Xxx is an energetic, committed and highly experienced IT professional with a background in strategy, programme, project and change management roles in blue chip companies, a major consultancy and latterly as an independent consultant. He has wide experience in a number of industries with a demonstrable record of delivering quality solutions.  A Prince 2 Practitioner qualified programme and project management consultant with wide experience of managing third party suppliers and large multi-disciplinary teams.  Conveys a strong professional image and attitude, enjoys responsibility and is comfortable building executive level relationships.  An excellent team leader, player and manager, equally capable of working on his own. 

A very experienced, highly professional, well-respected and self-motivated senior IT manager who has developed a broad base of business focussed IT experience across a range of industry sectors. 

University of Cambridge                                                                                                                                  September 2004 to date

Programme Manager  (Freelance)            

As Programme Manager of the Digital Pre-Press Programme successfully led a multi-disciplinary team through the establishment and definition of the Programme, identification of the business requirements, management of the Invitation to Tender (ITT) process, supplier selection and authoring of the Business Case which ultimately proved that, while strategically a very appropriate direction for the business, the financial benefits case did not justify the expenditure and the Programme was closed. 

Subsequently asked to ensure the successful completion of Phase 1 of a major Warehouse Project and then given responsibility for the Phase 2 Goods Out project, all based on the implementation of Manhattans Warehouse Management for Windows.  Leading a team of client, IT and supplier staff, new business process were defined and successfully implemented for Publications products with the same defined and under development and test for the core Question Paper products. 

XXXX                                                                                           August 2003 – September 2004

Project Manager          (Freelance)               

 Given an increasing number of Project Management responsibilities across a range of projects to deliver infrastructure to support a number of major Reuters initiatives including:

·         Citrix and SUN/Solaris based infrastructure implementation to support the delivery of an internet based Trading application (ROMEX)

·         Ongoing management of infrastructure implementation to support  the delivery of an internet based Financial Information system (Reuters Knowledge)

·         Implementation of SUN based infrastructure to support delivery of Real-time Exchange information into the Reuters core systems

Responsibilities included project management, planning and reporting, managing a wide range of highly specialised internal resources and acting as liaison with in-house development teams to co-ordinate overall implementation activities. 

XXXX                                                                                                                                               July 2002 - June 2003

Project Manager          (Freelance)              

Project Manager on a major project to relocate approaching two thousand Head Office staff to new locations including a new Head Office building.   Specifically, Richard:

·         Defined the standards and processes for gathering and documenting the requirements for the relocations.

·         Successfully relocated in excess of 1200 staff with over 40 separate moves in a timescale significantly reduced due to delays in the building program. Project managed from planning through to post relocation handover working very closely with business users from a wide range of banking departments and the third part relocation supplier. 

XXXX                                                                                                                                                                  January 2002 - March 2002

Project Manager          (Freelance)                 

 As Project Manager, successfully established the project start-up phase of a £2mn project to implement a revenue management software package, the first time a budget hotel chain had considered such an application.

·          Economic circumstances led the client to take the decision to delay the project indefinitely.  

XXXX                                                                                                June 2000 - November 2001

Programme Manager  (Freelance)

 Having impressed the client with his management of a strategic Document Management project, Richard was retained to successfully recover a failing, business critical £3mn sales order-processing project. 

May 2001 - November 2001 - SOP Programme Manager

Led the successful recovery of a failing £3mn sales order processing (SOP) project.

·         Carried out a review of the failed project leading to a recommendation to the project board, for a revised scope and approach.

·          Managed six project managers and their teams, a total project of 60 people including supplier and user resources, to deliver the revised project which included redefined business processes, the implementation of a package solution, a major data migration exercise and user training.

·          Economic circumstances led the client to take the decision to release all consultancy staff before the project successfully went live in mid January 2002. 

June 2000 - May 2001 - Document Management Project Manager

Identified the strategic direction for Document Management and Digital Workflow in the company.

·          Worked with the Board to establish key business drivers for and benefits from Document Management and then led the feasibility study into implementing Quarks Digital Media System (QDMS) to support the strategy resulting in an implementation plan for the pilot of the QDMS software

·          Managed the QDMS pilot project which resulted in a business case for a £1mn project to implement QDMS

·          Developed a separate business case for the implementation of Digital Workflow

·          Spoke at Digital Solutions 2001 at Olympia on the subject of "The Challenge of Asset Management".

XXXX                                                                                                                                                March 1998 - June 2000

Programme Manager (Freelance)        

January 2000 - June 2000 - Document Management System Feasibility Project Manager

Delivered a Feasibility Report into the implementation of new workflows and document management tools

·          Defined the scope of the feasibility study with the Programme Steering Group. Wrote the project definition

·          Project managed seven project teams comprising a total of 25 people

·          Analysed the document management market place and prepared the recommendations for the pilot phase

·          Wrote the feasibility report.  The client subsequently successfully ran the pilot project. 

October 1998 – December 1999 -XXXX Integration Programme Manager

Successfully managed the establishment of new integrated IT infrastructure and systems in and relocation to, a new single office, relocating in excess of 300 staff from six locations working for three companies.

·          Managed the integration of the IT systems, including migration of 300+ staff to Microsoft Exchange

·          Overall responsibility, acting as the client representative, for the design, build and installation of the technical infrastructure in the new building including computer room design & build, voice & data cabling design and installation, telephone system specification and installation

·          Managed the relocation of all IT equipment and systems, in excess of 120 servers and 300 desktop computers and associated applications, from six existing locations to the new office in London.

·          Prepared relocation and contingency plans

·          Responsible for planning, progress reporting and risk management throughout the programme 

·          Managed two internal project managers and of a number of third party suppliers including building fit-out contractors and management, IT infrastructure consultants, networking and telephony suppliers

·          The business was successfully relocated over a single weekend in mid November ’99 with 99% of staff working in their new environment by late morning on the first day of occupation of the new offices. 

