The following profile is a candidate from ITCD Group "ITCD".
http://www.it-consultants-direct.co.uk/
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mailto:candidates@itcd-group.co.uk?Subject=SH21259S
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  Nationality : INDIAN.

Objective
A position as a Director/Sr Director in Information Technology that utilizes my knowledge and experience and provides me with versatile and challenging responsibilities. Having strong Leadership Skills as follows
• Strong negotiation and leadership skills.
• Ability to work in a fast paced exponentially growing environment.
• Take the ownership of the task and drive the results.
• Proven experience in leading a large team of specialized IT professionals
Quality & Integrity
• Support the Sr Director IT, Program Managers, Operations Managers and SBU Heads in all IT related requirements/interventions.
• Good Understanding of the business expectations and Domain Knowledge
• Driving problem solving through team building.
• High Energy/ Self Starter / I Can work independently with limited direction.
• Excellent in work ethic / outside the box thinking.
• Proven Ability to work under pressure / Multi- task and handle changing priorities
• Ability to analyze/generate MIS reports, etc.
• Experience in designing complex Systems/networks
• Setting up network operations centres
• Implementation of the latest broadband technologies
• Part of a team responsible for strategic technology planning for the company in terms of networks, servers, applications and telecommunications
• Part of a team responsible for working with the network and systems engineers to provide detailed guidance on planning, design, implementation and changes to servers, physical infrastructure and network infrastructure.
• Part of a team responsible for the management of all technology assets for the company
• Part of a team responsible for the coordination of vendor relationships and contracts for infrastructure, software and technology services.
• Part of a team responsible for all aspects of information security and the management of data security for the company
• Part of a team responsible for disaster recovery planning and strategy for the company key technology systems and services.
• Part of a team responsible for continuous mentoring and improvement of the technology organization and the staff within the organization. As a part of this responsibility, complete yearly personnel evaluations and knowledge enhancement plans to provide for continuous improvement of the staff.
• Direct personnel management and career development of up to a dozen technology professionals.
• Coordinate with India-based contracting firms for contract personnel.
• Deliver high quality computing services to the supported teams.
• Develop and plan to improve supportability of the infrastructure
Manage core technology operations projects.
• Actively participate in computing based initiatives in the Global Technology area
Experience /Systems Requirements.
• Previous experience managing technology infrastructure groups, prefer experience managing operations using an ITIL approach.
• Detailed understanding of computing architectures and processes.
• Detailed knowledge of current server and storage technologies, capabilities and limitations.
• Detailed knowledge of Microsoft operating systems and platforms, Working knowledge of Red hat Linux operating system, Working knowledge of Oracle and Microsoft SQL Server, Working knowledge of networking technologies.
• Experience with security maintenance and patch administration Soft Skills.
• Able to easily grasp new concepts Flexible, able to multi-task and work well under pressure Excellent interpersonal, client relationship and communication (written and verbal) skills.
• Self starter, inquisitive, enthusiastic with a strong analytical mind-set, Financial industry experience desirable Experience in (a) project management (b) process migration (c) managing a multi-location customer base in a matrixes environment and (d) managing a large team

Technical Skills :
Sound Technical Knowledge of DELL Servers (tower and rack optimized), IBM Servers, HITACHI SAN AMS 200, Cisco routers 2800/3600 series, Cisco PIX firewalls 515/525, MAC X-serve RAID Storage, MAC OS and Systems, RADWARE Linkproof 50/200/1000 for High Link Availability, Granular Application Classification and Flow Control, Maximum Link Performance and High Scalability, Accelerated Distributed Applications across the WAN, Guaranteed Connectivity Service Levels, Bandwidth Cost Savings, Transparent Multi-Link Management, Integrated Intrusion Prevention, Real-Time DoS Protection and End-to-End Distributed Application Visibility and Management , IBM Servers, Gateway computers, Application Software such as Ms Office 2k3/2k7, MS SQL 2000/2005, Biz Talk server 2006, Adobe Products, Network Operating Systems such as Microsoft Windows Nt 4 Server & Workstation, Win 2k Pro, Server & Adv. Server, Windows 2003 Server Family, Windows Xp Professional, Red Hat Linux 6, 7.1 & 9.2, Novell Netware 3.11 to 6, Sun Solaris 7/8 for Hybrid and Heterogeneous Windows and Linux based networks.

