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        Profile Summary: 

High Performing IT management professional with 10+ years experience of ITIL based Infrastructure Design and Support across Project Management, Technical Consultancy, Service Management, Systems Delivery, IT Security and Prince2 based Project Management experience in Financial Services Industry. Skilled strategist with an extensive scope of responsibilities to transform strategic plans into solutions to deliver business goals. Result oriented achiever with an excellent track record in managing and delivering business solutions and operational management. Graduate MBA with Quality (LEAN and Six Sigma) & Technical (MCP, MCSA, RSA Security) certifications currently pursuing PMP and Prince2 Practitioner. 

Experience Summary:

May 01 – Till Date:

[snip]                                        IT Project Manager                                         Jun 2006 - Till Date.

Location : Leeds, London UK 

[snip] is part of General Electric Group, one of the biggest UK based companies in the Financial Service Industry offering Credit Cards, Storecards, Mortgages, Loans, Insurance, AutoCredit etc, based out of 9 sites in England, Wales, Scotland and Ireland. Currently have rebranded themselves and launched the [snip] Money credit card. 

I manage multifunctional matrix teams for IT Infrastructure Projects and Operations Support. Excellent Incident, Change and Problem management  skills.  

Responsibilities:

  • Strategic Planning and Leadership
  • Support pre-sales activity, Responding to RFP’s / Bids
  • Solutioning, Design services according to client requirements for Pipeline projects.
  • Process Re-design and Outsourcing
  • Cross-Functional Team Leadership
  • Project Planning and Execution
  • Technical architecture and security
  • Multi-Site Operations
  • Service Delivery
  • 3rd Party and Supplier management
  • Planning and Systems Deployment
  • Decision Making & Problem Solving

Project Management:

In the Projects role I’m responsible for initiating, scoping, planning, designing, negotiating and implementing the complete revamp of client infra for my client and to manage a dedicated IT Infra matrix projects team which focuses on identifying and implementing infra upgrade projects. All these projects are based on Prince2 methodology. 

Project Responsibilities:

 

  • Identify and design IT Infrastructure projects with PM rigour in End User Services.
  • Negotiate costs, timelines and delivery details with senior IT management.
  • End to End project delivery of all infrastructure projects.
  • Day to Day Project Team Operations management.
  • Identify process improvements to optimize service levels using SOA principles.
  • Mould existing service structure to fit the IT Governance model and COBIT v4.0.
  • Day to Day project updates with stakeholders, clients and team/project leaders.
  • Business communication to end users regarding project related changes.
  • Liaising with Change Management to ensure SOX 404 and BASEL II compliance for all projects.

Service Management:

In the Operations role I manage 3 teams with an Offshore/Onsite split.

  • Software Distribution and ITAM – CA Unicenter and Marimba
  • IT Risk and Security
  • Monitoring – Sitescope and Topaz based.

Service Ops Responsibilities: 

  • Define, Manage and Maintain SLA’s for all BAU teams.
  • Regular Service reviews with respective client managers for all teams.
  • Ensure Stakeholder participation and maintain excellent feedback in Stakeholder NPS surveys
  • Move from existing Resource Based Model to Service Based model
  • Team Management and Growth.

 

Ø       IT Risk and Security  -  

  • Wing2Wing IT Security Management except Network security.
  • Ensuring compliance on all security parameters set by corporate security team.

 

Ø       Monitoring  -

 

  • Managing the monitoring (SAM) team – System Alert Monitoring to ensure continuous effective proactive monitoring of all critical components of infrastructure.
  • Translating IT Infrastructure performance into Business Process efficiency metric for senior management.

 

Ø       Software Delivery and ITAM –

 

  • Managing the software packaging and delivery life cycle.
  • Liaising with Change management for software distribution timelines.
  • End to End IT Asset Management using CA Unicenter ITAM for 3500 workstations and 600 servers
  • Managing Desktop Builds – new images and revisions.
  • Managing and Maintaining an isolated Testlab for all testing purposes.

