CV  

Personal Details  

Nationality: British                                                               Non-Smoker

Phone:                                                                            Driving Licence: Current

Mobile:                                                                         Address:           

Email:                                                                                         

Profile

• Experienced in the IT industry working on a wide range of projects.
• Excellent organisational, administration and project co-ordination skills.
•  Can maintain the project library, document control of project documentation
• Use of Intranet to gather and disseminate information for the team.
• Background in Data management, transfer and integrity
• Well developed analysis skills, workflow diagrams, ability to report from most data sources
• Prince 2 qualified (Foundation and Practioner).
• MS Project user/reporter/planner
• Experienced trainer, course writer, scheduler, resource planner, training needs analysis reviews
• Worked on teams delivering global quality and change management programs.
• Firm believer in effective knowledge management.
• Excellent communicator at all levels , verbal and written.
• Capable independent worker and good team player
• Highly motivated, self starter, good team player. Flexible and pragmatic
• Ability to multi task within set deadlines
• Willingness and ability to learn new skills
• Independent and used to working abroad for short periods

Skills

 Prince 2, SQL, Oracle, Designer 2000, Primus Knowledge Management, Business Objects: Universe design and user interface, Microsoft: Office, Powerpoint, Access, Project. Visio.  Skilled spreadsheet user. Some Dreamweaver.

Windows, Unix, Dec, Norsk Data

Work History

[snip],  London.  22/5/2006-30/09/2006

Contractor.  Documentatation and methodology specialist working in the Programme Management office of [snip], London. Contract extended from 6 weeks to nearly 5 months

Worked on a global rollout of SAP across the world, involving transfers from legacy systems, without missing a days trading.

My role was to help to identify a master project plan to be used for future rollouts .Collating identified deliverables from initial projects and working with the teams (technical/quality/infrastructure/change management) to identify a ‘standard’ plan.

• Seeking clarification of wording of the deliverables
• Classification of deliverables
• Collating supporting documentation and standards for the deliverables
• Cross referencing project plans for the first (5)  rollouts with  associated standards, identifying differences and reporting back
• Progress Reports for project board
• Assembling the task sheets, formatting, linking to support documents and publishing them on the web
• Creating a master database to hold the information regarding deliverables and keeping it up to date.
• Identifying potential issues , omissions and duplications and reporting them.
• Identifying under specified areas or deliverables unsupported by standards/support documentation.
• Involved with discussion re risks and responsibilities matrix.

[snip], Hereford   02/5/2005- 01/6/2006

Data controller with local company,  providing payment solutions, mostly to the housing association and council markets.  

• Daily movement of payment files from payment networks
• Running of programs to report monies due to councils/housing offices
• Running of payment files
• Running programs to keep payee accounts up to date/
• Running regular reports on the status of all the above
• Creating reports to perform financial analysis
• Investigating anomalies by interrogating the databases directly.
• Proposing  additional reports for monitoring
• Assisting clients to administer rent increases etc.
• Assisting the Direct Debit department with queries
• Developing barcoding solutions
• Reporting and analysis from disparate data sources.

[snip], Redditch 01/11/2004-01/5/2005

Contract:  Deal Assurance Manager with [snip], Redditch.

[snip] needed to improve both their billing and contractual arrangements with their corporate customers.  Existing contracts were often incomplete, out of date, or did not match with the information held by the billing department. A team of contractors were appointed o examine all corporate contracts.

• Assembling all contractual documentation for an allocated set of clients.
• Reading/quality checking documentation to identify omissions, superceded clauses, duplicated or divergent clauses.
• Recording current status on database
• Chasing missing documentation and recording the status of the search so other members of the team could cover for clients in the event of absence/illness/work overload.
• Creating documentation guides and templates to help new team members
• Liaising with business analysts working on the work flow diagrams to identify anomalies and divergent processes.
• Passing completed contract packages to billing department  with control documentation, and achieving sign off
• Reporting status of clients assigned on a weekly basis
• Working with other team members to cover overload/sickness/absence/lunch breaks.

Teaching . September 2003 to July 2004.

