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EDUCATION
Kingston FE
College, Surrey
National Diploma in Business Studies.
Awarded 1979
London Univ-Goldsmiths
College
BSc.(Hons)
Social Anthropology & Psychology 2:1
1991
Psychosynthesis Trust
PostGrad
Dip: Psychosynthesis Counselling
1997
EXECUTIVE
SUMMARY
I believe
that my strong management experience, technical and people
skills along with my education make me a very competitive
candidate. I can pick
up and develop new technologies as needed and have analytical
skills that enable problem isolation and analysis, quality
testing, application and requirement analysis as well as the
means to enable improvements in processes and documentation.
My experience in software roll
outs and hardware upgrades has made me a good change manager,
providing exceptional contributions to customer service and
support for all customers. I strive for continued excellence and
my portfolio of skills ranges from being a qualified counsellor
and motivator which impacts well on my communication and staff
management skills and helps create well motivated staff who
interact constructively on a personal and technical level. I
have run a web site since 1996 offering support to Mac users at
[snip]
this in-depth knowledge of Apple Macs; their use and support has
enabled me to develop specialist as well as general IT
management skills.
My knowledge in the industry includes roll
outs of OS X and transfer to OS X server, online PHP/SQL based
helpdesks for IT support and the management of staff; working in
the publishing, design and not for profit sectors with technical
budgets ranging from £100,000 to £1,000,000 p.a.
MAIN
EXPERIENCE
-
Hardware, Software, Internet, Mail, Security, Support,
Broadband, Networking, Mac and Windows/PC
-
IT
policy building, reporting direct to the MD. I wrote the IT
Policy and guidelines for internet use for Alternative
Plans.
-
At my
last three companies I have been directly involved in
overseeing Service Level Agreements with external
contractors like [snip], [snip] and [snip] and also overseen
accountability and responsibility for internal SLAs
reporting to Director and Managing Director Level.
-
I
created and managed Cerberus and XOOPS online web based
helpdesks used in recording, managing and prioritising
tasks, software licensing, staff management tracking and
prioritising engineers and users and increasing
productivity.
-
My work
with charities has brought me experience in maximising
tight budgets in one case only having a budget of £100, I
persuaded Microsoft to give us all our software free and a
local company to give us all the hardware. In conjunction
with Social services I have also overseen budgets involved
in the carers grant of over £1,000,000 and my present
technical budget is £100,000.
-
My
background in psychology makes me an innovative manager of
people and in a recent OS X roll out used a series of small
group meetings with staff to listen to their fears, act on
these and allay them
EXPERIENCE
SEPT 2003 TO
PRESENT
: [snip]
Responsibilities
[snip] is a
kitchen and bathroom design company, working at the pinnacle of
the market with exclusive suppliers, designs and customers. I am
managing a team covering 5 sites, in a hands on managerial role;
with a networked environment. I am responsible for purchasing,
outsourcing and IT contractors.
Achievements
·
Formulating
IT an Policy and Strategy
·
Instituted
Help desk (Webhelpdesk) and maintainable service levels in
support functions
·
I have
Reduced budget spend and increased helpdesk turn around
·
I managed a
roll out of OS X across all 3 sites, increasing stability and
security.
·
I have
developed staff training within acceptable use of IT guidelines
·
I researched
new software to improve workflow. (Filewave and Apple Remote
Desktop)
·
Managed a
seamless and trouble free Office Move
OCTOBER 2001
TO SEPT 2003
:
[snip]
Responsibilities
I managed a
large team of communications outreach workers and looked
designed and managed a network.. I was involved in buying
equipment, training and outsourced service level agreements. My
work involved a wider remit than IT alone. [snip] is a leader in
the local voluntary sector with limited budgets, networking
across West Sussex, with similar voluntary sector/state
organizations.
Achievements
·
Creating and
building a communications strategy
·
Updating ICT
systems and other forms of communication.
·
Instigating
an information exchange (with similar organisations) that
allowed us to work within budget.
·
Installing
and setting up an office IT network, server and e-mail, building
the organizations first web-site.
AUGUST 2001
to OCTOBER 2001 (c)
:
[snip]
IT Support manager (Short Contract)
Responsibilities
[snip] is
company at the forefront of financial conferencing.
Managing a
support team and change management with installation,
configuration, upgrade and support of standard Mac products and
maintenance of a large 4D database.
Achievements
·
Project
Managed an Office Move to a new HQ
·
Project
Managed a new network implementation
·
Managed
installation of Data and telecoms.
·
I updated
their systems and security policy.
JUNE 1999
to AUGUST 2001
:
[snip]
Desktop Manager– London
Responsibilities
My
responsibilities were for 250 users across 3 sites in Central
London management and supervision of the support team, with
links to a parallel set up in Bath, for this high pressure
international Magazine Publisher ‘s London Office (titles
include Mac Format, PC Format, Metalhammer, Total Film, Official
Playstation. etc).
Achievements
·
I managed
helpdesk style diagnosis and support solutions
·
I managed
hardware and software allocations, and SLAs
·
I managed
user practice, protocols, and staff training
·
I organised
support for users (in this mixed PC and Mac environment ) .
JUNE 1997 TO
JUNE 1999
:
[snip]
Consultant
My work for
[snip], as a consultant, involved me in fulfilling support
contracts for companies across the South East of England
(Publishing, Graphics, Web, Music and Video) where customer
relations, satisfaction and efficient completion of work was
paramount. My responsibilities include advice on and management
of IT budgets and development, infrastructure, design,
specification, and installation of networked systems based
around Mac OS, (Windows NT and Linux.) I also supported
companies rolling out software to users and updating and rolling
out Operating Systems. (Mac OS and Windows) I directed the
creation and application of packages of training from small to
medium sized staff groups. I had hands on experience of
troubleshooting Mac and Windows Hardware and software.
FEBRUARY
1992 TO MAY 1997:
[snip]
ICT training officer
The [snip]
is the umbrella body for Trade Unions in the UK and ran a high
quality residential training centre in N. London that is used by
Unions, education bodies and European statutory bodies for a
broad range of training from Media appearances to modern
business practice.
My
responsibilities lay in helping maintain the network of Macs and
PCs (on a 10base 2 network) that were used by administration
staff and overseeing the introduction of a small computerised TV
training studio powered with a Mac and a PC for off-line
editing.
June
1991-January 1992 - Unemployed.
SEPTEMBER
1988 TO JUNE 1991:
[snip]
Reading for a Degree.
•
PRE SEPTEMBER 1988
1986 to
1988 West End Theatres, London.(English National
Opera, Theatre Royal, The National Theatre)
Technical
Consultant.
1983 to
1986 Gemini Project, Kensal Rise, London.
Technical supervisor
1979 to
1980 Heinemann Publishing, Kingswood, Surrey.(
IBM mini Programming using RPG2 ).
Computer
operator/programmer.
*
References can be supplied on the offer of employment |
