B-Tech. MBA. Prince.

Profile 

An experienced programme manager professional with both UK and International experience. Accredited to national standards of project and management.  A good communicator with over many years experience in business and commercial, marketing with technical skills, IT, Software development.  Popular with staff, and by peers.  Confident, motivated and committed to achieving the results, profitability and growth.    A good delegator of tasks and authority but able to manage own tasks with others in the team.  An acknowledged self-starter with an entrepreneurial style, good organisational skills to ensure that the team members understand their roles and responsibility.   

Current Employment 

Currently – Travelling. 

[snip] – Programme Manager. January 05 to August 06. International – EMEA and Pacific rim.

To ensure that all projects were correctly planned and resourced, to meet the company’s needs. To instigate WLAN roaming, SIM Authentication, VOIP, Reverse Proxy and other concepts across the international OPCOs, Wisps and aggregators around the world for VLANs and the customer.  A Highly technical project with liaison across international borders to design, develop and deliver the solution including mediation and SIM authentication, reverse proxy, radius. Deliver international mediation and required billing.

·         Install international mediation and IT front and back-office systems

·         Investigate and deliver Wimax, IMS and Voip

·         To resolve inter country operational country issues.

·         Resolve third party mediation practices and third party vendor control with contact negotiations.

·         Vendor Selection for SIM authentication to supply and install. Contract negotiation.

·         Installation of Linux servers in international hosting areas, resolution of international data protection and telecom regulations and laws. {Sarbanes-Oxley}

·         Provision and revue of project plans providing leadership and guidance to meet milestones.

·         Project budgets, records and control in line with corporate governance.

·         Project revues, risk analysis and management, dependencies, definition and documentation.

·         Reporting to the senior management on progress, budget and management.

·         Extensive international travel with international virtual matrix teams.

·         Completion of an RFQ, RFI and RFP process. Contract negotiation with SLA and SCM involvement.

Technical – Tatara, Linux, MS Office, MS Project, MI, Visio, PowerPoint, Oracle, SDLC (software development life cycle).

[snip] UK – Project Manager. February 04 to December 04

Initially to resolve a 3G core network project with OSS and core network strategy with the necessary governance from PID to final delivery.  Then to implement the CRM to review, plan and deliver upgrades, enhancements and core functionality to the strategic CRM solution including billing, Clarify Insight and Common Clarify, eCRM, Mediation, SUI and core management systems for the benefit of call centre management, retail and marketing. Work extensively with of ClearSales, ClearSupport and Oracle, Billing,  Mobile (GSM &GPRS), WAP & Web, SMS, Prepaid, Post-paid, Internet provisioning, billing, CRM, PIM (Personalization Information Management), testing and integration, J2EE, Websphere, Unix (AIX, Linux), Oracle

·         Definer of strategy + Vendor and Third party selection and management. Contract negotiation.

·         Installation of Citrix servers.

·         Review, installation, rollout of Clarify CRM, to the estate of call centres, retail with associated infrastructure, architecture and software development.

·         Delivery of an S U I for single log-on, for reduced multi key activity and better customer management.

·         Installation of CPN for upgrade of the network.

·         Improvement of LAN to meet upgraded needs in capacity.

·         Provision and revue of project plans providing leadership and guidance to meet milestones.

·         Project budgets, records and control in line with corporate governance.

·         Project revues, risk analysis and management, dependencies, definition and documentation.

·         Reporting to the senior management on progress, budget and management.

Technical – Agent, MS Office, MS Project, MI, Tuxedo, 3G, Clarify, ClearSales, ClearSupport, CRM, Remedy, Spice, Citrix, Avaya, Davox, Barracuda, Tornado, Visio, PowerPoint, Remedy, SQL, Oracle, Availability management, Intranet, Websphere and Web based tools.

[snip] - Programme Manger.  July 03 to Feb 04

Delivering various multi faceted interim roles providing project management on wide range of services.  These solutions have included: - analytical solutions, business change solutions. Installation and rollouts of Microsoft XP and Office 2003, PDAs, GIS system and the delivery of required CRM, Billing and infrastructure.  A multi customer facing role carryout workshops, change management and reporting at board level.

·         Installation of Payroll {Sage & Oracle}, Desktop roll outs

·         Installation of SAP for manufacturing concerns in logistics, the motor trade and FMCG production.

·         BPR for manufacturing and local government.

·         Billing, mediation and CRM for small businesses

·         Relocation of several offices for local government and commerce.

·         Coaching project managers in Prince2.  Commencing and establishing a project office.

·         Providing consultancy and feasibility resources for Local Government and the NHS.

·         Assisting a company amalgamation with legacy systems and TUPE.

·         Audit process on project delivery in IT and NHS installation.

·         Contract negotiations and ITT

·         Attending and updating various self-development training needs in Microsoft and CCNA with other technical qualifications including tutoring for ECDL.

·         Technical - MS Project, MS Office, Visio, PowerPoint, Project planning. CRM, Sage, Relocation.

Virtual Art Gallery – Programme Manager. April 2002 –June 03. Based in Germany

The objective, to establish a series of integrated web sites for the transaction of ECommerce sales of art, antiques and collectables around the world using the Internet on the international market.

A customer-facing role reporting to the Board to evaluate, plan and deliver all the integrated projects.  Responsible for the design, construction, delivery and operation of the infrastructure, software and operational systems from billing to the web portal to meet the different requirements of the markets around the world.

