DMS, B-Tech MBA. PMI, Prince. MIOD

Profile 

An experienced programme manager professional with both UK and International experience. Accredited to national standards of project and management.  Peer assessment has shown to be good communicator with over many years experience in business and commercial, marketing with technical skills, IT, Software development, and all types of network delivery.  Popular with staff, regarded by peers, referees and superiors as confident, motivated and committed to achieving the desired results, profitability and growth through reliability, flexibility and exceeding customer expectations.  Capable of ensuring that projects are correctly resourced to meet business requirements and strategy.  A good delegator of tasks and authority but able to manage his own tasks with others in the team.  An acknowledged self-starter with an entrepreneurial style, good communication and organisational skills that ensures that the team members understand their roles and responsibility.  Having successfully managed and delivered on schedule several “client management” projects from PID to “lessons learnt” in small and large teams with direct reports and matrix management.

Current Employment 

[snip] – 3G - Launch Programme Manager –  September 06 to date

            Responsible for the technical and marketing, from conception to delivery of the 3G proposition for the third network to launch in Bulgaria.

• Organising the PMO to roll out of all content and network to maximise ARPU and minimise churn.
• Development of the marketing plan to meet licence, business case and shareholder expectation.
• Implement back office systems to meet the licence requirements with content, gaming, IPTV and IMS.
• Preparation of appropriate IT systems.
• Preparation of the business case to delivery. 
• Mediation, billing and customer care development needs were met. 
• The understanding of radio networks and planning for delivery. 
• This required client facing skills for a highly visible role.
• Product selection, marketing and product definition were included. 

The provision of guidance on system capacity, fall-back, security, cabling and fleet mapping. LAN/WAN, IP, VoIP, IMS, GGSN, MMSC, SMSC, SNMP. Provisioning. Network planning {Nokia}, Mediation, {Ericson}.  HLR {Huawei & Nokia}. BPR.  IN.  IM {Instant Messaging}.  Siebel, SAP, Titan, Tertio, Huawei, Nokia, Trojan, Dilithium, Comarch, Geneva, Pulsar, Sony, Universal and Comverse. 

[snip] UK – Project Manager August 06 – September 06.

            [snip] Live – To resolve the delivery, design and capabilities for the following:- SMS - MMS - Gaming - Video - Streaming - WAP – Web Portal, Pre-pay – Post pay - Web - News - Sport - Weather - Horoscopes – Gambling. Technical liaison with third party and internal suppliers.  Internal and external customers. Sony and Universal. 

[snip] Group – Programme Manager. January 05 to August 06. International – EMEA and Pacific rim.

To ensure that all projects were correctly planned and resourced, to meet the company’s needs. To instigate WLAN roaming, SIM Authentication, VOIP, Reverse Proxy and other concepts across the international OPCOs, Wisps and aggregators around the world for VLANs and the customer.  A Highly technical project with liaison across international borders to design, develop and deliver the solution including mediation and SIM authentication, reverse proxy, radius. Deliver international mediation and required billing.

·         Install international mediation and IT front and back-office systems

·         Investigate and deliver Wimax, IMS and Voip

·         To resolve inter country operational country issues.

·         Resolve third party mediation practices and third party vendor control with contact negotiations.

·         Vendor Selection for SIM authentication to supply and install. Contract negotiation.

·         Installation of Linux servers in international hosting areas, resolution of international data protection and telecom regulations and laws. {Sarbanes-Oxley}

·         Provision and revue of project plans providing leadership and guidance to meet milestones.

·         Project budgets, records and control in line with corporate governance.

·         Project revues, risk analysis and management, dependencies, definition and documentation.

·         Reporting to the senior management on progress, budget and management.

·         Extensive international travel with international virtual matrix teams.

·         Completion of an RFQ, RFI and RFP process. Contract negotiation with SLA and SCM involvement.

·         Working with D2 in Germany on possible MVNO projects.

Technical – Tatara, Linux, MS Office, MS Project, MI, Visio, PowerPoint, Oracle, SDLC (software development life cycle).