 

Achievements:

 

  • Identified and delivered a cost saving of $250K to client by offshoring 3 member IT security support L3 team in accordance with offshore – onsite mix model.
  • Trained 35 member Onsite team on one day LEAN basics resulting in 3 LEAN projects generating net value of $200K.
  • Successfully completed more than 10 business wide infrastructure upgrade projects across 3500+ clients & 600 servers.
  • Trained 35 member Onsite team on ITIL foundation level basics to complete a 100% ITIL literate service team.
  • Identified and implemented LEAN and Six Sigma solutions for clients to translate into consistent cost and value benefit of ~10% of total engagement cost every year.
  • Built strong relationship with customers, vendors and suppliers for the UK pole with continuous improvement in NPS scores.
  • Awarded best performer management award 5 times in 2 years in a team of 63 members onsite
  • Awarded management award for best project delivery across all teams in UK leading highly demanding and result oriented teams.
  • Aligned all infrastructure projects and service management teams to business IT strategy for proactive identification of any misses and remediation thereof.
  • Redefined the monitoring interface to cater to senior management – Translating IT infrastructure in terms of business processes and thereby calculate unit cost per incident.
  • Redefined engagement with client to move to service based model from resource based model. Next step would be moving towards incident based pricing which would generate new revenue of £ 500K.

Corporate Certifications & Trainings completed at [snip]: 

  • Six Sigma Green Belt (GB) Training Program
  • LEAN Certified
  • 3 Day LEAN Training Program
  • Developing Self-Excellence Program
  • Presentation Skills Training Program
  • Situational Leadership Training Program
  • CAP – Change Acceleration Process Program

 

TECHNICAL PROFILE:

Ø       Operating Systems: 

  • Windows 2003 Server, Windows 2000 Server, Windows NT Server 4.0
  • Windows XP, Windows 2000 Professional, NT Workstation 4.0, Windows 95/98.

Ø      Hardware Platforms: 

  • Compaq, HP, IBM Servers and DELL Servers.
  • Dell, Compaq, IBM Desktops, Linux Thin Clients, WYSE Terminals.
  • Dell, IBM Laptops, HP LaserJet Network Printers and Local Printers.
  • HP Storage Libraries and Tape Drives, DELL Storage Libraries, Disk Storage devices and Tape Drives.

 

ACADEMIC PROFILE:

  • Masters in Business Administration 1997 –1999.
  • Bachelor of Commerce from Osmania University 1993 –1996.
  • MCP in NT 4.0 in Nov 1999 and MCP in Windows 2000 in Mar 2001
  • MCSA in Windows 2000.
  • RSA SecurID Certification in Aug 2004

Company : [snip].                                                                                     May 2001 – June 2006

Location : Hyderabad, India ; Connecticut, USA ; Leeds, UK 

Joined as an Offshore L1 Support Engineer in May 2001. Supported Infra and Mainframe helpdesk for 8 months.

Moved to Offshore Level 2 IT Security Engineer primarily responsible for all security and compliance audits for 15 months.

Moved to Offshore L2 Team Lead role for same team, setting up and implementing security policies for application and remote accesses. This role was for 14 months.

Moved to Onsite L2 Engineer in Leeds supporting GE Money Deskside Support team for 10 months.

Next role was as a L3 Engineer in same location in End User Technologies Infrastructure team for 8 months.

Took up Team Lead responsibilities for same team which later included Project Lead responsibilities in addition to Operations activities from Sep 05 to Jun 06 for 21 months.

Next movement was as a Ops and Project Manager for the same onsite team. 

Experience prior to [snip]. 

Company : [snip].                                                                      June 1999 – May 2001

Position : Systems Administrator

Location : Hyderabad, India                                                                  

 Worked as a Systems Administrator in [snip]. a division of [snip].  Based in New Jersey. The company is promoted by the [snip], a leading name in the Export Industry. 

Company: [snip].                                                           April 1996 - Jan 1997

Position:  Systems Support Executive

Location : Hyderabad, India                                                                 

            Worked as a Technical Support Technician at [snip]. An associate of the Leader Group of Companies, Dubai. The Company is involved in online trading in International derivatives markets and exchanges, having a VSAT link with a Bangalore based Information Provider, Aspen Graphics. 

 PERSONAL PROFILE: 

·         Passport No:                              :          

·         VISA Status:                              :           HSMP (Highly Skilled Migrant Program)

·         Visa Validity:                              :           Till 21st Feb 2011

References provided upon request

 
 
 
 
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