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I am a friendly,
conscientious,
enthusiastic
and hard working
individual with experience in various aspects of IT user support
and quality assurance. Have good interpersonal, problem solving
and analytical skills. Educated with a BTEC HND In Software
Engineering, able to use my own initiative and work as part of a
team. I enjoy both technical and support roles that present me
with various challenges and opportunities to develop my skills.
My qualities are:
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Friendly, conscientious,
enthusiastic
and determined
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Good communication skills
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Sound IT skills, including Word, Excel and setting up computer
systems
●
A good eye for detail with an investigative, analytical and
methodical nature
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Comfortable analysing information and picking out problem
situations
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Ability to produce accurate and well structured documentation
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Enjoys working with people and providing advice on using
computer systems
CAREER HISTORY
May 2004 – Current Date
Xxx
Working for an Anti-Money Laundering (AML) transaction
monitoring provider, I was employed as member of a Product
Development team to assist in the planning, designing and
execution of tests against new releases of AML software
products.
Activities:
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Communicated to other team members and deployment analysts on
aspects of the system under investigation
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Installed and configured server and PC based software
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Executed commands individually and as part of a batch to process
data through the computer system
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Ensured information produced by via system analytics was
presented clearly and accurately in the application screens and
on paper based reports
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Carried out data analysis, using SQL, to investigate data issues
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Reviewed product documentation and reported issues to
documentation team
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Produced incident reports showing anomalies between what was
expected and what actually was developed
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Updated departmental intranet with guidelines and internal
procedures
Techniques:
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Report information was presented in various Microsoft Word,
Excel, Crystal Reports, XML, Adobe, HTML formats or presented
directly in bespoke PC based applications
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Data stored in Oracle or DB2 server databases was manipulated
on-line using DBVisualizer
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Knowledge of Microsoft Windows and Unix operating systems was
essential for installing and configuring software
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Internal documentation produced using Microsoft Word and Excel
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Internal presentations created using Microsoft PowerPoint.
Reason for leaving: company restructured; voluntarily
separated.
Jul 2003 – May 2004 Chelsea Building Society
Working for a Building Society, I was employed as a member of
the System Services department to provide IT User Support and
Test internally developed business systems used for presenting
customer data and preparing letters
Activities:
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Validated letter templates used by company printing system for
mail merging and the preparation of manual and automated event
triggered customer letters, related to mortgages and household
insurance products
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Planned and tested new Premium Rate and Risk Area Import Files
(from a well known insurance underwriter), including
identification of faults and liaison with developers and third
parties to get them resolved
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Provided 2nd Line Support during the migration of Household
Insurance products to a new underwriter, where I was responsible
for helping sales staff overcome difficulties with using the new
system
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Liaised between Users, Business Analysts, System Developers, and
Technical Services departments.
Techniques:
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Manual front-end Functional Testing carried out against
Mainframe system, including use of a bespoke address
capture/verification tool (utilising the Royal Mail's Postcode
Address File to check addresses).
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Data Analysis carried out against Mainframe using SQL
Reason for leaving: moved nearer to family.
Feb 2003 – Jul 2003 Transition Consulting Ltd
(TCL)
Employed as a Test Analyst, for an independent software testing
consultancy, working on internal company projects and on a
client site. Work included manual testing of their company
extranet, production of intellectual property documents and data
analysis.
Activities:
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Tested a new version of the company extranet
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Produced intellectual property documentation on Gas and
Electricity Utility markets
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Helped dentify data cleansing requirements for a Gas and
Electricity customer migration project.
Techniques:
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Utilised TCL’s structured testing methods based on the Prince 2
methodology
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Intellectual property information researched using the Internet
and documented using Microsoft Word
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Used SQL scripts in TOAD V7 to analyse data and created task
lists for data cleansing using Microsoft Excel.
Reason for leaving: involuntary separation; not suited to work
environment.
Mar 2001 – Oct 2002 Marlborough Stirling
Employed as a Technical Tester, working in a team to Performance
Test a Life and Pensions Administration System called Lamda.
Was responsible for planning and executing manual tests,
installation of software, creating and maintaining test
databases, administering and managing user access on NT servers,
liaising with 2nd line support to maintain test environment and
assist developers to resolve issues.
