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Profile
A Telecoms and IT
professional with over 10 year’s Project Management, Development
and Support experience. Flexible and committed individual with
an excellent track record of successful solution delivery.
Core Skills
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Excellent project management, Prince 2 and APM practitioner
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Outstanding resource management skills (on & off shore).
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Management of 3rd party System Integrators (on & off
shore).
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Excellent Business requirements capture and analysis
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Good Budget, Negotiation, communications and resolution skills
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Good understanding of the full system lifecycle.
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Solid understanding of IT and Telecom OSS and BSS
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Well versed in the IBM NetCool products including: Omnibus,
Impact and RAD.
Qualifications
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Prince2 Practitioner
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ITIL foundation certification.
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APM practitioner
Resource Management
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Off-shore internal teams
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Indian and European solution integrators
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Off-shore Vendors North America
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Internal teams
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Vendors
Experience
Programme/Project Management
o
Managing the successful programme of system enhancements for a
Web Ordering project, this includes the management of multiple
work streams, working with an Indian S.I. organisation as well
as local contactors. Budget ~£650K
o
Took
control of a “in flight” project to replace current order
solution with an on-line capability. Re-base lined the project
in agreement with the key stakeholders to ensure the outstanding
deliveries would be on time and of the correct quality. All of
the work streams were delivered to the revised plan. This
required the management of both on-shore resource and off-shore
resource based in India and Canada. Budget ~£750K
o
Created a new project template (Mercury ITG) and customised the
[snip] quality methodology to fit the NPI projects. Worked with
the Programme and Project managers to get this accepted as the
best practice methodology. Now adopted and has improved the
quality of deliverables.
o
Successfully transitioned from an incumbent vender of the
Development capability for a key revenue generation solution,
this involved negotiation and agreement of the terms of the
knowledge transfer and assessing the level of success. Project
completed early and under budget. The key benefit of this
project is significant cost savings (+£700/day) on all future
system developments.
o
Took
control of an on-going Multi-phase New Product Introduction
project (carrier VoIP solution), the project was over budget and
delayed; some deliverables de-scoped and agreed additional time
for the key outstanding deliverables. Second phase of
development terminated because the Business case no longer
supported the work. Budget ~£200K
o
Took
control of an on-going business critical project for a CPS/CLI
solution. The project required the modification/upgrade of the
solution to comply with regulator requirements. Included working
directly with key external customers. Project involved teams in
UK, Germany and India with four core development streams
focusing on the solution delivery and the B2B interfaces. This
solution supports a +£10M revenue stream
o
Successful execution of Development of a £900K+ pan-European
role out of a NetCool solution. This project replaced the
existing network management technology and was key to
facilitating the business transformation of the Operational team
into a centralised role. Project completed on time and to
budget.
o
Successful deployment of an event enrichment project, utilising
inventory, reconciliation and event management systems,
completed on time and within budget. This project was subject to
a major change (budget cut).
o
Successful start up and initiation of a service activation
project for TDM and soft switches. Including the generation and
assessment of a RFI/RFQ. Project was stopped early because the
business case no longer supported the proposed work.
o
Managed the pan European development/deployment of NetExpert OSS
solution (£M+). Multiple phased projects, which included contact
negotiation, deployment and maintenance of hardware
(servers/routers) development of the COTS for Network fault
management, service activation, reporting and data
reconciliation functionality.
Career Summary
[snip]: Sept 1998 to Present day
Mid 2005 onwards:
Title: Project Manager
I transitioned into
the role of Project Manger in mid 2005, this move formalised the
position and duties I had been carrying out for a number of
years prior to this. In this role I have had the opportunity to
work on many different solutions across all areas of [snip]
business. I have increased my experience of project management
with the opportunity to take on a number of projects that were
in trouble and ensuring that they were brought back on track and
delivered.
I have also been
able to increase my experience of working with multiple teams
based outside the UK; this has primarily been with [snip] India
teams and India System integrators.
During this time I
have also mentored several new Project Managers. This has
included introducing them to the various project management
tools used by [snip]
February 2003 – 2005:
Title: Architect & Development Project Manager –
[snip]
I was promoted into
this role in February 2003. The primary focus of the role was
the implementation and on-going enhancements of the [snip]
network management solutions to meet the business and external
customer requirements.
During this time I
managed a team of developers and external consultants. I was
responsible for this team from inception, including interviews,
definition of roles and processes through to the eventual
movement of these roles to [snip] India.
I recruited the new
development team in India and was responsible for the set up of
the new development team capability, including training and
knowledge transfer from both the existing UK team, S.I’s and
consultants.
September 1998 – February 2003:
Title: NMS Engineer
I was recruited by
[snip] to be the lead technical resource for a project to
introduce a company wide network management solution. Within
this role I held responsibility for the day to day management of
both the internal (4 people) and Logica team (30+ FTE’s). I
worked closely with the Logica management team to ensure that
the delivery of the solution and upgrades went according to
plan. I was also responsible for the presentation the solution
to internal customers across Europe up to the senior management
Level.
[snip]
Aug97-Sep98:
Title: Principle Engineer
I managed the
transition of the [snip] Network Management Centre into the
newly formed CWC Network Operations Centre. Provided training on
the [snip] network and facilitated the transfer of knowledge.
[snip]
Oct93-Aug97:
Title: NMC Manager
I joined BCM as a
Network management engineer, for voice, transmission and CATV
systems. I was promoted twice during this time to Network
Management Centre supervisor and then to the Manager (acting) of
the Network Management Centre.
[snip]
Sep89-Oct93: IFRC T2A
My primary role in
the International Fault Reporting Centre was the first line
diagnostics of customer reported faults on analogue and digital
private wires. I also spent some time working within the Special
Faults Investigation team
Education
Sep87-Sep89 BTEC Lev. 3 in Electronics &
Computing; Redbridge Technical College.
EITB Mechanical Engineering;
Redbridge Technical College
Personal summary
I am an active
member of the board of governors at my local Primary school.
This has provided be with the opportunity to understand how a
completely different organisation is structured and operates,
this has been interesting!
Additionally I try
to remain as active as possible during my spare time. I’ve just
signed up to take a course in Archery. A lot of my spare time is
dedicated to DIY and gardening, which gives me ample opportunity
to spend time at home with my young family. Other interests I
have include photography, fishing.
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Clean driving license
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Excellent health
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Punctual, motivated, highly organised and competent individual
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12 weeks notice period
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