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Profile:
A focused technical/business professional who is self-motivated
and sets very high standards and strives hard to achieve them
currently in final semester of full time MBA, with
specialization in areas of marketing, management consultancy,
strategy as well as project management. Have an expertise of
working globally specially in areas of software development and
application support. Experienced in direct client facing roles
which not only require both technical and business level skills
but also skills in time, resource and project management. I am
presently looking forward for a role where I can use my previous
experience of the IT services industry coupled with the present
business level knowledge which I have gained from MBA.
Work Experience:
[snip]
December 2003 –
August 2006
Role:
Software
Engineer/ Support Consultant September
2004 – August 2006
Client:
[snip] (UK)
Location:
Bristol,
United Kingdom
-
Lead a
team of 10 support analysts, both onsite and offshore.
-
Responsible for giving 24/7 live application support
involving problem and incident resolution to the Pay as you
Go (PayG) applications.
-
Responsible for attending both internal and external
technical and business level meetings with clients regarding
the new and existing PayG applications.
-
Responsible for the timely delivery of the updated or new
modules to the client.
-
Responsible for all the technical releases of new or updated
PayG applications in the live environment after doing the
PAT (Pre Acceptance Tests).
-
Responsible for analyzing and solving all the high priority
live issues based on the technical and business impact
raised.
-
Provided a hands-on support to the development team in the
development phase.
-
Responsible for keeping the clients up to date on the
applications performance statistics through presentations to
technical managers.
-
Keeping
a check on trends of the issues and giving suggestions to
clients.
-
Liaised
closely with internal, external (3rd Party
Vendors) and the clients to promptly resolve issues.
Achievements:
-
Successfully met the target of keeping the application
uptime to a level of 5 Nines (99.999%)
-
Ensured
that the Service Level Agreement (SLA) with the client was
never breached.
-
Maintained an excellent client relationship track record
which helped in getting more business to the parent company.
-
Introduced a new streamlined process of documentation and
problem solving within the team which tremendously reduced
the problem resolution time.
Role:
Software Engineer
June 2004 –
September 2004
Client:
[snip] (UK)
Location:
Bangalore,
India
·
Part of the
offshore core development team responsible for delivering the
PayG projects.
·
Responsible
for training the new team members on the latest telecom based
Kabira technology.
·
Assisted
other team members in finishing their modules within tight time
constraints.
·
Constantly
interacted with the clients and the in-house application design
team, to improve the high level and low level design, resulting
in smaller transition from user testing to client acceptance.
Achievements:
·
Learnt and
used an entirely new and untried technology known as “Kabira”,
with its own unique programming language.
·
Successfully delivered the project to the clients on time which
helped in maintaining a healthy client relationship track
record.
·
Achieved
the target of minimum coding level bugs in the module allocated.
Role:
Software Engineer/Support Consultant
April
2004 – June 2004
Client:
[snip] (UK)
Location:
Salisbury,
United
Kingdom
-
Responsible for timely problem resolution and incident
management of live issues faced by both Pay monthly and Pay
as you talk customers while using the shopping basket
application.
-
Responsible for giving 24/7 application support to the
shopping basket application.
-
Responsible for identifying the severity of the problem
raised based on the revenue and business impact and deciding
whether the problem can be solved with a soft patch fix or
will need a full release.
-
Liaised
closely with internal, external (3rd Party
Vendors) and the clients team to promptly resolve issues.
Achievements:
-
One man
onsite support team, giving application support to the
shopping basket application.
-
Learnt
and used an entirely new and untried technology called
Netonomy.
-
Ensured
that the Service Level Agreement (SLA) with the client was
never breached.
Role:
Associate Software Engineer
December 2003 - April 2004
Client:
[snip] (In
house project)
Location:
Bangalore,
India
·
Underwent
training sessions on various technologies given by the in-house
and external (Client) training teams.
·
Constant
learning using the self learning technique.
·
Part of the
development team of In-house online library management project.
Achievements:
·
Out of a
team of 25 newly joined people, was the only one to be selected
to go onsite and work for the client.
Education:
University
of Strathclyde Business School, Glasgow, United
Kingdom 2006 – Current
Master of
Business Administration (MBA); Expected completion 2007
NMAMIT,
Visveshwaraya Technological
University (VTU), India 2000 –
2003
Master of
Computer Application (MCA); First Class with distinction (73.9%)
Faculty of
Commerce, Banaras Hindu University (BHU),
India 1997 – 2000
Bachelor of
Commerce (B.Com); First Class (65.82%)
Additional Information:
Hobbies –
Singing (Lead singer of college band and represented the college
and department at various inter collegiate level music
festivals), Cricket
Interests –
Travel,
Electronic gadgets, Science fiction
Other
- Cultural Secretary for the Students Association of Master of
Computer Application (SAMCA) |