Experience:
Overall having 12 years plus experience in the field of Information Technology for Hybrid and Heterogeneous windows and non windows environment.

IT Projects

1. As Director Technology for [snip] in planning, implementation and execution of 5 Day week capacity planning to meet production requirements.
Setup Period : Sept 2007-Oct 2007
Team Size : 20 members (2 Project Mgrs, 2 Managers, 4 Assoc. Team Managers, 4 Technical Support Executives, 7 Outsourced Engineers)
Location : Pune, Chicago, Elgin, Manila

Project Details : As per the complete org. business model was planned to be moved to 5 Day week working from earlier 6 Day week, being in support function and supporting the business 24x6 Sr Mgmt team decided to implement the same throughout various support functions. Being a Director Technology analyzed the situation for Business and mission critical projects required, After carefully analyzing .the completed network infrastructure took the challenge of framing , implementations and execution of Network Infrastructure policy for best utilizations of ISP connections, Bandwidth monitoring, QOS, Blocking unwanted internal traffic using Microsoft ISA server along with Antivirus.

2. As Director Technology for [snip] in Additional Server requirements in order to load balance and fine Tuning In-house application for Document management systems, Order upload and download entry systems based Microsoft Platforms utilizing Windows 2003 server family, Apache and Tomcat Services, etc,.
Setup Period : Oct 2007 - Nov 2007
Team Size : 7 members (2 Mgrs, 3 DBAs, 2 Systems Support Engineers)
Location : Pune Data Center

Profile : As Director Technology was involved in comparatives for Models, make selection and Vendor Coordination with DELL and IBM. After final review on Power Consumptions and the business requirements convinced CTO for Dell Energy Efficient Power Edge Rack Mount 1950 Server (10 Units). Oversee PO release and shipment from the Dell Malaysia. After thoroughly analyzing business requirements did planning for placement of these respective servers in the existing domain and utilized services such as SQL 2005 Database server, Oracle 10 G Database Server, clustering between the two using technical expertise from 3rd Party Vendors and Microsoft.

3. As Director Technology for [snip] in rolling out 5 Day week 24x5 working schedule from 6 day week 24x6 earlier.
Setup Period : Nov 2007 - Dec 2007
Team Size : 3 members (including self, CTO and application Managers)
Location : Pune

Profile : Since all respective business units planned to go for 5 Day week (24x5) from earlier models, there was a need from support function like Technology to go for the same without compromising the mission critical technical support from Technology. In this project was involved with CTO and application Mgrs. for collecting data such as Seat utilization, Input Order file size, Output Order File size, FTP download and upload, Bandwidth requirements, Man power from respective Business units,etc,. Successfully rolled out 5 day week (24x5) shift Charter for complete Technology function including systems, network and applications support.

4. As Director Technology for [snip] in fine tuning internal application named ALPS. DMS, IDEA, Database Servers.
Setup Period : Nov 2007 - Dec 2007
Team Size : 2 members (including self and CTO)
Location : Pune

Profile : Since Nov to Jan is peak season for [snip] for getting orders from regular clients across geographies, there was a business requirement for providing round the clock support for these applications, servers and the overall systems for delivery of orders on time to end users/clients internationally. Hence after analyzing the business requirements along with CTO and support from Systems, network and applications team realized that the servers weren’t meeting the baseline configurations in terms of Patching and configuration of respective application services, Oracle database, Null sessions, Inactive database sessions, FTP server roles put across the same File servers overall leading to sluggish performance and delay in customer orders. After identification of these issues, change request planned and approved from Sr Management, was successful in fine tuning the internal applications.