[snip] UK – Project Manager. February 04 to December 04

Initially to resolve a 3G core network project with OSS and core network strategy with the necessary governance from PID to final delivery.  Then to implement the CRM to review, plan and deliver upgrades, enhancements and core functionality to the strategic CRM solution including billing, Clarify Insight and Common Clarify, eCRM, Mediation, SUI and core management systems for the benefit of call centre management, retail and marketing. Work extensively with of ClearSales, ClearSupport and Oracle, Billing,  Mobile (GSM &GPRS), WAP & Web, SMS, Prepaid, Post-paid, Internet provisioning, billing, CRM, PIM (Personalization Information Management), testing and integration, J2EE, Websphere, Unix (AIX, Linux), Oracle

·         Definer of strategy + Vendor and Third party selection and management. Contract negotiation.

·         Installation of Citrix servers.

·         Review, installation, rollout of Clarify CRM, to the estate of call centres, retail with associated infrastructure, architecture and software development.

·         Delivery of an S U I for single log-on, for reduced multi key activity and better customer management.

·         Installation of CPN for upgrade of the network.

·         Improvement of LAN to meet upgraded needs in capacity.

·         Provision and revue of project plans providing leadership and guidance to meet milestones.

·         Project budgets, records and control in line with corporate governance.

·         Project revues, risk analysis and management, dependencies, definition and documentation.

·         Reporting to the senior management on progress, budget and management.

Technical – Agent, MS Office, MS Project, MI, Tuxedo, 3G, Clarify, ClearSales, ClearSupport, CRM, Remedy, Spice, Citrix, Avaya, Davox, Barracuda, Tornado, Visio, PowerPoint, Remedy, SQL, Oracle, Availability management, Intranet, Websphere and Web based tools.

[snip] - Programme Manger.  July 03 to Feb 04

Delivering various multi faceted interim roles providing project management on wide range of services.  These solutions have included: - analytical solutions, business change solutions. Installation and rollouts of Microsoft XP and Office 2003, PDAs, GIS system and the delivery of required CRM, Billing and infrastructure.  A multi customer facing role carryout workshops, change management and reporting at board level.

·         Installation of Payroll {Sage & Oracle}, Desktop roll outs

·         Installation of SAP for manufacturing concerns in logistics, the motor trade and FMCG production.

·         BPR for manufacturing and local government.

·         Billing, mediation and CRM for small businesses

·         Relocation of several offices for local government and commerce.

·         Coaching project managers in Prince2.  Commencing and establishing a project office.

·         Providing consultancy and feasibility resources for Local Government and the [snip].

·         Assisting a company amalgamation with legacy systems and TUPE.

·         Audit process on project delivery in IT and [snip] installation.

·         Contract negotiations and ITT

·         Attending and updating various self-development training needs in Microsoft and CCNA with other technical qualifications including tutoring for ECDL.

·         Technical - MS Project, MS Office, Visio, PowerPoint, Project planning. CRM, Sage, Relocation.

[snip] – Programme Manager. April 2002 –June 03. Based in Germany

The objective, to establish a series of integrated web sites for the transaction of ECommerce sales of art, antiques and collectables around the world using the Internet on the international market.

A customer-facing role reporting to the Board to evaluate, plan and deliver all the integrated projects.  Responsible for the design, construction, delivery and operation of the infrastructure, software and operational systems from billing to the web portal to meet the different requirements of the markets around the world.