March 1998 – October 1998 - XXX Project Manager

Delivered a major Feasibility Report into the implementation of XXXX to support a global document management solution, for the XXXX of XXXX in the UK to the Production Services Director in London and the Global Publishing Director in Amsterdam  

·          Wrote the project definition then managed at team of ten internal staff based in sites in the UK and Holland and the inputs of various suppliers

·          Analysed processes and work‑flows across disparate divisions and developed a common work‑flow supported by recommendations and an implementation plan for appropriate solutions

·          Delivered the implementation plan including costs, time‑scales and resources, risk and contingency plan. 

XXXX                                                                                              July 1997 ‑ February 1998

Project Manager          (Freelance)               

 Managed the successful implementation of over 100 servers in locations throughout the UK as part of a £70m infrastructure project to implement a standard technical infrastructure to 25,000 staff across the BBC.

·          Managed a team of seven comprising, four technical engineers, a quality assurance analyst, a logistics analyst and a purchasing co‑ordinator and a budget in the region of £1.5mn.

·          Planned and managed, according to the Prince 2 methodology, the delivery of the agreed server solution in consultation with local Operations

·          Co‑ordinated with managers within the project to establish requirements and plan delivery accordingly. 

 XXXX                                                                                                                                                                      March 1994 ‑ May 1997

Business Systems Programme Manager           

Successfully delivered, on time and under budget, a £1mn IT Change Management Project, acknowledged as one of the most successful in Whitbread, to support new working patterns as part of a XXXX wide change management project, also winning an independent IT Training Award.

·          Established the business requirements, proposed solutions and the business case

·          Established and managed a team of six project managers and their teams, a total of 35 people, plus a number of third party suppliers

·          Defined the technical solution including laptop definition and configuration, supporting technical infrastructure and MIS software solution and purchased all hardware and software

·          Managed  the development of the MIS application which featured RYG Key Performance Indicator reporting and league table comparisons on data including, sales, margin, stockholding, P & L and staff information

·          Managed the working practice development and associated training development as part of the change management process, which were both particularly key and strong features of the project

·          Developed and implemented the end user support service

·          Overall responsibility for planning, progressing reporting and budgetary control

·          This project was delivered on time and under budget, was hailed as one of the most successful IT Projects in Whitbread by the Whitbread Technical Services Director and won the 'IT Training Project of the Year Award ‑ 1996' from the Institute of IT Training. 

As line manager:

·          Information Center Manager, reporting to the IT Director, and with a team of five senior IT staff

·          Developed an Information Delivery Strategy to support the overall business and systems strategy

·          Managed end‑user support for over 300 users and the development of the strategy for personal computing. 

XXXX                                               September 1990 ‑ February 1994

Senior Consultant                                             

Successfully completed assignments across a range of industry sectors, with roles including Project Management, Business Process Transformation, IT Strategy, Information Systems Effectiveness Reviews,

Business Analysis, Programme Office Development, in particular gaining commendations from two major clients for the contribution made.

·          Managed a business process transformation assignment for Reed Business Publishing leading to new  work‑flows, reduction in headcount, saving of time and costs supported by a business systems strategy

·          Identified key IT opportunities in light of organisational changes and revised business objectives as part of a strategic review of the order processing cycle within the commercial function of a British Steel.

·          Established and managed a Programme Office project for PowerGen for a green-field £30mn Programme to set-up a power station as a devolved business unit.

·          Provided management consultancy support to a senior management team at BNFL involved in a major change management programme to set-up an in‑house systems function as a wholly owned subsidiary.

·          Project Managed the implementation an Oracle based direct marketing system for Butterworths.
Managed a team of six IT and user resources and a third party data conversion supplier

·          Reporting to the Finance Director, identified and recommended improvements in the IT organisation, management, skills and development methods at Dexion.

·          Managed a team of three consultants on a business systems strategy study for Alliance Gas leading to a key recommendation for a customer management solution that was launched as a separate project.

·          Provided Interim project management support for a fixed asset project at Eagle Star 

XXXX                              February 1988 ‑ August 1990

Project Manager 

Successfully managed to a conclusion the development and implementation of a multi‑million pound distributed international business systems development project.  

·          Managed three teams, a total of 20 staff, involved in application development, application maintenance and management information development for a system designed to support all aspects of the business of Air BP, the airline fuelling operation.  The system included data capture, pricing, invoicing, accounts payable, accounts receivable, general ledger, management information and credit control functions.   

·          Analysed accounting requirements as part of a package evaluation and selection leading to a recommendation for BP Marine, the ship fuelling operation, to implement the CODA accounting package. 

XXXX                                                                               July 1985 ‑ January 1988

Senior Designer                                   

Managed and worked on a number of successful consultancy assignments gaining commendations from two clients in particular for the contribution made.

·          Project managed the development and installation of an on‑line Credit Controller Support System for Alex Lawrie Factors, managing a team of 8 developers.

·          Managed, developed and supported an XXXX Mainframe based Artemis project control system.

·          Supported and developed an Artemis project control system for Cossor Electronics  

XXXX                                                                                                                                         Sept 1983 ‑ June 1985

Analyst Programmer                 

·          Developed, Supported and maintained numerous XXXX mainframe based batch and on‑line accounting, production and management information systems. 

PERSONAL INFORMATION 

QUALIFICATIONS:                    Prince 2 Foundation (97%)

Prince 2 Practitioner 

B.A. (Combined Honours) Economics & Statistics (2(i)), University of Exeter

3 'A' Levels, 10 '0' Levels

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