5. As Director Technology for [snip] in Technical Discovery for various new Clients/Projects.
Setup Period : Nov 2007 - Jan 2008
Team Size : 2 members (including self and Director -PIP)
Location : Pune

Profile : As per the business requirements was involved in Technical Discovery of various new clients for [snip] such as STNG, FENWAL, PDS, J-AMERICA and Money Mailer. The target was to get technical details such as Headcount for shifts, Systems requirements, network availability and requirements, volume of orders across shifts, License of required softwares, smallest largest and avg file size created by user, Data archival and storage requirements, Telephony requirements, mail Id for communications, Printing cost, Printer requirements and software requirements and based on all these preparing Cost for Technology support point of view and sending it across to Sr Business Units to add this in their respective business proposals to Clients.

6. As Project Manager for [snip] on Framing implementation/ execution of Network Infrastructure
Setup Period : April 2007 - May 2007
Team Size : 4 members (1 Mgr, 3 N/w Engineers)
Location : Pune and Connecticut (remote support)

Profile: As per the Business and mission critical projects required, After carefully analyzing .the completed network infrastructure took the challenge of framing , implementations and execution of Network Infrastructure policy for best utilizations of ISP connections, Bandwidth monitoring, QOS, Blocking unwanted internal traffic using Microsoft ISA server along with Antivirus software for better spam control and maintenance of privacy for various projects from International renowned Global clients.

 Analyzed, evaluate framing and execution of Network Infrastructure Plans as per projects requirements.
 Detailed analysis of Internet traffic usage and putting QOS and Bandwidth monitoring tools for best utilizations of the equipments and available infrastructure.
 Installed and Configured Cisco PIX firewall 506E,
 Planning, Suggestions and Implementations on ISP Change and ILL Speed for mission critical connectivity to US, Pune to Connecticut Office.
 Changed ISP connection speed to Dedicated 8 Mbps LL Connection from Earlier 1 Mbps Shared Broadband Connection ( Which was insecure and exposed to the outside network)
 Configured Dynamic IP Addressing Schemes, DNS, and Windows 2003 Enterprise Edition Release 2 Network Infrastructures.
Role: As a Network Project Manager, Analyzed the situation, Made suggestions, framed and executed the plans after getting approval from Delivery Head and VP IT Operations of the company. Also made suggestions about Purchased of new network equipments and utilized the existing material for best options available!

7. As Project Manager for [snip] on Framing implementation/ execution BACKUP, STORAGE BCP and DR.
Setup Period : May 2007 - June 2007
Team Size : 5 members (1 Mgr, 2 Sys Admin, 2 Tech Support).
Location : Pune and Connecticut (remote support)

Profile & Role : Since the business required mission critical servers to be providing maximum uptime, after analyzing the current setup, found that existing backup and storage was not to the mark as per the SLAs. Hence For all mission Critical Servers, Planned and executed RAID 1 MIRRORING for Windows 2003 Server family Operating Systems used in Production, R&D, Developments ,etc,. After getting the inputs from Team Members, re-organized the Backup Strategy to meet the SLAs, Several Server roles migrated and shifted across various servers for Load Balancing, Database servers and Mission critical SQL databases being backed up a daily basis compared to earlier backups.
Role: Being the Project Manager, After implementing the Backup, storage and Redundancy and disaster recovery plan, lab test failure plan, Team Members had sigh of relief in case of any failures. Daily monitored and reported to myself and global delivery Head.

8. As Project Manager for [snip] on Framing implementation/ MESSAGING , DOMAIN Infrastructure including DHCP, DNS, Database, Share point , VSS , Migrations from Microsoft Windows NT Architecture to Microsoft Windows 2003..
Setup Period : May 2007 - June 2007
Team Size : 5 members ( 1 Mgr, 2 Sys Admin, 2 Tech Support).
Location : Pune and Connecticut (remote support)

