Member Profile - IT Consultants Direct Ltd

The following profile is a member of IT Consultants Direct "ITCD".
http://www.it-consultants-direct.co.uk/

This candidate can be contacted via the following link:
mailto:candidates@itcd-group.co.uk?Subject=QA11982S

The ITCD candidate database can be searched at:
http://www.it-consultants-direct.co.uk/search.html

Please note that you will need to register with us before direct contact with any candidate can be arranged. This is to protect both the candidate's privacy and yours. Registration is free and without obligation. We are registered under the data protection act and the data we hold is for our own internal use only, we do not share this data with anyone outside of ITCD unless required to do so by law.

CURRICULUM VITAE

Personal Profile

I am a hardworking, self-motivated and confident individual with the ability to organise and prioritise my workloads effectively. I am also a quick learner, punctual and reliable with a friendly and cheerful disposition. I enjoy responsibility and bring commitment to whatever work I undertake. I am comfortable with meeting new people and working with them. I have a flexible approach to work and willingness to learn new skills. I also believe I can work on my own initiative or as part of a team with commitment to succeed. I believe in setting targets and working hard to achieve these targets.

PERSONAL SKILLS

Communication	Able to communicate effectively verbally & in writing to a range of staff/manager
Interpersonal	Able to get on with people from diverse backgrounds and at all levels.
Administration	Familiar with all office equipment and procedures.
Computing	Familiar with Microsoft Office packages and also Sage Line 50, and many other types of software.
Word Processing	Able to generate accurate letters, reports, and financial data.
Retail Sales	Familiar with all sales and cash transactions.
Customer Service	Dedicated to polite efficient service.
Engineering	Knowledge of PC Software & Hardware installation, configuration & networking
Typing	Speed 20 - 25 words per minute.
Driving	Holder of a current clean driving licence.
Language	Bilingual English / Bengali.

Qualifications:

Novell Networking: NetWare 6 - 2005
Microsoft Certified Professional in Windows 2000 / XP - 2003
NVQ Level 3 - A+ Hardware / Software - 2002
Microsoft Office User Specialist – 2002
GNVQ Intermediate - Business Studies – 2001
5 GCSE - 2000

EXPERIENCE

Jan 04, - current

Desktop Support

XXXX

Responsibility

Dealing with customer enquires and providing technical support.
Troubleshooting MS Windows NT4 2000 XP.
Re - imaging PC’s and Laptops using Norton Ghost.
Setting up iPAC / Palmtops to sync with Lotus Notes.
Connecting PCs to the network switch / routers.
Installing and troubleshooting network and local printers.
Installing and upgrading software. (e.g Swift, IBM Client Access).
Upgrading Anti-Virus Definitions and MS security patches.
Setting up user on Novell, Lotus Notes and Internet Proxy.
Resetting user passwords on Novell & local workstations
Providing day to day support for many sites.
Moving and replacing workstation and laptops.
Dealing with Spyware removal and protection.

Nov 03, - Jan 04

Network Support

XXXX

Responsibility

Setting up new PCs images according to LBTH standards.
Setting up Novell user accounts.
Assigning new printer devices with static IP.
Upgrading Virus Definitions on distribution servers
Upgrading Network Interface to Ethernet Adaptors (Project)

Apr 02, - Aug 02

Administration Assistant

XXXX

Responsibility

Creating Data-base’s,
Stock control using Sage Line 50

ADDITIONAL INFORMATION

Enjoy playing football, snooker and card with friends. Enjoy socializing with friends and meeting new people.