• Definer of strategy with budget authority
• Led the strategic development team to select, develop and deliver the tested operating system via the development model from PID to handover that was fit for purpose.
• Liase with stakeholders, manage third party suppliers and risk, issues, budget and change.
• Reporting to Board level, third party negotiation and governance with gateway revues.
• Developed and implemented Key Performance Indicators with matrix teams.
• Established and lead the project office and team to the successful delivery by use of workshops.
• Developed and implemented Service Level agreements with all 3^rd Party Suppliers.
• Designed and developed the logistics and warehousing systems.
• Responsible for accountancy and budget issues and control.

·         Technical requirements: Prince2 and toolsets, Single Operating Environment (SOE), Coldfusion, RDBMS, Sage, Billing, SQL, Cognos, IE, Availability management, Intranet TCP/IP Network Topology/ICH Platform Architecture/IDC Infrastructure/ Microsoft Office/MS Word/MS Access/MS Excel/MS Project 2000/PowerPoint. HR and payroll, Niku/ARMP Accreditation/Clarify Firewalls, Doors, Visio. Disaster recovery and security, ITIL, and risk management. Relocation. Project planning.

[snip] - Project Manager June 2001 - April 2002.

An independent security company dealing with major national retail, sporting, rail and commercial organisations.

[snip] - Consultancy June 2001 to June 02.

Assisting this highly reputable voluntary organisation develop small businesses. This multi customer facing role liasing with many sizes of business.  Mentoring many SME & SEO’s in various markets B2B, A niche market magazine publishing, mobile telephone, relocation of many companies to suitable premises from new build to renovation. Marketing and strategy (Security), Transport & Logistics, disaster recovery, video production, strategic analysis, cost benefit analysis including accounts, costing and planning.

[snip] Germany, Launch Testing Programme Manager.  Sept.00 - May 2001. Based in Germany.

A new European launch for a digital Tetra UMTS, GPRS, SMS VOIP mobile communications system that had slipped by nearly two years, with poor moral.  Using Motorola equipment throughout but connected to the UK Nokia system.  Working in France, Germany, Belgium and Iberia to deliver a wide range of integrated projects that would allow delivery from the infrastructure to billing to handset delivery.

• Led the launch team after reorganisation to achieve the required objectives by motivation and leadership linked to best practice.
• Initiated a programme of achievement and purpose that gave clear objectives to the team of 400 staff.
• Established SLAs and KPIs for both suppliers and customers.
• Established the programme office using MS Project designed the revised plan that was delivered in time and budget. Experience of running/facilitating workshops
• Control of the budget process was maintained throughout.
• Understanding of VOIP technologies and their protocols and methodologies.
• Reporting with gateway revues to the Gesellschaft-Direktor in a customer-facing role to manage the risk and complexity.
• Install back office systems and MIS, Business change and continuity and security.
• Design, lead and implement user acceptance for end to end testing UAT, PAT and CAT
• Liaison with stakeholders, manage third party suppliers and risk, issues, budget and change.
• Design and build sites for the network to meet tight deadlines and criteria. Commissioning & integration of handsets and infrastructure.
• Provided and carried the testing processes for Geneva billing and mediation and the operating systems
• Managing a virtual team in taking deliverables from the diverse programmes from the billing, CRM, & MNP
• Successfully migrated the call centre to meet revised standards.
• Compliance with German, European and UK data protection, COSHH, H&S, and Telecom laws for CRM, billing and mediation
• Technical: LoadRunner, Tetra Radio, UMTS, SMS, GPRS, MS Project, VPN, IP, VOIP, LAN & WAN infrastructure. Availability management, Billing & mediation, Oracle, Geneva. Primavera, Lotus notes, Documentum, Business Objects (BusObj), CRM {Siebel}, Prince2, toolsets, Genesys, Data warehouse & mining tools. Niku, Disaster recovery and risk management. Project planning.

[snip] - Project Manager. - April 00 – Sept. 00.

A well-known GSM operator in the UK based in London, undergoing a major office relocation and organisational restructure.  Tasks ranged from relocating servers to installing Document Management Systems, SAP and HR software transfers including training including Voice and Data.  Back office and middle ware integrated projects.

·         Achieved delivery of many slipped projects for IT and Business Infrastructure.

• Lead the initial PM team for the installation of SAP across the whole business
• Organised a diverse team of matrix teams according to the demands.
• Liaison between stakeholders, manage third party suppliers and risk, issues, budget and change
• Liasing with internal and external stakeholders, suppliers and users to achieve optimum results.
• Cost centre facilities management within the selected development model.
• Firewall technologies installation and a good understanding of VPN's VLANS
• Business Process Re-engineering was established in the programme office.
• Relocation of 2000 into new offices with new rollouts to 3000 of software.
• Business changes and relocation with technical requirements.
• Testing of all rollouts and new software installations for conflicts and suitability.
• Control of the budget process was maintained throughout.
• Technical: Documentum, LoadRunner, MS Project, Prince, Primavera, HR & payroll systems, Data Mining tools, MS Office, Novell, MS Servers, Project planning, Cognos, Architecture, IP, LAN, WAN infrastructure, Server rooms, Windows NT, HR Payroll, accountancy with financial control, disaster recovery and risk management.

Academic                    B Tech Management,    Diploma of Management Studies. A Levels.  O Levels.

Leisure                                   Equestrian, Music and Reading