Skills, knowledge and personal attributes  

Communication skills

In my several roles in the automotive industry I was required to liaise across a broad cross-section of personnel, customers and suppliers. I was senior point of communication with all these actors, participating in regular meetings with them, either to negotiate new contracts, for day to day activities and for follow up of projects or action plans, keeping a straight forward and clear speech.

I communicated with a wide range of nationalities, face to face, by phone, email and video conferences, where excellent verbal and written communication was an obligation.

I was able to maintain dialogues with individuals of all the countries the company interacted with, since I am a French and Portuguese native speaker and being as well fluent in English and Spanish. 

Management skills

Since 2005, as a project manager, I was responsible for a team of 8 multitasked individuals.

While working under my supervision all projects were delivered on time within the targeted budgets.

As a quality engineer and customer care manager I managed a 5 people team. My competencies went from supplier relations; inter departmental liaison and customer communications.

All the personnel that worked under my supervision were not simple co-operators; I always acted in order to maintain them in a safe atmosphere and always encouraged them to evolve and to become more assertive, responsible and give them more competencies to pursue their careers. 

Administration skills

In my previous functions I was responsible to prepare and present the reports containing the objectives and department performance, to the general management in Portugal and the main office in Germany.

In the project management area I monthly prepared and presented project status reports and also prepared the customers presentations in their own quality procedures for successful project implementation (APQP and ANPQP) as well as the intercompany checklist to present to the German management. 

Flexibility

Since 2002 I was gradually promoted in my career. Due to several restructuring I took over several tasks. Up to my departure I was performing the tasks of customer care management, where I personally conducted the tasks of project manager, sales engineer and quality engineer,

My abilities to be flexible and to perform various tasks simultaneously lead the management board to progressively promote me. 

Computer skills

I am a competent user of the Microsoft Windows operative system, of all the Microsoft Office Suit

applications (Word, Excel, PowerPoint, Outlook….).

I use the internet daily and I have user knowledge of the business database XPPS/AS400 of IBM.

The IT has always been an area that attracted me and as a result software and hardware present no

difficulty for me and became a hobby. 

Professional development

I have attended training courses on the following areas:

Behaviour techniques and management, Presentations techniques, Marketing Mix, German Level 1, Internal auditor by the referential VDA 6.3, Conflict Management, Microsoft Project, Project Team Management, Trainer degree, Quality and environment systems (ISO 9001, ISO 14000), Product and Process FMEA, Functional analysis, 5’ S, Poka Yoke, Control plans, SMED,8D Report’s and ISO TS 169 49

Education

 Employment history 

02/2005 to 11/2007 - [snip] – Portugal

Member of the [snip], Automotive supplier, 6 000 Employees, 932 M€ Turnover, develops and produces several automotive parts worldwide, such as door hinges, door checks, handbrakes, pedal boxes, toolkit’s and rooftops for cabriolet’s. 

10/2007 to 11/2007 Customer Care Manager (Projects, Quality and Sales)

- Direct management of a 5 member team related to quality activities

- Key account managers worldwide liaison with the plant and competence center

- Procurement function in significant and critical suppliers, technical support to buyers.

- Coordination of customer APQP, ANPQP and similar tools.

- Sponsor for Hitlist and Increased Value Product project sheets.

- Emergency contact in terms of quality incidents in customer plants. 

05/2006 to 10/2007 - Sales Engineer

- Interface with [snip] Comercial structure in Germany

- Supporting the comunication strategy with customers,

- Processing new contracts and transfers.

- Preparation/execution of offers to new contracts and serial changes.

- Reporting and sales control to plant management and to central office

- Coordination of the human and technical resources for the RFQ preparation 

02/2005 to 11/2007 - Program Manager Repairing Solutions

- Leadership and coordination of product development and manufacturing teams of the Renault projects Twingo II and Kangoo II for [snip] toolkit’s

- Leadership and coordination of plant teams for product modifications and synergies for Renault (Clio, Megane) and PSA (C4; 307).

- Representative of [snip] in customer project related events.

- Reporting to the General management about project progress, fulfilment of the time plan contractually established, costs, product/process quality and delivery ratings;

- Active participant in activities of continuous improvement, lean production, Increased Value Product, Hitlist, 5´s and SMED

- Responsible for the introduction of product or process modifications 

06/2002 to 10/2007 - Quality Engineer

- Responsible to maintain the products updated according to standards and customer requirements

- Quality member in product and manufacturing, user of ANPQP, AQP and APQP

- Participation and reporter of the prototype and serial products validation plans

- Conception and implementation of control plans for manufacturing control

- PSW, PPAP and Initial samples preparation and presentations

- Suppliers Quality Assurance within the projects, with audit and approval of tier 2 samples

- Customer quality claims reception and follow up.

- 8D teams champion

- Participant in intercompany production transfers (Audi, Volvo, VW and SAAB).

- Participant in continuous improvements for stamping, welding and assembly areas; 

02/2007 to 06/2007 - Intern / Quality Department in [snip]

- Customer quality claims reception and follow up.

- 8D teams champion.

- Control and follow up of quality indicators. 

10/2000 to 10/2001 - Polytechnic Institute of [snip] / Superior School of Technologies

Polytechnic institute that lectures engineering degrees, located in the Setubal peninsula

- Assistant to Mathematics departments, Assistance in class preparation, Assistance in tests preparation and Tests evaluation 

1996-1997 [snip]

Portuguese company that produces bottled wine

- Machine operator within the grape season

Referees

Available upon request.