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Sept 2005 – Present [snip]
Wireless Network Infrastructure Project Manager &
Trainer
Daily Tasks
Working on a new BT converged
product due to be launched in January to the home
consumer market.
Test Voice over IP network
connections, GSM network testing.
Install Wireless test bed networks,
test all forms of wireless connectivity and systems,
using all Microsoft operating systems and technologies
test BT’s broadband networks for errors using Woosh
testing. Install Wireless routers and networks, error
checking all steps of the installation.
Desktop updates via Radia to end
users and internal desktops.
Desktop and server support
Document steps of installations
Produce user manuals on all tested
networks for home consumer and business users
3rd line support.
Work closely with the project
manager and design team, relaying faults and errors
found, suggesting and applying fixes.
Discuss with project team for
product rollout and support BT’s own installation and
computer support centres on errors, faults and
solutions.
Fault Finding and trouble shooting
on GSM Network issues, VOIP network issues (Cisco VOIP),
data network issues using cisco works.
Training first and second line
advisors within the BT Contact Centre on the new
products introduced and existing solutions.
July 2001– August 2005
[snip]
IT/ Communications & Technical
Support Manager
Daily Tasks
Queens Award for
Innovation and Technology to Sea Farers 2003
Manage 2 internal IT
support staff and 8 field based Marine Engineers.
IT Budgetary Control
(procure systems), Profit and loss responsibility.
Manage and maintain
customer networks and connectivity between remote
vessels and main offices, all routing and network
equipment was primarily Cisco.
Dell and HP Servers
using HP OpenView and Dell Openmanage.
Assist in training
and support of junior members of staff, manage
workloads, projects and timescales of projects. Staff
appraisals and mentoring of IT Staff. Involve senior/
experienced members of the team with project/ training
and mentoring.
Install and support
12 windows 2000/2003 servers
Install and support
32 windows 2000/XP desktop systems
Install and support
3 MS SQL 2000 servers (upgrade from SQL7)
Install and support
MS Exchange server 5.5/ 2000/03
Design and install
CAT5 network (cable was coax 10baseT)
Install and manage
firewall and policies for all remote sites
Maintain VPN access
for remote workers
Maintain remote
access system for 2500 dial up users
Upgrade Arcserve
backup too Veritas 8 backup exec
Maintain PBX
Fault find and
repair PC/ Server systems
Install/ maintain
PSTN and ISDN dial up modems
Arrange engineer
visits for vessels UK and worldwide
Prepare systems
inline with MOD Contracts
Satellite
Communications Airtime and Radio Traffic Suppliers
Satellite
communication installation, faultfinding and repair.
Implement new
Accounts and CRM system (Access/ Dimensions)
management; Design,
Document, Plan and install Network/ Security CCTV
systems for ships and Rigs inc. (routers, servers, pc’s
PBX and PA)
Specify and design
Email transfer package for sea going vessels to use over
inmarsat network
Maintain modem banks
for dial in vessels to collect email and internet
browsing
Ship to Shore and
shore to ship end to end routing over Inmarsat network
IT Budgetary control
Inmarsat Service
Provider
Inmarsat Internet
Service Provider
Bespoke
communications hardware and software (using satellite
technology)
Citrix Server &
terminal services
Maintain Network
integrity & install all new hardware/ software
Remote Access users
& traffic management system
Report Daily on
Uptime & Meantime between failures on all hardware
Analysis data for
traffic usage on Network and email and bill vessels from
the data.
Liaise with clients
over performance and RAS speeds on ships
Liaise with Inmarsat
over activations of satellite equipment for ships
Projects
Design and install cat5 network
Lay cables, install
patch system, and install switches, hubs into secure
server room.
Email Transfer System
Design and implement
ship to shore email transfer system for vessels
worldwide, dialing into the secure server room based in
North Shields, using satellite technology for low speed
network connections over the Inmarsat network
(international maritime satellite).
Web Server Installation
Install and
configure a dedicated server with IIS6 for web access,
FTP, security and email access to the pop server.
The website was
hosted on IIS6 along with the online billing and spare
parts online ordering system.
Crew Email System
Design and implement
an award winning crew communications system, giving
seafarers access to email, telephone and shopping
facilities whilst on voyages.
This product won the
Queens award for innovation in the maritime industry
2003.
CRM/ Accountancy system
Manage the
introduction, on going support of a new accountancy,
contact relation, and service helpdesk system.
Using Armstrong
Accountancy software and Citrix Metaframe.
MS SQL Servers
Upgrade MSSQL 7
server to MSSQL 2000 and install 2 additional MSSQL 2000
servers. Manage and maintain backup of databases, check
integrity of backup.
Website/ ERP
Project manage the
design and implementation of the new company website,
online spares catalogue and online billing system.
Thin Client Terminals
Project manage the
move from standard desktop PC’s to thin clients
utilizing the Citrix Metaframe and Chip PC thin client
terminals.
Telephone Exchange
Project manage the
installation and ongoing maintenance of the new digital
telephone systems. Integrate current system with VOIP
technology.
40 Cisco routers on
the remote vessels and 20 3200 series routers at head
office (running cisco works) for diagnostics.
Network design (sales support)
I was also involved
in projects for on board ship or oilrig network,
telephony or PA systems as sold by the company.
The company resold
Cisco routers and hubs as part of all Data and Telephony
solutions. |
