PROFILE 

A highly technical, diligent, adaptable and resourceful IT Professional with a wealth of expertise ranging from the design of databases, websites and networks to providing desktop and server installation and support. 

Extensive experience of the delivery of complex IT and Network projects, including the design, development, implementation and installation of complex solutions and the integration and migration of a variety of systems. I have excellent leadership skills, with a proven ability to motivate teams and introduce reliability initiatives to drive efficiency, ensuring all projects are completed within time and budgetary constraints.  

I can liaise effectively with clients to ensure highest levels of customer service are provided and expectations consistently met. I also have a dynamic self-starter approach and an application of skills that is both technically inventive and adaptable. 

Seeking a permanent role that will prove to be both a professional and personal challenge. 

TECHNICAL SKILLS & KNOWLEDGE SUMMARY 

·        Windows NT, 2000 Professional and Server editions, 2003 server and Exchange 2003 and Windows 95/98/ME/2000/XP Desktops

·        Visual Basic for Applications, Active Directory, SQL, HTML, FrontPage and DreamWeaver

·        MS-Office (Access, Word and Excel), Outlook, Adobe Acrobat, Windows and Internet Explorer

·        LAN, WAN, VPN, WEP, ISP, PPTP and Cabling / Switches / Hubs / Routers (Draytek) 

MAJOR ACHIEVEMENTS 

·        Undertook the development and construction of a multifaceted Building Assets database to record and store information for a Local Authority client, which included Occupation Details and Building Use; Building Condition Survey Results; Car Parks and Footways; Condition Photos and Reports; Costing of Repairs; Building Survey Results for Legislative Compliance; Latest Building Layout Plans and Maps and Historical Maintenance Records and Surveys. The project was highly successful and the final database package presented to the client was well received and exceeded their original requirements and expectations at a cost of only 70% of budget. 

·        Successfully created a contract management database system that would enable both office based and remote users to access and manage site logging and reflect the costs in the contract agreements or at specified periods and allow users to also access detailed customer records such as cabling layouts and plans. The database was designed and built within budget and timescales

·        Upgraded the infrastructure between 3 sites, encompassing 3 server upgrades from Windows 2000 Professional to 2003 Small Business Server and installing and configuring wireless networking and a VPN system. Active Directory was used with the new servers and data was migrated from the existing system with the users’ Outlook personal folders then being imported into MS-Exchange. The domain security policy was updated and the wireless networking was secured using WEP (Wireless Encryption Protocol), reducing access by unauthorised persons. Project was highly successful and delivered on time. 

CAREER HISTORY 

Aug 1997 to Date

Self-employed/Owner: [snip] Computer Consultants  

·        Established own business providing a complete IT service including troubleshooting, repairing and building workstations, servers and networks

·        Responsible for all aspects of the design and delivery of clients’ IT solutions

·        Develop and implement multiple IT systems improvement programmes

·        Provide project management, design websites, develop database systems and create IT strategies for clients

·        Develop technical strategies and complex infrastructure programmes

·        Ensure the technical design, build and integrity of all customer solutions 

May 1999 to May 2001

Session Lecturer in Information Technology: [snip] Technology College  

·        Appointed to produce and present training courses for BTEC National Diploma and City and Guilds

·        Responsible for developing and producing course material and teaching classes 

Aug 1996 to Aug 1997

Field Service Engineer/Senior Service Engineer: [snip]

·        Appointed initially as a Field Service Engineer, quickly promoted to Senior Engineer

·        Responsible for the repair, service and installation of workstations, servers and complete networks (including cabling, switches / hubs and peripherals)

·        Oversaw the daily operations and activities of the workshop staff and resources

·        Developed effective working relationships with new and existing customer accounts

·        Ensured the delivery of effective customer service and support 

ACADEMIC & PROFESSIONAL QUALIFICATIONS 

·        A+ Certification (currently studying) to be followed by N+, CCNA and CCNP qualifications

·        Microsoft - 803 Server Administration Course (Completed Successfully)

·        City & Guilds - 224 Electronic Servicing and Repair (Distinction and Credit in all units)

·        City & Guilds - 765 Radio Amateur Examination (Pass in all units) 

PERSONAL INFORMATION 

·        Date of Birth - 26^th October 1972

·        Full clean UK Driving Licence

·        Interests - motor racing, reading (science fiction, fantasy), DIY, car maintenance

·        Outstanding references available upon request