CAREER HISTORY

[snip] PLC                                                                     Jun 2004 – Nov 2006

Project Design Assurance   

Appointed to embed design assurance and project processes into Desktop, Web Development Services and [snip] projects to ensure necessary rigor followed.  Contributed to a 60% increase in projects successfully achieving the required standards as a prerequisite to implementation.

·         Prioritisation, planning and executing IT project design assurance reviews across a Portfolio of 200 [snip]and [snip] Projects to ensure that major projects (between £100k and over £1Mk) fulfilled design assurance requirements and met delivery dates.

·         Implementation and embedding of PRINCE2 based project governance processes for Intranet/Internet Web Services development team deploying ASP.NET and HTML solutions ensuring compliancy with quality standards.

·         Troubleshooting and management of a failing project to automate manual Credit card application processing using an HTML based solution through micro-management and clarification of expectations resulting in restored business sponsor confidence and realisation of savings of £250k per annum.

·         Proactive management of relationships between supplier project managers and business sponsors to ensure understanding and importance of assurance through compliance with PRINCE2 methodology requirements, internal policies, architectural standards and required regulatory policies (e.g. Data Protection Act) and to resolve project technical issues and problems.

·         Facilitation, organisation and management of operational risk and design reviews for projects, challenging assumptions and progressing resulting issues to successful resolution.

·         Impact assessment of technical change requests (inc timescales and costs) for projects such as the implementation of a £19M million Collections and Recoveries solution integrating with existing [snip] systems ensuring no unforeseen impacts on the technical design and the project scope.

·         Development and execution of plans to train supplier resources to undertake design assurance duties activity – acknowledged with an internal Staff Recognition Award. 

Solutions Architect                                                                     May 2002 – Jun 2004                                                                  

Creation of technology solutions to meet business requirements in line with [snip]Cluster and Group IT  strategies and architectures and in accordance with relevant statutory, internal and external regulations. Specific examples include:

·         Led a replacement for a Domino Lotus Notes (DLN) Customer Relationship Management (CRM) system for 5000 UK Banking staff with a solution using MS Share point (Portal), Websphere, MS SQL Server and ASP.NET technologies, increasing UK Banking staff productivity by 30%.

·         Delivery of solution providing hosting infrastructure for new BPM/Enterprise Workflow card issuingsystem (using Staff ware technology) for [snip] International to meet its implementation deadlines.    

·         Rationalisation of  Bank’s Retail-On-Line Banking application infrastructure onto strategic hardware and software (Oracle 9i) platforms greatly improving resiliency and support.

Service Delivery Manager (Collaborative Tools)                    May 2000 – Apr 2002                                                              

Headhunted and re-joined [snip]to manage a team of 15 staff supporting and developing DLN and Intranet applications and email to 7000 UK Business Banking users across 30 servers. 

·         Restructured and managed the transfer  of a 1^ST, 2^nd support team calls to a centralised Bank Help Desk resulting in a reduction in the number of outstanding calls from an average of 200 per week to 75 per week and saving client areas £50,000 per year in support costs.

·         Development and implementation of bespoke DLN and Intranet applications.

·         Established SLA’s for DLN and Intranet applications

·         Planned and executed a DLN disaster recovery capability.

·         Transitioned the team from being contract to permanent. 

[snip] Investment Bank

Global Service Delivery Manager (Email)                           Mar 1999 - Apr 2000 (1 year permanent role)

Headhunted to manage a team of 5 staff supporting 3000 Bank users across 20 servers in Europe, Asia and North America.

·         Successfully managed Y2K compliance of CC:Mail resulting in no Y2K problems

·         Planned and migrated CC: Mail to DLN infrastructure.

·         Managed the successful upgrade of the version of the DLN operating system across the replacement infrastructure without any disruption to system users. 

[snip]Capital                                                                             Aug 1997 – Mar 1999

Global Service Manager (Domino Lotus Notes)                                                                                                    

Promoted to lead a team of 10 staff. based in Europe and Asia.

·         Expanded the DLN infrastructure and applications into [snip]Capital offices in the UK, Europe and Asia from a user base of 3000 to 6000

·        Personally oversaw the Change Management process, reviewing and assessing all requested changes. 

Senior Domino Lotus Notes Administrator                                   Jun 1996 – Aug 1997

• Installed and administered infrastructure and applications across different platforms in Asia and Europe. 

• Planned and migrated DLN server infrastructure as part of a company move to a new Headquarters (Canary Wharf) without data loss or service disruption.                

[snip] (Pensions Administration Centre - Sheffield)                   Jun 1994 – May 1996

Domino Lotus Notes Administrator                                                                   

[snip] Plc                                                                                       Pre 1994                                                              

Joined on Graduate Programme. Roles held - Office Systems Designer, Systems Analyst/Systems Consultant, Productivity Services Officer  

EDUCATION

University of Central England, Birmingham.

MSC Audit Management & Consultancy (2006 – 2009 Distance Learning).

Nottingham Trent University

Postgraduate Diploma in Business Information Technology (1987 – 89 Part-time).

Postgraduate Certificate and Diploma in Administrative Management (1986 – 87 Full-time).

BA with Honours (2:2) in Modern European Studies (1982 – 85 Full-time). 

PROFESSIONAL DEVELOPMENT

·         PRINCE2 (Foundation & Practitioner)

·         CISA (Certificate in Systems Auditing)

·         CISSP (taking exam April 2007)

·        ITIL (Foundation)

·        Trained in [snip]internal Detailed Risk and Control Assessment methodology

·        SSADM

·        CMMI (Capability Maturity Model Integration) level 2

·         Good working knowledge of COBIT methodology 

PERSONAL -  Cub Scout leader.  Football, cycling, badminton and cooking.