• Definer of strategy with budget authority
• Led the strategic development team to select, develop and deliver the tested operating system via the development model from PID to handover that was fit for purpose.
• Liase with stakeholders, manage third party suppliers and risk, issues, budget and change.
• Reporting to Board level, third party negotiation and governance with gateway revues.
• Developed and implemented Key Performance Indicators with matrix teams.
• Established and lead the project office and team to the successful delivery by use of workshops.
• Developed and implemented Service Level agreements with all 3^rd Party Suppliers.
• Designed and developed the logistics and warehousing systems.
• Responsible for accountancy and budget issues and control

Technical requirements: Prince2 and toolsets, Single Operating Environment (SOE), Coldfusion, RDBMS, Sage, Billing, SQL, Cognos, IE, Availability management, Intranet TCP/IP Network Topology/ICH Platform Architecture/IDC Infrastructure/ Microsoft Office/MS Word/MS Access/MS Excel/MS Project 2000/PowerPoint. HR and payroll, Niku/ARMP Accreditation/Clarify Firewalls, Doors, Visio. Disaster recovery and security, ITIL, and risk management. Relocation. Project planning.

[snip] - Project Manager June 2001 - April 2002.

An independent security company dealing with major national retail, sporting, rail and commercial organisations.

[snip] - Consultancy June 2001 to June 02.

Assisting this highly reputable voluntary organisation develop small businesses. This multi customer facing role liasing with many sizes of business.  Mentoring many SME & SEO’s in various markets B2B, A niche market magazine publishing, mobile telephone, relocation of many companies to suitable premises from new build to renovation. Marketing and strategy (Security), Transport & Logistics, disaster recovery, video production, strategic analysis, cost benefit analysis including accounts, costing and planning.

[snip], Launch Testing Programme Manager.  Sept.00 - May 2001. Based in Germany.

A new European launch for a digital Tetra UMTS, GPRS, SMS VOIP mobile communications system that had slipped by nearly two years, with poor moral.  Using Motorola equipment throughout but connected to the UK Nokia system.  Working in France, Germany, Belgium and Iberia to deliver a wide range of integrated projects that would allow delivery from the infrastructure to billing to handset delivery.

• Led the launch team after reorganisation to achieve the required objectives by motivation and leadership linked to best practice.
• Initiated a programme of achievement and purpose that gave clear objectives to the team of 400 staff.
• Established SLAs and KPIs for both suppliers and customers.
• Established the programme office using MS Project designed the revised plan that was delivered in time and budget. Experience of running/facilitating workshops
• Control of the budget process was maintained throughout.
• Understanding of VOIP technologies and their protocols and methodologies.
• Reporting with gateway revues to the Gesellschaft-Direktor in a customer-facing role to manage the risk and complexity.
• Install back office systems and MIS, Business change and continuity and security.
• Design, lead and implement user acceptance for end to end testing UAT, PAT and CAT
• Liaison with stakeholders, manage third party suppliers and risk, issues, budget and change.
• Design and build sites for the network to meet tight deadlines and criteria. Commissioning & integration of handsets and infrastructure.
• Provided and carried the testing processes for Geneva billing and mediation and the operating systems
• Managing a virtual team in taking deliverables from the diverse programmes from the billing, CRM, & MNP
• Successfully migrated the call centre to meet revised standards.
• Compliance with German, European and UK data protection, COSHH, H&S, and Telecom laws for CRM, billing and mediation
• Technical: LoadRunner, Tetra Radio, UMTS, SMS, GPRS, MS Project, VPN, IP, VOIP, LAN & WAN infrastructure. Availability management, Billing & mediation, Oracle, Geneva. Primavera, Lotus notes, Documentum, Business Objects (BusObj), CRM {Siebel}, Prince2, toolsets, Genesys, Data warehouse & mining tools. Niku, Disaster recovery and risk management. Project planning.

[snip] - Project Manager. - April 00 – Sept. 00.

A well-known GSM operator in the UK based in London, undergoing a major office relocation and organisational restructure.  Tasks ranged from relocating servers to installing Document Management Systems, SAP and HR software transfers including training including Voice and Data.  Back office and middle ware integrated projects.

• Achieved delivery of many slipped projects for IT and Business Infrastructure.

