Information Technology and Organization Specialist combining extensive IT experience with the practical application of organization and occupational psychology, to achieve successful application of IT in business. My fifteen years experience in an extensive range of consultancy briefs complements a substantial track record in a number of different IT management roles for a multinational company. I have a proven record of successful projects, with a high measure of client satisfaction. My experience and skills include the following. 

      *    IT Service Management and Contractor Management

      *    Support of Defence and Civil Government Procurement including PFI/PPP

      *    Review and Audit of Outsourced IT operations and of ‘Troubled’ Projects

      *    Strategic Planning, including Business Benefits Attainment and Structured Risk Analysis

      *    Requirements Definition, Systems Analysis, and Applications development

      *    Organization Analysis, Cultural Analysis and `Management of Change' 

      *    Design and Delivery of Course and Job Based Training, and preparation of High Quality Guidance Material

                                                          CAREER RESUME 

Since 1994 I have been an Independent Consultant and my primary assignment since 1995 was with the [snip] where I was responsible for Service Management policy and procedures in support of CHOTS (Corporate Headquarters Office Technology System). 

From January 1990 to 1994 I was a Principal Consultant with [snip], with assignments including IT Strategy Planning, Implementation Reviews, Procurement Support, Outsourcing Training and Reviews, and Risk Management. Clients included Local Authorities, Hospitals, Central Government Departments, Government Agencies, electronics companies and, through the Home Office, all Fire Brigades.  

From 1976 to 1989, I was with [snip] in a range of IT Management roles. As Applications Project Manager, I supervised the development of a full range of accounting systems for European and South African subsidiaries. As Data Resources Manager I introduced Database Technology and worked with the US Parent Company on systems compatibility. As Information Centre Manager, I provided quality support for some 1500 PC users, developed and presented management training and prepared standards and guidance material for all European subsidiaries.  

Prior to 1976 I was active in a number of systems analysis and programming positions in the public and private sectors. 

                                       EDUCATION & SPECIALIST TRAINING 

      PG Dipl in Computing for Commerce and Industry              -     Open University 1999

      MSc - Occupational Psychology                                         -       London University 1994

      Diploma in Management Studies                                       -      Kingston Polytechnic 1983

      BA Hons (1st) - Psychology                                              -     Open University 1989 

I have completed extensive training in the areas of project, computing, quality and man management and  hold the NCC Certificate in Systems Analysis. I am a member of the Institute of Management, the Chartered Quality Institute and the Institute of Directors.

                                                                                                                          DETAILED CAREER HISTORY 

1994-2004 

Since 1994 I have been an Independent Consultant and Clients have included the Home Office for whom I undertook work for the [snip] following previous assignments, and the [snip] for whom I undertook a review of Service Procurement proposals in 1997. 

Since May 1995 I have been primarily working for the [snip], acting on the client side on the CHOTS project - an outsourced operation supporting some 15,000 users - and more recently on the replacement system DII/C (Convergent Defence Information Infrastructure). I have been responsible for Service Management policy and procedures applied in accordance with ITIL Service Management guidelines Specific activities have included the development of a Service Audit regime, maintaining the specification of Service Reporting requirements through various system changes, review and agreement of quality processes and documents including the Service Code of Practice and overseeing the Contractor’s Satisfaction monitoring processes. I operated the service audit process for many years, developed web-based user communications and contributed to risk management and business continuity activities. During 1998 I participated in an exercise to prepare a PPP/PFI procurement for the CHOTS programme. From 2004 I have been taking a career break to concentrate on personal projects. 

1990-1994 

      From January 1990 I was a Principal Consultant with [snip], an independent IT consultancy. My assignments included the following. 

      [snip] - On behalf of the Home Office, I led a extensive study of Brigade management, to develop a `best practice' Guide for the organization and planning of Fire Safety management in all 55 Brigades in England and Wales. Having developed this document, I was asked to undertake further analysis and to oversee the development of supporting computer systems to be issued to all brigades. 

      [snip]  - I led an initial implementation review, and subsequently under PRINCE conducted an organization analysis, developed a substantial and comprehensive high level requirements definition, conducted technology evaluations, and prepared risk and change plans, all of which led to a highly successful outcome for the client 

      [snip]  - I conducted a review of a major systems implementation under PRINCE and SSADM, which had encountered difficulties both with the supplier and internally. As a result I was invited to develop risk management, benefits attainment and management of change programmes, which all significantly increased user preparedness and acceptance and the project's overall success. 