Profile & Role : Earlier Company’s Centralized unit was on Microsoft Windows NT 4 Server Architecture. As per the current availability and extended features of Active Directory, DHCP and DNS Server, Planned and successfully migrated to Windows Server 2003 Enterprise Edition and Data Centre Editions.
 Previous Mode of operations was in mixed mode and still being used due to some critical server required for US operations.
 Planned and successfully migrated from EXCHANGE 5.5 Messaging to EXCHANGE 2003 Messaging Platform.
 Servers placed across Sites to load Balance and Best utilize network traffic and WAN Links.
 Supervision and Control of Various Applications server required for daily operations for the organizational requirements.
 For all mission Critical Servers, Planned and executed RAID 1 MIRRORING for Windows 2003 Server family Operating Systems used in Production, R&D, Developments, etc,.
 After getting the inputs from Team Members, re-organized the Backup Strategy to meet the SLAs, Several Server roles migrated and shifted across various servers for Load Balancing, Database servers and Mission critical SQL databases being backed up a daily basis compared to earlier backups.
Role: Being the Project Manager, after implementing this, Many Loads have been balanced and migrated to get the extended features of the technologies used.

9. As Module Lead for [snip] for Audio Video and IP Telephony Setup including Avaya , Polycom VX7000 series installation and configurations.
Setup Period : April 2006 - September 2006
Team Size : 3 members (1 Mgr, 1 Sys Admin, 1 Tech Support).
Location : Pune

Profile & Role : As per the need of new era of Audio Video conferencing and IP Telephony, after analyzing the needs for Conferencing facility, Made suggestion and After Approval from CIO made Necessary Purchase of Equipments like
 Polycom VSX 7000 (1 Unit)
 Avaya IP Telephone 4610 and 5610 (12 Units)
 2 POE 24 port Switch for VOIP Telephony
 Installed, Configured and Made Audio Video Conferencing Dream Live for [snip].
 Installed, Configured and Made IP Telephony Live for [snip].
 As AV Conferencing and IP Telephony was need of [snip] IT Operations ,Analyzed the situation, Made suggestion and after getting approval from TOP Senior Business Mgmt including CEO and CTO made necessary Purchase, Installed, Configured and Made it Live!

10. As Project Lead for [snip] on rolling out Domain Architecture and network Infrastructure for supporting central logging, auditing, user controls, quotas management, system patching.
Setup Period : April 2006 - September 2006
Team Size : 3 members (1 Mgr, 1 Sys Admin, 1 Tech Support).
Location : Pune

Profile & Role : As [snip] , USA Operations realized to reduce the Latency Issues involved in Authentication, Web Hosting, Offshore Product Testing and Code Testing, there was a need to move related Active Directory Server, Web Logic Servers, Oracle Databases ,etc to the Offshore office in Pune. Hence after analyzing the needs and current Infrastructure, suggested Rack Optimized IBM e Servers as a solution for the Server Needs. After getting the approval from TOP Sr Mgmt, authorized and purchased the following for Data Center and Active Directory Domain implementations

 Received Proposals from several leading vendors, finalized quote and made the necessary procurement as per the business needs which includes the following
 Two 42 U Racks from Leading Network (President Make)
 4 IBM e346 Rack Optimized Servers
 Hardware RAID-1 and RAID-5 Implementation for fault tolerance.
 Hot Swap 15k rpm HDD for redundancy
 Installed, configured and Administering the Windows 2003 Enterprise Editions Release 2, Web logic Servers, Red Hat Linux 8, Oracle 10g, Microsoft SQL server 2005, VMware Gsx Servers, VMware virtual Machines, Member Domain Controllers, Central E Trust Antivirus Servers, etc,.
 Moved the Remote Databases and Accounts from US Offices to local Offshore Office in PUNE, India.
 Several other Migrations underway
 Since the only Person involved in this project from Offshore, Pune India Office, after taking the whole challenge, initiated the process, analyzed at diff levels, made improvements, suggestions and got this Project finally done!

