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Education:
1992 –
1995 University of Wolverhampton
BSC Business Information Systems (Hons)
II.1
Subjects covered on
degree course:
Design of Information Systems,
Managing an Information Systems
Project, Design of Information
Networks, Database Technology, Systems
Methodology
1987 –
1988 Teesside Polytechnic, Middlesbrough
Private Secretary’s Diploma –
Distinction
RSA III Typewriting
Teeline Shorthand 100 words/min
LCCI Word Processing
1978 –
1984 King Edward VII Comprehensive School, Sheffield
GCE O’Levels – 9 subjects
including Mathematics and English Language
GCE A’Levels – 3 subjects:
Mathematics, Physics, Chemistry
Training and Development:
I have both
Windows NT4 MCSE and Windows 2000 MCSE. My elective MCPs are
Exchange Server 5.5, TCP/IP, Exchange 2000, ISA Server 2000 and
Design of Active Directory.
I have more
recently passed the Exchange 2003 MCP exam and the Checkpoint
CCSA NG exam.
I have
attended numerous Microsoft courses over the last 7 years.
These include Active Directory, Windows 2000 Networks, Exchange
2000, Design of Exchange 2000, and Clustering 2000.
Other
courses I have attended include Learning Tree’s Introduction to
System and Network Security Course, Implementing and Securing a
Wi-Fi Network Course and Deploying Intrusion Detection Systems
Course. I also attended a Citrix Presentation Server Course.
When working
for a previous employer, I attended the following soft skill
courses: Time Management, Presentations, Total Quality and
Communication Skills Courses.
Career
History:
August 2006
– present Field/Remote Systems Enginner
[snip],
Altrincham
Role is
divided between field-based and remote support. The company
provides IT services for small to medium sized businesses.
Install systems and provide support for servers (including Small
Business Server), desktops, Exchange, Active Directory,
networks, printers, backup devices, UPS’s, anti-virus software
and Blackberry devices.
July 2006 –
August 2006 Field Systems Engineer
[snip],
Crewe
Short-term
contract working for small IT company. Visited customer sites
installing systems and problem solving. Systems included
servers, Exchange, anti-spam software, anti-virus software,
wireless networks, handheld devices, PCs and printers.
November
2005 – June 2006 Exchange Migration Engineer
[snip],
Wirral
Contract
supporting Exchange 2003 migration. This included the support
of Exchange 2003, Server 2003, Active Directory, Blackberry
servers and anti-virus applications. Typical issues included
backup failures, hardware and network diagnostics, mailbox
problems and server capacity limits.
July 2001 –
September 2005 Messaging Support Analyst
[snip],
Manchester
·
Main role was
providing second line support for the migration of Exchange 5.5
mailboxes to Exchange 2000 mail system users. This was both
during and after the rollout of Exchange 2000 server across
Shell.
·
The number of users
supported was approximately 100,000.
·
Obtained extensive
knowledge of both Exchange Server and Outlook Client.
·
Problems could be
profile, PC or server related.
·
Role also involved working with
Active Directory.
·
I wrote numerous articles for
Primus, the Shell solutions website.
·
Also wrote
documentation, including anti-virus procedures.
·
Attended teleconference meetings
with the messaging departments in the Americas and Asia-Pacific
regions.
·
I was Anti-Virus Focal Point for
the Messaging Department. Updated my department on relevant
anti-virus issues.
·
Ran tests on the anti-virus
applications on the Exchange servers, eg testing the server
software update procedures in Antigen.
·
I was involved in emergency virus
meetings and follow ups in the event of major virus outbreaks.
·
I was Instant
Messaging Focal Point for the department and was therefore the
main contact for instant messaging issues.
·
Whilst working at
Shell, I have worked for IMG Desktop, IMG Messaging, IMG Server
and the IMG Livelink Team.
October 1997
– June 2001 Systems Engineer (Field Based)
[snip]
-
Position
involved the support, installation and configuration of PCs,
servers and network printers.
-
Worked
at different blue chip companies dependent on the particular
contract. These companies included Marks and Spencers,
Guardian Insurance, Royal & Sun Alliance, Post Office and
Royal Bank of Scotland.
-
Obtained
experience of a variety of systems at the different
companies.
-
A number
of the contracts involved configuring desktops and servers.
Mainly Microsoft Windows systems.
-
Obtained
large amount of hardware experience, including Compaq
servers and racks.
-
Gained
systems testing experience whilst on site at the Halifax
Building Society.
-
During
my time at Computacenter I was promoted from Senior Support
Engineer to Systems Engineer.
-
Developed excellent customer facing skills.
Career History (cont):
July 1996 – October 1997 Technical Support
Analyst
[snip],
Lancashire
Provided telephone technical support to companies and home users
who had purchased equipment from P&P. Also provided pre-sales
support to P&P telephone sales staff. Have initiated and run
basic Word and Lotus Notes training for new sales employees.
Attended Advanced Word, Compaq Desktop and Laptop, Compaq
Server, Digital Server and Microsoft Sales Specialist Courses.
November 1995 – July 1996 Computer Engineer
[snip], Manchester
My role for this small computer services company included
trouble shooting software and hardware problems, building up
PCs, configuration and training in Microsoft Office. Gained
important hardware experience whilst here.
June 1994 – September 1994 Day Care Assistant
(university summer job) Wakes Hall,
Colchester
Worked with
disabled people in the day centre where the activities included
cooking, painting, computing and games. Outside activities
included swimming, sailing, horse riding and trampolining.
June 1993 – August 1993 Secretary
(university
summer job) Camp Cedar, Maine, USA
July 1989 – September 1992 Personal Assistant
Procter
& Gamble Ltd, Harrogate
In addition to secretarial and administrative duties, I was also
Information Technology Coordinator for the Harrogate office for
12 months. This involved PC support, assisting with the
development of new systems, and training personnel on the
electronic mail package. Courses attended were Multimate, Lotus
1-2-3, Freelance, Word, Excel, Time Management, Communication
Skills, Total Quality and Presentation Skills.
July 1988 – June 1989 Temporary
Secretary
Various
companies
September 1985 – August 1987 Laboratory Technician
Leigh
Environmental Ltd, Sheffield
Achievements:
Duke of
Edinburgh Gold Award
Driving
Licence
Won Shell
Wythenshawe’s Golf Division 2 in 2002
Vice Captain
of Tettenhall Hockey 1st XI: 1994 - 1995
Captain of
Harrogate Hockey 2nd XI: 1991 - 1992
Sheffield
and South Yorkshire Schools Hockey Teams 1980 – 1984
Interests:
My interests include cycling, walking, golf, yoga, cooking,
travel, soul music and football. I play golf regularly in two
golf societies.
Referees:
references
upon request |
