Driving:             Full Clean Driving License

2000 to 2001

Professional Qualifications

·          Cisco Career Certifications

        Cisco Certified Network Associate

·          Microsoft Certified System Engineer Exams

TCP/IP Internetworking

Networking Essentials

Windows NT 4.0 Server in the Enterprise

Windows NT 4.0 Server

Windows NT 4.0 Workstation

1996 to 1997

The University of Warwick

Coventry

·          M.Sc. in Materials Physics

Research Project: RF Magnetron sputtering of Rare Earth Oxides

1992 to 1995

The University of Birmingham

Edgbaston

Birmingham                    

·          B.Sc. (Hons) in Physics                       Grade 2:2

Final project:  The design and Building of a Copper Chloride Gas

Discharge Laser.

1990 – 1992

John Hampden Grammar School,

High Wycombe,

Bucks

·          A-Level Maths                                  Grade D

·          A-Level Physics                                 Grade C

·          A-Level Computing                             Grade C 

April 2000 to Present

Xxx Ltd

Job Title: Managing Director/Consultant

Contracts Completed Include: 

[snip]

Voice Support, moves / changes, Planning Building 4 migration. Liasing with Compaq network support team and aiding them where necessary.  Administering Teamphone intergrated services and Meridian Mail.

[snip] Services Ltd

World Business Centre

Heathrow

Planning integration of corporate mobile phones with Option 61C PABX using Mobex.

Planning and overseeing move from World Business Center 1 & 2, and Cardinal Point buildings, over to the new purpose built World Business Center 3 building.  Including migration of 450 users to the new building. 

Integrating a Meridian 61c PABX running release 25 software, with the current BT Concert system, linking the Heathrow site with sites in Germany, Spain and France.  Programming choice routes and digit tables for Least Cost Routing (Through internal Network).

Importing CPND into the Datapulse Operator Module.  Patching, Moves, adds, changes, Troubleshooting, implementing a security model with Network Class Of Service.  Setting up Scheduled Access Restrictions for various times.  Implementing Electronic Lock Feature.  Implementing Nortel MAT software and using it to script basic administration tasks.

Installing two NT Servers, Running Internet Information Server 4.0.

Liasing with BT, Concert and Passport representatives.  Planning company wide telcom solutions and liasing with managers at other sites, with Siemens and Ericson PABX’s. 

Industrial Metal Supplies

Lincoln Park Business Estate

High Wycombe

Installing local area network and setting up IP range, subnet.

Installing / configuring DHCP server

Installing proxy server solution for internet connection sharing

Configuring Network Address Translation hardware firewall for secure internet connectivity

Installing and configuring network ADSL internet gateway router 

January 2000 to April 2001

ClinTrials Research Ltd

107 – 123 Kings Street, Maidenhead

Job Title:  Desktop Administrator

Responsibilities:  To provide internal support for around 350 users, management of ISDN 30 lines for RAS, Server maintenance, assisting with DHCP scope and options, WINS resolution, DNS servers, backups, NT admin, setting up new disk images for standard desktop set up, network configuration of UPS, general administration and upgrades of all Meridian telephone Systems around Europe.  This involves liaison with suppliers, vendors and carriers of voice traffic, including British Telecom, ASCom, Belgacom, Symphony Telecom and Nortel.

Other responsibilities include:  Server Administration (File, Print, Ras, Exchange & Terminal Server (Citrix Metaframe)), NT Network Administration.  Assisting in the rollout of new IP range, and subnets.  Providing training and induction courses to internal members of staff.  Capacity planning on the network and use of network monitoring tools to assess packet collision rates, determine nodes of excess traffic.

·                      Telephone System – Management of five Meridian Switches around Europe, Maidenhead, Glasgow, Paris, Brussels and Milan.   Capacity planning for ISDN links between sites and exchanges, full administration and Meridian Mail voicemail administration.

·                      Completed Projects include:

o                     Creation of new Desktop standard, with configuration of applications such as MS Office, Adobe Pagemaker, Adobe Frame Maker, Distiller, etc

o                     Installation of FaxPress, a hardware electronic fax solution, and configuration of Exchange connector, routing faxes through exchange to the outlook desktop client.

o                     The planning of a new corporate cabling standard for wiring to patch cabinets and floor points.

Enabling patching to be done by UTP RJ 45 connectors instead of krone blocks

o                     Acquisition of a new floor at Glasgow site expanding the office to accommodate 40 new staff.