      [snip]  - I was part of a team conducting a strategic review of the Library's information system for MPs and proposing replacement designs and identifying key strategic issues ahead 

      I conducted annual Facilities Management Service Performance Reviews for [snip] - leading to fully accepted recommendations and invitations for further work by the consultancy company. 

      I developed and presented a course on behalf of [snip] on `Outsourcing IT', which was attended by personnel from major international computer manufacturers and IT consultancies. I was asked to deliver the course on a regular basis at the Civil Service College on the advent of Market Testing. The course material was adopted by BIS Training, for whom I also presented it  

      East Cheshire [snip] - I conducted a Business Benefits review of the IT strategy and helped the Hospital establish the benefits attainment programme. 

      [snip] - I conducted a strategic review of the Department's internal IT costing systems in the context of Market Testing, and proposed the future strategy for these, which was subsequently adopted. 

      [snip]  - At the `Land Systems Support Bureau' I was resident consultant providing Project managers for military systems with advice on all aspects of the procurement and management of Software Intensive Projects. In this role I also reviewed and contributed to major strategy, standards and procedure documents and helped the MOD develop its Risk Management initiatives. I subsequently conducted a major tender evaluation for the MOD on risk aspects of supplier's proposals. 

    [snip] - I led an Independent Risk Analysis and Risk Management programme for a major electronics research company on multi-million pound project, which significantly improved the viability of the project 

      [snip]  - I led an Independent Risk Analysis and Risk Management programme for a large electronics project. 

      [snip] - I was the lead consultant providing "Bid to Win" support and training the DTI's Computing Centre staff in preparing a bid to supply facilities management services. The client's bid was judged the best received including four from major FM suppliers. 

      [snip] - I managed a major project to develop a complex HCI system under UIMX on SPARC workstations. 

     [snip] - As part of the development of a major training system, I led a prototyping research project into methods of modelling human and mechanical message information flows. This work was further developed for use in operational research processes. 

      In addition to the external work for clients listed above, I supported the company's business development efforts, helped prepare a number of successful bids, developed standards documents and training, and led internal AI research investigations. 

1976-89 

      Until December 1989, I worked for [snip], the major Industrial Gas supplier with a £173m turnover, in a range of IT management roles of growing seniority. After joining in August 1976, I was soon promoted to Project Manager, in charge of software applications development teams producing a full range of accounting systems for all European subsidiaries. I also directly managed the installation of accounting system for the South African subsidiary. In 1980, I was promoted to Data Resources Manager with a brief to supervise the introduction of database and data dictionary technology into the company. Having constructed the data model of the entire organization, I designed IDMS databases to support online systems. Efficiency was improved and annual savings in excess of £1m were achieved. I was extensively involved with the US Parent Company on systems compatibility, and because of the success of the operation, I was asked to participate in the strategic planning of the corporate computer infrastructure.  

      In 1987 as Information Centre Manager, I also assumed responsibility for the Information Centre, tasked with providing high quality Service Management throughout the company to support some 800 PCs and 1500 users of OA facilities. I was directly responsible for increasing the company's computer literacy in line with a fourfold increase on the number of PCs over the period. I developed and presented IT training for managers and prepared standards and guidance material for all European subsidiaries. I developed systems and processes to support all aspects of Service Management including the Service Desk, Configuration Management, Incident and Problem Management and was also responsible for the purchase, installation and maintenance of hardware and services. As the Company adopted Total Quality Management I undertook specialist training and led Quality teams that achieved major improvements in computer and business processes. 

1973-76            

      During this period I undertook a range of consultancy briefs working for commercial bureaus. As Analyst Programmer at [snip], my major assignment was developing systems for Lloyds underwriting syndicates, and as Programming Consultant, Computer Automation Systems, I worked on developing a wide selection of support programs for the Metropolitan Police. 

1966-73            

      My early experience was as an Executive Officer working in the Ministry of Transport and later the Department of the Environment in an extensive range of programming and systems analysis roles, the most interesting of which was developing an integrated highways information system. 

                                                                TECHNICAL 

            Hardware                                 IBM, ICL, DEC, Sun, PCs

            Operating Systems                    MVS, VMS, UNIX, DOS, Windows NT

            Program Languages                  COBOL, C, C++, FOCUS

            System Software                      CICS, IDMS, ORACLE, INGRES

                        + most types of PC Software