11. As Domain Expert for [snip] and securing of LAN/WAN traffic and DATA using Cisco Pix Firewall and Hashing, DES, 3DES encryption for Internet and Intranet traffic.
Setup Period : April 2006 - September 2006
Team Size : 3 members (1 Mgr, 1 Sys Admin, 1 Tech Support).
Location : Pune

Profile & Role : As per [snip], Global Information Technology Operations needs to get the latest and the best, after analyzing the network, and changed the Company’s Network from Previous configuration.
 Installed and Configured Cisco PIX firewall 506E and 525.
 Implemented DES and 3DES for encryption
 Optimization of Intranet and Internet traffic.
 QoS Implementation for prioritizing VOIP and Data
 Upgraded Network bandwidth to Dedicated 2 Mbps LL Connection from Earlier 1 Mbps Shared Broadband Connection (Which was insecure and exposed to the outside network).
 Configured Dynamic IP Addressing Schemes, DNS, and Windows 2003 Enterprise Edition Release 2 Network Infrastructure.
 As an FTE IT Operations Lead, Analyzed the situation, Made suggestion and after getting approval from Senior Business Mgmt team including CEO and CTO made necessary Purchase.
 Installed, Configured and made it Live!

12. As Information Systems and Technology Architect for [snip] for Merger and Acquisition with [snip]. ACTIVE DIRECTORY and MAIL system Migrations from Lotus Notes to Microsoft Exchange 2003 for DAY ONE
Setup Period : February 2004 - March 2006
Team Size : 7 members (1 PM, 3 Sys Admin, 3 Tech Support).
Location : APAC, EMEA and US West and EAST coast

Profile & Role : Since [snip] decided to Merge with [snip], there was need of AD Accounts migration, Mailbox Migrations, Mail System Migration, Network Migration and Support for Day ONE of Office between [snip] and [snip]. Information systems and technology Analysts were involved from across geographies with Global team in analyzing, installation, configuration, migration, testing and Standing for Support for the Day ONE of M/A between [snip] and [snip].

Achievements for this Project
 Received [snip] A++ Award for going beyond the call of duty in first Quarter in September 2005
 Received [snip] A++ Award for going beyond the call of duty in Second Quarter in December 2005.
 Vouchers worth 500$ dollars.
 Certificates and recognition as a Promotion to Sr IS&T analyst.

13. As Network/Systems Administrator at [snip]  various locations across Maharashtra for the Installation, maintenance of Data Center, Network Operations Center, for the initial launch of CDMA Project into the Telecom sector.
Setup Period : September 2003 - October 2003
Team Size : 6 members (1 TL, 3 Sys Admin, 2 Tech Support).
Location : Maharashtra.

Profile & Role : As an Network and systems administrator from [snip] worked closely with [snip] Information systems and technology team in installation of various windows 2000 servers, implementations of Domains, forests and sub domains, centralized billing softwares, CDMA Network installations in various cities of Maharashtra, including Franchise stores and offices in Mumbai and Pune

Achievements for this Project
 Received Certificate of Honor from the IT Operations head from [snip] com

CAREER HISTORY

Company : [snip]
Period : Since April 2007 till August 2007.
Designation : Manager-Systems
Team Size : 5 systems Admins 3 Network Admins

Current JOB Profile

• Framing implementation/ execution and up gradation of “Network usage and Security” policy for SAI India.
• Identify short list and Coordinate of all vendors related to supply and installation of Hardware and Software, Telecom equipment. ISP’s and VPN Vendors etc. in cost effective manner.
• Maintain and upgrade all hardware and software as per technical requirement of the project in consultation with Project Managers/Delivery Manager
• Maintenance, replacement and custody (Inventory control) of all Hardware, software, electronic equipment (EPABX, Xerox, Fax, Scanner etc), allied tools and accessories.
• Back up of data and its Security/Recovery/Storage
• Coordinating with Delivery Manager, in Technical Matters for providing network Administration support to Development teams.
• Regular interaction with US office to share the information and resources for effective utilization
• Design and development of the overall network plans per the future IT strategy of the organization.
• Day to day management of in-house systems, equipments and data links for maximum throughputs. Also to carryout regular health checkups and preventive maintenance.
• Manage Network Team, set tasks and objectives. Prepare second line of support to all users
• Ensure the security of the company data by documenting and implementing backup, anti-virus, security and disaster recovery procedures time to time
• Identify hardware / software to be replaced along with the detail justification and specifications for their replacements.
• Set up new processes and modify existing processes as per the requirements of business. Also put real-time reporting and auditing mechanisms in place to identify potential problems
• Keep up to date on network and application security issues, review and implement hot-fixes, best practice documents, and other advice to secure the servers.
• Security of all equipments
• Overall office Administration along with security covering all internal and external operations
• Advice management in exploring business avenues in Networking and Hardware, as and when required.

