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Personal Profile

A quality and result focused honours Business IT graduate with commercial and technical background, now specifically wish to work as a DBA/Web Developer/Report Developer.  I am an enthusiastic and imaginative individual with highly developed communication skills fine-tuned by the need to deal effectively with people at all levels.  Keen to learn new skills and gain trouble-shooting experience in high tech environment.

 

Software Skills

Windows 2000/2003 Server, CCNA Networking, Windows 98/NT/2000/XP, MS Word, Access, Excel, Outlook, PowerPoint and IE, Dreamweaver MX 2004, Fireworks MX 2004, Flash MX 2004, Freehand MX, Director 8, Lingo, ActionScript, Photo Shop 7, MS SQL Server 2000, Cross Query, Pivot Report, Crystal Report, LawSoft, CICS, SSADM Professional, Design and Developing Database, EPPS, DTS, BSmart, Oracle, Retriever, MS Project Manager 2000, Basic knowledge of HTML, SQL, ASP.Net, IIS, Web Optimisation, Web Matrix, PhpWCMS, UML and Visual Basic.

 

Professional Training

09/05 to date

Website Development in ASP.NET (City & Guild) Level 3

North Trafford College, Trafford, Manchester.

09/04 - 06/05

OCR L4 Certified IT Support Professional (MCSA)

Manchester College of Arts and Technology, Manchester, England.

09/03 - 04/04

OCR L3 Certificate for ICT System Support

City College Manchester

 

Relevant Work Experience

10/04 - 05/05

Customer Credit Advisor – Centrica plc (British Gas)

Worked as part of the End-to-End process team.  To interrogate and investigate electricity pre-payment accounts, using in house database systems. Update accounts correctly in accordance with information obtained from other systems used for example DTS, BSmart, Oracle and Retriever.  Adhering at all times to the data protection act, accuracy, security, debt and disconnection. 

11/03 - 05/04

IT Administrator – Antony Hodari & Co. Solicitors

My brief was to provide IT support and developed company website (antonyhodari.co.uk) using Macromedia MX 2004 deploying ASP technology and SQL Enterprise to connect the site with the SQL database. Co-ordinated IL4u (Injury Lawyers 4u) calls in terms of dealing with clients and in-house callers and vetting solicitors. Adhered company IT Security and produced weekly business reports using Crystal Report. 

Work Experience

04/05 -to date

Benefit Assessment Officer – Trafford Metropolitan Borough Council

I am working as part of the Revenue & Benefits team.  My brief is to interrogate and assess housing and council tax benefits applications using in house Mainframe and DIPS systems.  Adhering at all time with housing and council tax regulations and applying these regulations to process housing and council tax benefits. Also dealing with claimants and answering telephone enquiries.         

06/04 - 10/04

I decided to do some travelling around England and Wales

11/02 - 11/03

Customer Service Advisor – JD Williams & Company Limited

Worked as a Customer Service Advisor for J D Williams for a year.  Gained lot of customer service and sales experience and learned how to deal with customers effectively and efficiently.  Providing customers service, answering customer queries and meeting sales target were the main duties.

06/01 - 08/01

Web Developer – www.vibrantsynergy.com

My brief was to design and implement a simple website for a small IT organisation using Flash, Dreamweaver and Fireworks.

09/00 - 05/01

Web Developer – www.whonet.co.uk

I was involved in the research and design team and created an engineering Search Engine website for the A & N Consulting, which is an IT consultancy firm.  We used CGI and Dreamweaver Ultra Dev to achieve the project.

 

Education

09/99 - 06/02

BSc (Hons) in Business Information Technology (2.i)   

University of Salford, Greater Manchester, England

09/98 - 06/99

Access in Business Studies with IT (Pass)                                 

North Trafford College, Manchester, England

Other Activities

Student Representative: When I was doing my degree I was selected as a student representative.  Being a student representative I improved my listening and leadership skills and helped various students with their issues and concerns.

Consultant: In my degree project work, I was working as a consultant in a web development project of ASP Architecture, providing technical advice and suggestions. 

Personal Qualities

§         Adaptable and willing to learn new skills

§         Comfortable working as part of a team and able to work patiently under pressure

§         Communicate effectively at all levels

§         Gather important information and analyse them to identify key facts

§         Identify and understand customers’ needs and able to provide effective services

§         Manage projects and able to prioritise and organise work effectively to meet deadlines

Personal Details

Nationality:

British

Flexibility:

Willing to relocate and enjoy travelling.

Interests:

My interest in Music varies between classical to popular modern.  I enjoy theatre, TV, sport and participating activities such as swimming, badminton and cycling.

Language:

Speaking and writing proficiency in Bengali with Bijoy2000 word processing skills

Licence:

Full clean UK driving licence.

Member:

British Computer Society (Grade: Graduate)

References are available on request.

 
 
 
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