. I was also responsible for ensuring high level security of all [snip] Trust IT systems and compliance to the Data Protection Act and the Caldicott report.

·         Developed a strategic approach to data storage and security requirements

·         Managed security of patient and staff information for use within Acute services

·         Project managed the installation of a ‘Trust Firewall’ to further increase security

·         Evaluated technology & reviewed benefits for deployment into the Trust 

[snip]

Teesside

Technical Manager                                                                                 December 1998 / September 2000

·         Responsible for managing the manufacture of PCs to customer specifications

·         Management and training of  support staff to ensure a high quality support service

Interests

I enjoy spending time with my six year old son, walking our dogs and spending time out doors.

References

Available on request

Education

St John’s College   Cyprus

8 GCSEs & 3 A-Levels

Stockton College of Higher Education  

HND Level II 

Training

ITIL Foundation of IT service Management (2006)

ISO27001 Information Security Management Systems (2007)

BS7799 Route to Certification (2004)

BS7799 Practical Implementation (2004)

SharePoint Portal 2003 Administration (2005)

Windows 2000 Server Advanced Administration & Security (2003)

Checkpoint NG Advanced Administration (2002)

Citrix XPe Administration (2000)

Skills

·         Windows Server 2000, 2003 Advanced & Enterprise. Windows XP Professional & Vista

·         Microsoft Exchange 2000 & 2003, SQL Server 2000, SharePoint Portal 2003

·         Microsft Office XP, 2000, 2003 & 2007. Microsoft Project & Visio

·         Citrix XPe & Nfuse. Checkpoint Firewall1& NG, BlueCoat, Smoothwall (Linux), Websense & SurfControl

·         Cisco managed switches & routers. 3Com Switched networks including VLANs and VPNs