Present Company : [snip]
Period : Since April 2006 till March 2007.
Designation : Sr. IT Operations Administrator

Current JOB Profile :
 Responsible for Information Technology Services including Infrastructure and Operations Management.
 Technically proficient in Microsoft Server technology, Database Management, VoIP, Network Management, Microsoft Windows 2000 Server Family, Windows 2003 Server Family.
 Responsible for India, PUNE Office IT Infrastructure and Domain Administration /Management.
 Responsible for Data Center Operations & IT-Process management.
 Responsible for Environment monitoring and Data center management.
 Responsible for Infrastructure Architecture & IT planning for Facilities.
 Responsible for Audit Compliance Management (Infrastructure & Software products) & Vendor management.
 Working very closely with the counterparts and various technology Managers in US and also very closely with the IS Operations Team & Service Desk in US.
 Responsible for managing and motivating the whole team of IT Service & Support Engineers, Team Leads for Software Developers, Web Developers, Designers, Help desk Engineers, Networking engineers.
 Responsible Company’s Domain and Infrastructure, Project Planning and implementation
 Responsible for Advanced Technical Services (ATS) Installation & maintenance of all production servers, testing servers and network systems for the enterprise, domains and Lab environment
 Work performed on project based tolls and tickets escalated from Level 1&Level 2 Operations Group from US Office.
 Analyze, Select, Develop and maintain necessary H/w & S/w to insure state - of - Art Information management Systems for Divisions of the Company.
 Leading small to medium size projects.
 Designing, Topologies, for and installing advanced N/w components such as firewalls, proxies and e-mail content filter
 Selecting, Developing and maintaining necessary server level H/w & s/w to insure state - of -Art information management systems for divisions of the company
 Maintain & Administer Windows Based Servers, DHCP , DNS , VMWARE Servers, HP, IBM e-series servers, server hardware, firmware, BIOS, RAID, server backups, and server security
 Maintain and Administer CISCO IOS based N/sw & H/w.
 Troubleshoot & diagnose H/w, S/w & N/s issues as per the need.
 Keeping up with new & evolving Technologies.
 Authorize and Purchase equipments based on requirements.
 Administration and maintenance of Windows 2003/2000. (Mixed Mode, Native Mode and Windows 2003 mode)
 Administration and maintenance of Windows 2003 Exchange Servers across the Offices
 Maintenance, Monitoring & Trouble Shooting of IBM servers
 Maintaining the backup logs, reports and restoration of data
 Controlling the Domain Controller policies, Implementing network shares and rights as per the companies requirements
 Administering the DNS, DHCP and WINS Locally and Globally
 Security. Blocking and filtering of as per the need
 For the Identification of area of improvement, educating the end users.
 Group Policy: Software Deployment, Security, Template etc
 Terminal Server Configuration with resource mapping
 Implementation and Configuration of Remote Installation Server, Software Updates services, DFS and Disk Quotas
 Adv Technical Services Engineer, responsible for Installation & maintenances of all production servers and network systems for the enterprise
 Most work performed on project based tolls and helpdesk tickets escalated from Level 1& Level 2 Operations Group from Across the globe
 IS Project Managements, Backup Policies, Procedures, etc

Company : [snip]
Site : Pune
Period : 16th Feb 2004 till March 2006.
Designation : Information Systems and Technology Architect/Analyst

