Personal Details

Mobility:              Full clean driving licence – own Motorcycle/Car if required

Profile

I am an IT administration, support and deployment professional with 15+ years experience at working within a number of different environments and roles. Capable of working as part of a team, I can also utilise proven leadership and motivational skills when required. I have excellent customer facing and organisational skills and am also able to communicate ideas and theories effectively to a varied audience.

I am currently studying for my MCDBA & Exchange 2003 qualifications having recently upgraded my MCSE qualification to Windows 2003.

Professional Qualifications

• MCSA Windows 2003
• MCSE Windows 2003 – Early Achiever
• MCSA Windows 2000
• MCSE Windows 2000 (Designing Directory Services Infrastructure & Designing Security Win2K Network)
• Sun Microsystems - Internet Server Administration
• Sun Microsystems - Unix for Solaris users
• Macromedia Flash 5 Actionscript - Advanced

Key Skills

Support:

• Windows NT4, 2000, 2003 & XP support and deployment
• Windows 2000/2003 Server DNS, DHCP & Wins support
• Systems Update Server (SUS) rollout & administration
• Active Directory administration & design
• Application distribution via Group Policy/SMS
• Server specifications/recommendations
• Server process/application monitoring
• Distributed File System applications
• Group policy creation & administration
• Novell 3.12 administration & migration
• Back-office server support - Exchange 5.5/2000/2003, Terminal Server, Arc-serve/BrightStor, Storage Central SRM
• Lotus Notes/Domino systems administration
• Antivirus technologies & policies, including Sophos, McAfee & Symantec
• GHOST Multicast/Console
• Some Exposure to Cisco IOS and PIX Firewall
• Familiar to board level with most Compaq/HP & IBM Rackmount Servers

Development:

• Web servers - Apache configuration, Microsoft IIS 4/5/6
• Macromedia Actionscript for Flash 5/MX
• PHP 4, SQL, XML, MySQL, HTML, DHTML, CSS & JavaScript

Professional Experience

January 2004 to August 2004 :: [Xxx]

Server migration project leader

Working on behalf of Norsk Data for Seabank Power, I was solely responsible for a migration of users and applications from NT4 to Windows 2000/2003 across two networks, including the migration of 60 users from a 3^rd party POP3 mail utility (VPOP3) to a pure Exchange 2003 environment. I also provided 2^nd & 3^rd line support and training to the on-site Norsk Data support team in 2000 & 2003 issues such as Group Policy & Exchange administration and management.

Technologies implemented & supported as follows:

• Server hardware specification recommendation and build
• Symantec AntiVirus Corporate Edition roll-out and configuration
• Exchange 2003 installation & configuration
• Windows 2000 & 2003 installation and configuration
• Creation & Administration of Group Policies within 2003 environment for XP/2000 clients
• Creation and administration of roaming profile policy and folder redirections
• Rollout of SUS Servers
• Quantum SNAP Server administration
• Windows NT4 Clustering
• SMS 2.0 support
• Sun Financial Systems, SQL & Oracle exposure

September 2003 to December 2003 :: [snip]2^nd & 3^rd line NT4, 2000, Notes 4.6 support

Systems administration and 2^nd & 3^rd line telephone and remote support duties to 12,000 users across multiple UK sites in the following:

• Lotus Notes 4.6 & Domino servers
• Windows NT4 & 2000 networks
• Windows 2000 & XP Client configuration
• Windows 2000 DFS & Clustering
• SMS 1.2 application support
• Storage Central SRM Quota/File management

November 2001 to August 2003 :: I-[snip] Pre-Sales & 2^nd, 3^rd line NT4, 2000, Linux & Web support/development

I provided Pre-Sales & Systems administration on Windows 2000 servers for a variety of companies across the UK. This role required me to provide infrastructure deployment and administration before handover and training of new staff members. Other responsibilities included:

• Windows 2000 Server administration
• SMS application packaging and support
• Cat5 Network installations
• Exchange 2000 administration
• Support and Training on all of the above
• PHP & MySQL Dynamic web scripting on Linux & BSD based servers running Apache

February 2000 to October 2001 :: Nextra UK Limited (formerly Norsk Data)

Professional Services Consultant (Pre-Sales & 2^nd 3^rd Line Support)

Joining Norsk Data as a Professional Services Consultant in the Windows NT project team, I was responsible for the support of a standard desktop environment deployment based on Windows 2000 for one of Norsk Data’s clients (approximately 450 users across the UK), whilst also performing 2^nd & 3^rd line support duties in the South-West and Wales for outsourced consultants at client sites including the Metropolitan Police and SEMA Group.

• Login script creation and maintenance
• NT & 2000 Server administration
• SMS 1.2 package support
• Patching/Cabling when required

March 1998 to January 2000 :: BAE Systems, Filton, Bristol

Contract NT Specialist

I provided 2^nd & 3^rd Line support to internal roll-out teams during a roll-out of Windows NT4 to a user-base of approximately 8,500 users across Europe.

• Report & Procedure writing when required
• Building & Configuring NT4 servers from scratch
• Migrating user accounts and data from Novell to NT servers
• Server management across the enterprise including implementation and management of WINS, DNS & DHCP
• SMS application packaging and support
• Patching/Cabling when required
• Microsoft Exchange server administration
• Outlook 98 deployment to replace original Exchange 4 & Schedule Plus environment.

Personal undertakings/projects:

• Barcode login system for manufacturing areas
• Policy/Profile management
• Security audit of Domain Administrators: this required me to work in collaboration with the client Security Team.

September 1997 to February 1998 :: Coopers & Lybrand, Bull Wharf, Bristol

Contract PC/Network Support Analyst & IT Coordinator

I provided 1^st & 2^nd line support plus user training during the largest Lotus Notes rollout in Europe. Personally responsible for the support of the Bristol, Cardiff and Gloucester offices on a rota basis, with occasional visits required to Plymouth and Swansea offices on an ad hoc basis.

• Installation, build and configuration of new NT 4.0 servers
• Server management and support
• Migration of users & data from Dec Vax, DecNet to NT 4.0
• Lotus Notes 4.5 Server & Client administration
• Application support including Lotus Smartsuite 97 and Lotus Notes
• Responsible for backup/restore/administration of DEC VAX, OS/2 and NT4 servers
• Direct support for LAN running BNC & UTP including network trouble-shooting, segment failure analysis
• Installation & configuration of new PCs (Compaq Desktop & IBM Thinkpad laptop)

January 1994 to August 1997 :: Orange Plc., Almondsbury, Bristol

PC/Network Support Analyst

Joining Orange shortly before the launch of the telecommunications network in the UK, I was lucky enough to be involved in many departments during my time there. Starting at the IT Helpdesk, I progressed through to the PC/Network support teams where I became the specialist support representative for graphics & Internet development whilst also carrying out support duties for the (at the time) 3 sites within the UK.

• 1^st & 2^nd line support for over 2,500 users based across the UK
• Installation and configuration of Compaq Desktop PCs
• Supporting 2500+ user NT4 rollout across 3 sites
• Liaising with Group Security Department for special projects

April 1992 to December 1993 :: Unique Systems Consultants, Beckenham, Kent 

Contract Field Service Engineer/Support

• Field Technical Support for installation and configuration of PC’s at Client sites
• Board level repairs of Dell, Compaq & Hewlett Packard PC’s & Peripherals

December 1990 - March 1992 :: Diamond Computer Systems Ltd., Bristol & London

Sales & Technical Manager

• Sales & staff management including purchasing and stock control
• Nationwide technical support of PC & Commodore Amiga based systems used for video applications

Education

Other qualifications

• B-Tec 1^st certificate in Business Studies
• B-Tec 1^st certificate in Design Technology

References

On Request