General Profile

Xxx is an accomplished senior management professional in both the Public and Private sectors, with a proven track record in the development, management and leadership of multi disciplined IT teams.

Xxx has strong interpersonal skills, specialising in strategy and change-management. He has experience in many areas of IT, including mainframe operations, software development, infrastructure and business management. He is skilled at providing a bridge between senior management at board level and IT, able to advise on true IT costs and services from a business rather than just a technical viewpoint. Xxx joined the Chartered Management Institute in 1978 and is now a Fellow of the Institute.   

Skill profiles 

Interim IT Director 

XXXXe  July 2005 – October 2006

In July 2005 Xxx was asked to join the XXXX as Deputy ICT Director to identify and enable any changes that were required to the Departmental structure, and technology strategy. The 90 strong ICT team with a £9m annual budget was organised on a technological rather than Service concept. Xxx was the Project Manager for the restructure and was involved at all stages from the production of a project package including financial and HR issues, to the Departmental and Group role standards document. Part of this role was to provide mentoring advice and guidance for the new Middle Managers, and to help the new Senior Managers settle into their roles.

Xxx also created the newly structured budget, produced the Diversity; and Health and Safety plans.  He was involved with senior management throughout the organisation as a representative of the ICT department, deputising for the ICT Director as required. 

 In July 2006 Xxx ceased the role of Deputy ICT Director and became a Special Projects Consultant, establishing the new role of Office Manager, setting up the Office Management team and process re-engineering many of the tasks undertaken by the Group. He also established the new role of ICT Account Manager, managing the expectations of what the role could deliver to both Departmental Customers and those within the Department. Additionally he was given responsibility to develop the Service Continuity Plan for ICT with the business. 

XXXX maintain and develop in-house a county wide Microwave Network carrying data and VOIP. Multiple UNIX and MS Server 2000 and 2003 environments. Microsoft products and Oracle; and provide mission critical services on a 24 x 7 basis to over 40 sites.   

Facilitator.

Since 1980 Xxx has been providing training in interpersonal skills at senior level within Commercial and other sectors, and is a trained facilitator and negotiator.  The successful creation of the national and regional IT teams within a large International Law firm (XXXX), demonstrates his diplomacy, tenacity, motivational and organisational skills. Xxx is highly proficient at understanding issues from both a technical and business stand point, allowing him to bridge the communication gap that frequently exists between IT and the business. 

Information Security.

As XXXX’ IT Security Officer Xxx was the chief architect of the Business Continuity Plan, combining the IT Disaster Recovery requirements with the operational requirements of the Business. He was responsible for service delivery, incident escalation and problem resolution in the following security areas:-firewalls, IP/VPN, Business Continuity, and BS7799.

Xxx is ISO 15000 (ITIL) trained.

As a qualified, BSI trained Lead Auditor and Implementer for the security standard BS7799, he initiated and led the security team currently adopting the standard within XXXX.  

Previous roles 

Director of IT Infrastructure –XXXX (2000-2005)

Xxx was a key player in the re-structuring of a department which encompassed the creation of the first national IT budget, a departmental structure across eight UK offices, the selection of staff, and the introduction of national controls and procedures.

Xxx was responsible for the policy development, product and supplier selection, contract and commercial negotiation for Data, Voice, Office Systems and IT Security within XXXX.

He was responsible for service delivery, incident escalation and problem resolution in the following areas:-

         Data –global data networks, local area networks, including network provision and hardware. 

         Voice – the selection and implementation of fixed, mobile and Call Centre technologies, both hardware and network.

         Office Systems - those technologies which in the last decade have gained an increased IT element e.g. printers, copiers, faxes, scanners, access control systems, video conferencing, digital dictation.

Formerly managed by the Facilities teams across the offices, Xxx managed the transition to IT of the policy, selection and supplier relationships for telephony and copier/fax/scanning technology, from the legacy technology with a range of suppliers, to one framework introducing new contracts and terms.

In order to deliver the above Xxx managed a virtual team based across the UK.  

Regional IT Director (East of England) - XXXX (1989- 2000)

Xxx joined XXXX in 1989 as the IT manager for the local law firm XXXX and XXXX in Norwich. The firm expanded to have additional offices in Ipswich and Cambridge, and in 2000 became an integral part of XXXX. Xxx was responsible for all IT services, staff, hardware and software; additionally he had responsibility for the XXXX Wide Area Network. The firm grew to 450 staff across 3 locations, and Xxx managed the transition from 30 UNIX terminals and typewriters in 1989, to a networked infrastructure with a PC on every desk, all users having Microsoft office on the desktop, fully integrated with document management.

Software Manager - XXXX (1986-1989)

XXXX was the main competition to XXXX in the local market and Xxx joined to setup a specialist team responsible for software product development and the commercial preparation of new technologies. 

Managing Director - XXXX (1980-1986)

Xxx setup the business with two fellow directors to service the professional sector of businesses in East Anglia. The firm supplied Word Processing bureau services; and specialist PC and UNIX systems. Additionally packaged accounting systems were developed for the emerging PC market. 

 Mainframe Operations Manager - XXXX (1976– 1980)

Xxx joined XXXX in Norwich in 1976 and ran a team of 45 operating a 24x7 service. Xxx established the team to implement accounting systems packages, which included training the clients as well as the day to day running of the team.  

Product Specialist - XXXX (1972-1976)

XXXX were a specialist Key to Disc manufacturer. The role was ‘last man in’, and included running administrator training courses. 

Trainee/Systems Analyst -XXXX (1969-1972)

Having left Bradford University where he studied Electronics, Xxx joined Philips Industries as a management trainee.  

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