JOB PROFILE
• Administration and maintenance of Windows 2003/2000/ Windows NT 4.0 Hybrid and Heterogeneous Networks. (Mixed Mode, Native Mode and Windows 2003 mode)
• Knowledge and working experience of Exchange 2003, Lotus Notes and Domino Servers.
• Maintenance, Monitoring & Trouble Shooting of IBM Series servers 205,225,220 & Maintaining the backup logs, reports and restoration of data.
• Controlling the domain controller policies, Implementing network shares and rights as per the requirements.
• Administering the DNS, DHCP and WINS
• Security. Blocking and filtering of as per the need.
• Identification of area of improvement, Educating the users
• Good Exposure of MS WIN2k/Win2k3 Family.
• Group Policy: Software Deployment, Security, Template etc.
• Terminal Server Configuration with resource mapping.
• Implementation and Configuration of Remote Installation Server, Software Updates services, DFS and Disk Quotas.
• Technical Support for Dell optiplex, Latitudes, IBM ThinkPad’s, Desktop and Laptops for Internal employees of [snip] Software and [snip].
• Oracle Administration, Account creation, assigning the responsibilities and rights as per the Business requirement and approvals from the respective Business Owner.
• Account administration of applications used internally in [snip] Software and [snip].
• Administer MS Exchange e-mail system and Internet Information Server to meet all management, employee, and customer needs for corporate Web site.
• Antivirus and Proxy control Software
• Using remote control software such as MS Net meeting, Remote Desktop, Proxy Host Software (Master and Client from Funk software), and WebEx to proxy into the computer systems for the optimum resolutions, Pc Anywhere, VNC client and server.
• [snip] Antivirus Client from 8.0 to 10 .0 , [snip] client Security Firewall version 3.0.1
• Honored with [snip] A++ Award for Excellence in work and going beyond the call of duty.
• Honored with Cash Incentive in Dollars from [snip] Software and [snip] for working and providing support for CISCO vpn and Remote access to employees on DAY ONE of Integration.

Company : [snip]

Sites Handled : [snip] , Turbhe, Navi Mumbai.
Head Office in Worli, other sites in Santa Cruz, Andheri, Nariman Point
Period : From Jan 2003 till Oct 2003.
Designation : Systems/Network Administrator (Management /Network/Technical Support)

JOB PROFILE
• LAN/WAN Administrator, systems technical Support, Network Support Engineer/Analyst
• Antivirus Definitions Updates; Updating the [snip] Antivirus (7.0) Servers within the Corporate domain of [snip]  and across the Remote Locations and replicating it throughout the Networks.
• Backup; Performing the Backups of the Servers as per the Company’s Policy (Hot Backups etc,).
• Mail SERVER: Management, Maintenance and Support of IBM Lotus Notes Mailing Systems. (Domino Server 5.0 and LOTUS NOTES 5.0 and 6.0)
• Maintenance: Network Performance, Software Support & Queries, Reports, LAN and WAN usage, Asset Maintenance , Maintenance and troubleshooting Hardware & Networking Devices & Drivers, Stand Alone Servers, Antivirus Servers, Lotus Notes Servers (Domino Servers), Web Servers (IIS 5.0 and IIS 6), Desktop (IBM, Dell, HCL, Others) And Laptops (HP, Compaq, IBM, Toshiba, SONY, etc.
• On Call support: Also Providing Tele Support to the Corporate Users remotely resolving Hardware, Software, Network, and Mail /Virus related Problems occurring within the Corporate Domain.
• Recommendations: Consulting for Hardware/Software Solutions, Networking Devices and Resolving User’ and Customer’s problem within stipulated time.

Company : [snip]
Site : Mumbai.
Period : Jan 2002 till Jan 2003.
Designation : Network/Technical Support Engineer

JOB PROFILE PC Technician, Network Support Engineer having the following responsibilities
• Server Maintenance & Creation/deletion of User Accounts within the domain, Configuring Outlook clients, Antivirus, Automatic and manual updates on client computers, Using the guidelines from company for Critical situations for failed components and testing it within a LAB for performance issues.
• Antivirus Definitions Updates; Updating the SAV Corporate servers
• Within the domain and across the remote Locations and replicating it throughout the Networks.
• Backup: Performing the Backups of the Servers as per the Company’s Policy. (Using CA Arc serve tools)
• Maintenance: Network Performance, Software Support & Queries,
• Hardware & Networking Devices & Drivers, Stand Alone Servers, Antivirus Servers, Web Servers, Desktop and Laptops, etc.
• Online Support: Providing Onsite and on call Support to the VIP Corporate Users resolving Hardware, Software, and Network & Virus related Problems.
• Consultant: System Consultant for Hardware/Software Solutions, Networking Devices and Resolving User’ and Customer’s problem within stipulated time.

