Curriculum Vitae 

Senior Domino Administrator (CLP) -  Looking to move into Domino consultancy.

Key skills:

Ø      Enthusiastic team player with a flexible and adaptable approach. 

Ø      Ability to learn new skills, techniques and systems quickly. 

Ø      Ability to quickly identify and prioritize problems, working with customers, managers, support staff and third party maintainers to achieve a satisfactory resolution. 

Ø      Highly competent in identifying potential solutions to both technical and non-technical problems. 

Technical expertise and experience: 

• Domino 4/5/6/7/8
• Deploying third party and in-house databases
• Resolving simple formula code errors and updating design elements
• Deploying and supporting of Policies and ECL security
• Support and installing Lotus Notes on Symbian phones using Intellisync over GPRS
• Upgrading Server and Clients
• Packaging Lotus Notes using Wise Package Studio
• Monitoring Domino system performance
• Setting up Event & Statistic monitoring
• Configuring Directory Assistance
• Running Reports to gather mail usage
• Setup Mail Tracking
• Sametime 7.5.1
• Setting up mail archiving on clients
• Troubleshooting complex Server and client problems
• Deploying  and Administrating Policies
• Setting up OU’s
• Setting up LDAP to use with iNotes and other systems and hadware
• Fax for Domino 4.1 support on NT4
• EskerFax
• Supporting Lotus Notes clients in a Citrix XP environment
• Setting up and supporting webmail/iNotes
• Setting up INotes users
• Deploying  Corporate Welcome Pages
• Deploying of Lotus clients on Citrix XP
• Setting up ID Recovery
• Setting up Certificate Authority
• Setting up SSL

CAREER HISTORY 

Last 13 years of my working history 

[snip] 

Senior IT Domino Administrator (Feb 2000 – Present Day) 

Main Roles and Responsibilities 

Ø      To support and administer the Lotus Notes databases in order to enhance business efficiency.

Ø      Install, support and monitor the performance of all software to ensure it is running efficiently and taking corrective action when required.

Ø      Manage and administer all relevant databases, liaising with developers to ensure the smooth implementation of new functionality.

Ø      Communicate and liaise with external suppliers and other IT services as necessary, to provide an efficient and effective Notes service.

Ø      Monitor the effectiveness of systems, databases and files, making recommendations and actions for improvements where necessary, in order to optimize business and system performance. 

Projects involved with: 

·        Currently assisting consultants in the Migration of Domino 6.05 to Exchange 7

·        Migration and Upgrade from version 4.6.7 to 6.05

·        Merged two of the company Domino domains into one

·        Implementing Webmail and upgrade to iNotes with 128bit verisign key encryption

·        Implementing Notes 6 clients to head office and branches across UK and Ireland through Citrix XP and standalone on over 150 Laptops

·        Implemented third party software, Galileo & Magique, PinnacleV2, Triweb and Achiever Policy Procedures & Information

·        Implemented a new Domino server at another office including setting up iNotes (Internet email) and moving 80 users to a different OU so that new policies could be applied

·        Deployment of corporate welcome page across Citrix, XP and NT4 PC's

·        Deployment of new Lotus Notes Intranet

·        Setting up symbian with Intellisync V8.1 and deployed to over 100 staff

[snip]

IT Support Technician (1997 – 2000) 

[snip] Contract 

Desktop support to end users and servers on Windows 95, 3.11, 3.1 and NT4 Workstation.  

I Supported Mainframe, SAP 3.1, 4.0 and 4.5 on a Unix based network and Lotus Notes 4.5 and 4.6.3 clients.  In addition to this I also worked closely with LAN/WAN, Lotus Notes, NT server and SAP teams to provide support for these applications due to the huge size of the site and complexity of problems that arise. 

Another of my duties were to provide 24 hour support to all of [snip] UK sites.

[snip] Contract 

Desktop Support to end users on Windows 3.11 and Novell 3.12. 

I dealt with server backups and restores, Server rebuilds.  Provided 24 hours support to external [snip] sites in the Midlands. 

My role also included covering 1^st line support dealing calls from users. 

[snip]  

Remote IT Support (1997 – For approx 9 months) 

My role was to support a variety of contracts which included MOD, Schools, Solicitors and insurance companies. 

My duties included software, hardware and servers including fault diagnoses over the phone.

I was responsible for setting up new PC’s and servers, bench testing before installing on customer sites. 

I also was involved with cabling of customer sites, setting up Workgroup and network NT domains. 

[snip] 

Customer Service Engineer  (1994 -1997) 

[snip] Contract 

During my two years working on the [snip] contract I was responsible for support and warranty repairs on PC’s and Servers to all departments. This included providing support to the Mayors Office and remote council sites. 

Hardware worked on was Compaq and HP Printers. 

I also worked on 24 hour call out to EPOS sites i.e. Woolworths, Thomas Cook, Clarks, [snip]

I provided back-office support to Servers, Comms equipment X25 communications between sites. 

Before [snip] I worked only as a field customer service engineer working on remote customer sites supporting EPOS equipment, Servers, PC’s, Server. 

EDUCATION AND TRAINING

 Software worked on:  

·        Domino 4 / 5 / 6 / 7/ 8 (Beta2)

·        Windows -95/98, Windows NT 4.0, Windows me / 2000, 2003 Windows XP (Home & Professional). Active Directory

·        OS2 and OS2 Warp

·        AS400 / iSERIES

·        Citrix XP V9

·        MS Office 97 / 2000 / 2002 /2003, Word Perfect, Lotus Smartsuite.

·        MS Visio, MS Project 98/2000,

·        Rumba 7.4

·        VMWARE

·        SNAP

·        SAP 3.1, 4.0, 4.5

·        Passport 7.0, 6.1

·        PGP 8

·        CRM

·        Crystal Reports

·        Intellisync V8.1

·        Wise Package Studio

·        Landesk Management Suite 8 

Training: 

Compaq Certified Engineer (ACT)

Certified Novel Administrator (3.12)

IBM Certified Professional in Domino 4.6.7

Wise Package Studio Version 7

Domino 4 Admin 1 Course

Domino 4 Admin 2 Course

Domino 5 Application Development Course

Domino 6 Basic and Advanced Course

Lotus Notes 6 Client Admin and Basics

Domino 7 overview seminar

Prince 2  (Overview)

Active Directory Admin overview 

Interpersonal Skills: 

Communication and Influencing Skills

Positive Thinking and Self Belief

Customer Service Skills

MBTI 

Further Education:                                                                                   

 Grade/Equivalent                    

Croydon College (Night School) 

City and Guilds Electronic Systems (224)                                     Pass                                                                                                  

Youth Training Scheme – Croydon 

Pitmans RSA Clait                                                                                Pass 

Secondary School                         1980 – 1985

Addington High School – Croydon                                         

PERSONAL 

Date of Birth:                       27^th May 1971                                   Marital Status:         Married 

Full Driving License:         Clean 

Interests:  

• Building and maintaining PC’s
• Socializing
• Spending time with my to sons