 Secondary School teaching

Two part time IT teaching roles, one in a rural state secondary school, one in an independent international boarding school (Sidestep to allow flexibility to cope with very sick family member) 

[snip]. Slough, Berkshire. April 2000 to March 2002 (Redundant)

Senior Business Consultant

The company provided knowledge management software and expertise to large often multinational customers.

Moving towards taking responsibility for project managing implementations

• Understanding current workflows and designing and documenting  new flows and methodology with the customer
• Negotiating changes in working practices
• Planning the appropriate categorisation of knowledge
• Designing custom management reports, Crystal Reports, Business Objects Reporting
• Design & Delivery of customised training, familiarisation, and alignment overviews for all levels from call centre agents to director level
• Developed new reporting strategy, based on a ‘datamart’ offering.
• Designed and implemented a post “go live” methodology to monitor and  encourage customers to maintain standards and effectiveness and identify and review improvements to working practices
• Expecting to manage the next major UK project

[snip]. Wokingham, Berkshire. 04/1999 –04/2000

Consultant

Offered role did not materialise, Taken on to set up an outsourced application support desk of one of the ‘big five’, unfortunately the client re-organised and the support stayed ‘in house’

In the interim:

• Advising customers on improvements to their Business Objects ‘Universe’ (metamodel of the relational database)

• Enabling customers to quickly create accurate reports themselves without having to know how to navigate the joins in a database
• Developing complex financial reports (Oracle Financials)

[snip] (Own Company) Feb 1997–April 1999 and May 1995-April 1996

Trainer and Training Manager

• Providing contract training, sub contract to Oracle and Business Objects
• Courses in Database Design, Business Analysis, database and application automatic generation using CASE products (Designer 2000)
• Acted as Training Manager for Business Objects in the Middle East , supporting new dealers to support their first customers.
• Designing and executing the accreditation process of trainers for Business Objects in the Middle East.
• Devised support for technical skills  delivered remotely, and  delivered face to face personal interaction skills.

[snip], Maidenhead, Berkshire. April 1996 –February 1997 (On-going involvement through [snip])

Trainer

• Training for users, universe  designers and administrators
• Development of training materials
• Support for other trainers
• Identified issue with support for new Middle East initiative  and proposed solution.

[snip], Bracknell, Berkshire. November 1989-June 1995(On-going involvement through [snip])

Group Manager (Training)/ Senior trainer/ trainer

                Managed a team of 13 trainers

• Focused on CASE  tools (including change management) and methodology,
• Curriculum planning, Resource management
• Project managing of  course development  using the global methodology
• Liaison with world wide team of course developers
• Developed  3 CASE courses used worldwide, (Analysis, Database design, Application Design)
• Presented at user conferences.
• Taught range of courses, Case, Forms, SQL, for UK, Europe and EMEA
• Conducted Training Needs Analysis
• Provided appropriate skills input to Oracle Financials (Forms Version 3)

[snip], Oxford. 07/1986- 09/1987 and 07/1988 to 11/1989

MD /Training and Documentation

(Second sojourn)

Returned to [snip] as MD. Managed a team of 12-14 and the transition

• Moved the basis of the business to Client/Server , conventional databases on Unix
• Refocused to marketing effort
• Re-evaluated costings
• Built relationships with suppliers
• Replanned workforce, provided training input and support

[snip], July 86-sept 87

• Training on bespoke applications
• Documentation
• Stepped in to help struggling back office

[snip], Maidenhead, Berkshire September 1987-July 1988

Trainer

• Uniplex suite  Wordprocessor/spreadsheet and database trainer
• Developed spreadsheet course

Earlier career as teacher of mathematics

Education and Qualifications

• Prince2 , Foundation  and Practioner -Oct 2006

• Degree level Educated. Certificate in Education, Bath   Diploma in the teaching of reading, Cambridge, Further secondment for one year  Homerton  College  Cambridge, retraining to teach secondary mathematics
• Lots of short courses related to IT and Business and Business management

Accountancy, Microsoft Project Manager, Prince 2, Data warehousing, Analysis, Management training, Training course design

Analysis, Dream Weaver /Web design.  Many application specific courses