• Lead the initial PM team for the installation of SAP across the whole business
• Organised a diverse team of matrix teams according to the demands.
• Liaison between stakeholders, manage third party suppliers and risk, issues, budget and change
• Liasing with internal and external stakeholders, suppliers and users to achieve optimum results.
• Cost centre facilities management within the selected development model.
• Firewall technologies installation and a good understanding of VPN's VLANS
• Business Process Re-engineering was established in the programme office.
• Relocation of 2000 into new offices with new rollouts to 3000 of software.
• Business changes and relocation with technical requirements.
• Testing of all rollouts and new software installations for conflicts and suitability.
• Control of the budget process was maintained throughout.
• Technical: Documentum, LoadRunner, MS Project, Prince, Primavera, HR & payroll systems, Data Mining tools, MS Office, Novell, MS Servers, Project planning, Cognos, Architecture, IP, LAN, WAN infrastructure, Server rooms, Windows NT, HR Payroll, accountancy with financial control, disaster recovery and risk management.

[snip] – Racal Connect & London Underground – Project Management.  April 1999 - April 2000

                                    This public/private finance initiative to update the communications of the underground included the negotiations of the contract, the delivery of the service, installation and maintenance of the new and existing equipment in copper, fibre-optic, radio and CCTV.  Using the Tetra UMTS system it involved many aspects of TUPE as staff and responsibilities were transferred on a single night of the multi million contract.  The customer negotiations had slipped by many months leaving a poorly motivated team to deliver. The multi customer-facing role with involvement of all the different underground lines and differing divisions.  To deliver Oracle financials and Documentum and management information systems {MIS} £2m.

·         Leading the team that interfaced with LUL to report, negotiate and co-operate in delivering the contract.

·         Dealing with all legal requirements for possession, COSHH, H& S.

·         Reporting to the stakeholders and customers to manage the risk by efficient reporting tools.

·         Re-engineering business processes to meet the needs of the client to ensure a profitable efficient service.

·         Working to ISO standards within the project office system.

·         Reporting via all gateway and tactical revues to the project board.

·         Devise and install all MIS, back office and call centre procedures for the efficient operation to support the customer’s requirements. User acceptance for end to end testing UAT, PAT and CAT

·         Business continuity and Security issues with Business change.

·         Control of the budget process was maintained throughout.

·         Scripting and testing of Clarify, Business Objects, Oracle and other systems.

·         Relocation of the offices and the IT infrastructure.

·         Extensive use and experience of running/facilitating workshops

·         Oracle Financials system was installed within the constraints specified.

·         Technical: Primavera, Clarify, Prince2, Tetra Radio, MS Office, MS Project, Business Objects, Architecture, Oracle, LAN, WAN. VPN, VOIP, Oracle, CRM, Converso, ACD, Disaster recovery. Doors, Risk management, Availability management. LAN & WAN. Server Rooms. Decision tree.

[snip] Portsmouth Trust, Project Management February 1999 - March 1999.

[snip] Communications. Call Centre. Project Manager May 1998 - February 1999.

Bristol [snip] Project Management.  Summer/Autumn 1998.

Project Manager Microsoft 1995 development for Microsoft Office.

Technical Platforms    UNIX, Unisys, IBM, AS400. LAN & WAN.

1993 - 1994                   B Tech Management (MBA).

1977 - 1992                   Director of a training and finance organisation.

1973 – 1977                  Retail Manager with John Menzies Superstores.

Professional Bodies:  Institute of Project Management      Institute of Directors. Institute of Management.

Academic                    B Tech Management, M B A     Diploma of Management Studies. A Levels.  O Levels.

Languages                  English, {German and French}

Charity                        Currently an advisor for “The [snip]”

Training Courses        2007     Attendee GSMA Barcelona

2006     IMS

2003     Microsoft Certification, Project Risk Management, ECDL.

2002     Advanced Project Management, First Aid, MS Office 2000

2001     Inst of Director’s Management Course

2000     Project Managers Institute

1999     Prince2 Certified, PowerPoint, Sage

                                    1999     Business Objects

                                    Previously: Business Consultancy and Army Leadership Courses

Leisure                                   Gardening, Equestrian, Sport, Music and Reading

Previously Chairman of Junior Chamber of Commerce, Roundtable and other similar voluntary organisations.