Activities:
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Supported other team members in creating test environments,
writing SQL scripts and analysing test results
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Encouraged a more structured approach to testing
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Devised templates for memory tests and online test results
capturing
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Attended project management meetings to help prioritise
outstanding issues
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Identified changes necessary to improve performance of
application (in many cases batch and online processing times
could be improved by 80% of their original times).
Techniques:
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Carried out ad-hoc functional tests and volume tests against
both the back-end SQL Server processes and front-end application
(GUI written in VB and FoxPro)
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Created test databases by keying in data via online screens,
using a bespoke volume generator tool and by manipulating
existing SQL databases using SQL Server Enterprise Manager and
Query Analyser
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Analysed test results using Microsoft SQL Server Profiler,
Microsoft Performance Monitor and SQL Server tools
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Carried out some very basic automated tests using Segue Silk
test and Silk Performer
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Used Visual SourceSafe to store and retrieve documentation.
Reason for leaving: company downsized; made redundant.
Aug 2000 – Feb 2001
Logica Mobile Networks Ltd
Was employed as a member of a software development team to
primarily devise system testing techniques and execute manual
functional tests against a Radio Planning Tool called Odyssey.
Activities:
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Assessed the software development life cycle and identified
activities necessary to improve the quality of documentation and
testing techniques
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Introduced a mechanism to measure the success of existing test
scripts during regression testing phases, which helped to
improve the efficiency and effectiveness of the testing process
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Produced new test scripts and successfully executed these during
testing phases.
Techniques:
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Manual test scripts were executed against the front-end
application with aim of identifying functional errors
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System was developed primarily for UNIX (Solaris) using C
programming language, therefore familiarity with UNIX was
necessary
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NT workstations used for office automation and terminal emulator
used to interact with UNIX system
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Used CVS (configuration management tool) to store functional
test scripts
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Basic understanding of Radio Planning was required, including
knowledge of GSM.
Carried out various consultancy work on software development and
system integration support projects including:
Web Site Testing: Was employed in a consultancy role
to manually test an Internet site providing financial
information, including
ISAs, Mortgages and Unit Trusts. Assisted in the production of
test scripts and carried out
high-level integration, usability and ad-hoc system tests, using
both paper-based scripts and
semi-automated testing tools including Mercury Interactive's
'TestDirector'. [4
months]
Knowledge Transfer: Facilitated a training course, provided
advice on presentation skills and gathered training
material, to assist in transferring
IT support of an accounting system to Germany and the USA.
[2 months]
System Analysis: Assisted in the development of a Card
Accounting System. Responsibilities included: system
analysis and production of requirement
specifications. [7 months]
IT User Support: Just under 4 years of
experience gained working on a number of high-profile
customer facing government projects providing mainly 1st
and 2nd line IT User Support, roll-out
of software on client PCs and Project
Management assistance:
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Communication Centre Automation Programme, Sep 1998 to Jun 1999
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Messaging Gateway Improvements, Jun 1997 to Jun 1999
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Windows NT 4 Roll-out, May 1998 to Sep 1998
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Programme Support, Apr 1997 to May 1998
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Systems Requirement Testing, Sep 1997 to Oct 1997
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System Migration Planning & Support, Jan 1997 to March 1997
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Systems Integration Support, Nov 1995 – Dec 1996.
Experience:
Customer Liaison, Project Support, Technical and User
Documentation,
First/Second Line User
Support, Office Automation, Data Migration, Software
Installation and Configuration, Quality Assurance, Systems
Integration and
Implementation, Transition to Operations Planning,
Management of Problems,
Server
Administration, Requirements Analysis.
Technologies:
MS-Windows, PowerPoint, Word, Excel, Outlook, Boldon James'
Enterprise
Mail, X.400/X.500, Motif, UNIX, MS-Windows Server, MS-Exchange.
Reason for leaving: permanent position; advancement in career.
EDUCATION & PROFESSIONAL QUALIFICATIONS
2000, IE Testing Consultancy Ltd:
BCS ISEB Foundation Certificate in Software Testing
(Pass)
1993 to 1995, Christ Church College, Canterbury:
BTEC Higher National Diploma in Software Engineering
(Pass).
SHORT COURSES & TRAINING
HOBBIES/INTERESTS
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