Company : [snip]
Period : Feb 2000 till Dec 2001.
Designation : Hardware & Network Support Engineer

JOB PROFILE PC Support Technician, Network Support Engineer
• Server Updates; Updating the ANTIVIRUS servers within the domains and replicating it throughout the Networks.
• Maintenance: Network Performance, Software Support & Queries,
• Hardware & Networking Devices & Drivers, Stand Alone Servers, Antivirus Servers, Desktop and Laptops, etc.
• On Call Support: to the Corporate Users /End Users resolving Hardware, Software, and Network & Virus related Problems.
• Consultant for Hardware/Software Solutions,
• Networking Devices and Resolving Customer’s problem within stipulated time.

Prior Working with [snip]: (work Period on contract for 14 months)
Was involved with a contractor resourcing firm who was maintaining contracts with Corp clients such as Bombay Stock Exchange, HDFC Bank, Times of India, Indian Express, PAFEX (Prakash Air Freight Express). Worked as an Technical Support Engineer in all of the above named Organizations (on call basis) supporting the Day to Day Issues and resolving it as per the procedures to be followed for the particular Organization.

AWARDS / MERITS RECEIVED
1) HONORS Certificate from LIONS Rotary Club for securing 1st class in S.S.C Exams. (1st class in Maths, Science & Social Science).
2) Merit Certificate From New Model English High School for securing Highest in
School (Maths 71 %, Science 80 % and Social Science 81%)
3) Merit Certificate from Rizvi College of A/S/C for securing 1st class In First Year College.
4) Merit Certificate from “RASHTRA BHASHA PRACHAR SAMITI,
VARDHA” for securing 1st class in Hindi Examination.
5) Merit Certificate from “Tilak Maharashtra Vidyapeeth”
For securing 1st class in Math Examination conducted at School Level.
6) Merit Certificate From FONT Computer Institute for securing 1st class in
Diploma in Computer Hardware, Networking and Telecommunication Engineering.
6) Received Certificate from [snip] for setting up the Network Mobile
Service (Franchisee Networks using Zyxcel Routers and Billing Soft wares) throughout Mumbai Region and parts of Maharashtra.
7) Recently received [snip] A++ Award for Excellence in work and going beyond the call of duty.
8) Recently received [snip] Cash Award for working on Merger between [snip] Software and [snip].

Education Qualification & Certifications:
Degree/Diploma School/College/Institute Year Result
SSC New Model Eng. High School March 1995 72.85 %
Degree/Diploma School/College/Institute Year
HSC (PCM & Computers Science) Rizvi College Of A/S/C March 1997 54.50 %
Degree/Diploma School/College/Institute Year
Vocational Diploma in Computers Science Maharashtra State Board of Technical Education. 1997 72.00%
Degree/Diploma School/College/Institute Year
Diploma in Computer Hardware & Networking FONT Computers Institute. Jan 2001 80.00%
DEGREE UNIVERSITY Year
Basic (Physics & Electronics) Mumbai University 2000 50 %
Degree/Diploma Mind Leaders 18th OCT 2004 MASTER
Windows Xp professional Upgrade

Degree/Diploma Mind Leaders 22nd OCT 2004 MASTER
OFFICE 2003

Degree/Diploma Mind Leaders 19th OCT 2004 MASTER
OUTLOOK 2003

Degree/Diploma Mind Leaders 16th AUG 2005 MASTER
Network +
Degree/Diploma Karrox Technologies 29th SEPT 2005
CCNA
Certification Microsoft JAN 2006 MCSA 2003
MCP,
MCSA 2003
MCSA 2003 Messaging
MCSA 2003 Security

 

 
 
 
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