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IT
management for a multi-national Air Express Logistics
company at a regional (Europe/Africa) and global level.
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Management of functional groups covering Application
Support, Deployment and Programme Management responsible
for Customer Facing applications, i.e. Sales and
Marketing, Customer Service, Internet, Intranet and
Customer Shipping tools.
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Line
and budgetary responsibility for groups of up to 30
staff and £1.5M.
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Stabilised and improved on-line service architecture
supporting rollout of [snip] Connect, a customer
shipping application used by c. 10,000 customers across
Europe.
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Developed regional deployment strategy from global
development roadmaps.
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Defined processes required to deploy and support
centralised applications.
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Worked in conjunction with European Data
Centre to implement improved application reporting and
monitoring which led to a 20% improvement in ticket
resolution times
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Project managed development of business CRM strategy
and wrote Feasibility Study for a new global customer
service system for 10,000 agents
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Project and Programme Management of large scale business
critical projects with budgets ranging from £200,000 -
£5M and direct team numbers ranging from 2-3 to 50
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Introduction of a new Time Definite Delivery business
product
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Met
demanding project deadlines
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Pilot project for use of BEA WebLogic and UML modeling
techniques
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Worked closely with other functional business areas –
Marketing, Customer Service, Operations, Billing,
Finance and [snip] country Organisations
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Euro
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Defined and gained stakeholder agreement to IT solution
covering all major functional areas – Customer Facing
applications, Operations, Billing and Oracle Financials
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Programme Managed team of 50 to deliver in 9 months to
business deadline
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Integration of Road Express product with Deutsche Post
and Partner organizations across Europe
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Managed complex integration across [snip] Regional IT
groups, [snip] countries, Deutsche Post and multiple
partner organizations as well as related business
functional groups.
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Other projects including:
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[snip] Replacement Public Web Site ([snip] and internal
Intranet projects
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Centralised version of Siebel CRM system
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Global billing changes
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Shared Pricing system
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