Phone system upgrade add-on unit, new Digital Line cards added and patched.

o                     Implementation of ISDN2 BRI connections at each site, for dial up and Video conferencing.

Programming of SILC and MISP cards to accommodate ISDN2 connections

o                     Installation of Genesis Open Call Logger for all Meridian Switches.

Setting up Call Detail Recording Port2 on each PABX enabling collection of raw call

data

o                     Roll out of DISA Hot lines and implementation of Steering codes and DM tables for remote sites.

Enabling users to dial other users at remote offices, by extension number, and the

set up of access codes for each voice traffic carrier.

o                     Installation of PhoneMaster scripting tool and providing and internal training course for switch admin.

Tool for simplifying adds, moves, changes and troubleshooting, in a GUI environment

o                     Voice menu set up and configuration, with announcement definitions, for the IS helpdesk

o                     Review current maintenance contracts with external companies such as Ascom, BT and Belgacom.

o                     Checking current hardware maintenance agreements are up to date at each site.

o                     Full set up and testing of S.A.E. remote notification mailbox.

o                     Installation of Castelle Faxpress, an electronic fax solution for routing faxes via exchange email.

Set up of Faxpress server and linear huntgroup with 4 analogue lines.

o                     Fax Server Installation and Configuration with Exchange mail connector for routing faxes as email attachments.

o                     Implementation of scheduled system backups for Meridian Mail and PABX programming.

·                      NT Network Administration –  Support of NT Servers, recovery and backup procedures.  Installation and set up of Citrix Metaframe on Terminal Server 4.0 and administration of thin client environment.  Installation and rollout of front end client software to remote dial-in users.  Documentation of server and desktop installations to company standards.

August 1998 to December 1999

Metrologie Ltd

High Wycombe, Bucks

Job Title:          Internal Systems and Telecommunications Support Specialist

Responsibilities:  To provide internal 1^st, 2^nd and 3^rd level support and administration of the Meridian Option 61C Telephone System, PC’s, Servers and NT Network and to support the Digital Alpha/VAX systems and the Security Access System.  Train and supervise helpdesk staff adequately to perform their support roles within the company.

·                      Telephone System for which I provide all high level support and most first line support.  This includes advanced system administration and voicemail administration.  Providing advice on telecoms issues.  Using Meridian Max to provide ad-hoc reports.  Managing the telecoms links.  Technical ACD Call Centre administrator (creating ACD groups, overflows NACD’s etc).  Fault diagnosis and repair.  Liasing with maintenance companies when necessary and with external companies regarding new system developments.

·                      PC Support – Team leader skills involved training and supporting two helpdesk staff to provide first and second line support to the user base, ensuring that the helpdesk was covered at all times.  Understanding users PC requirements and specifying appropriate hardware and software solutions.  Configuring PC’s ready for use.  Installing PC’s onto the network, running NT.  Supporting NT Workstation 4.0, Windows 95, Windows 98, MSOffice, MS Exchange, MS Outlook, Lotus Notes, IBM Client Access and Telnet Terminal Emulators for VAX and AS400 systems.

·                      Administrating NT Network, including NT Server 4.0, Lotus Notes Server, MS Exchange Server, CC50 Building Security System, Dr Solomon’s Virus Management Console, Network Associates Virus Management Console, and ensuring the smooth running of backups on ArcServe.

·                      Overseeing and helping in a Y2K Audit and applying Y2K upgrades and service packs. 

·                      Ensuring the Digital and Alpha/VAX systems are running smoothly.  Primary start of day operator – this involves checking all systems to ensure nothing is wrong, if anything is abnormal affect repairs or escalate problem.  Ensuring all reports necessary for departments have printed and include the correct data.   Providing first and some second level support for Tolas and Tolas Operations Manager (TOM) issues.

1992 to 1995

Working in Halls of Residence, for students.

Hardware experience included:

Upgrading PC’s with faster processors and building new machines.  Installing CD-Roms, Graphics Adapters, Hard Drives, Additional ports and printers.

Software experience included:

Setting up drivers and TSR programs for use both in windows 3.1x and Dos.  Faultfinding using diagnostic software including PC-Check, Scandisk and Norton Utilities. Virus detection and disinfect ion, or deletion where necessary, using F-Prot and Dr Solomon's Anti-virus software.

Administering Windows NT4.0

Available on request