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IT Systems
Engineer & Customer Support |
Possessing
developed skills that have been gained through
establishing and managing IT projects, networks and
infrastructures from initial conception to completion.
Experience covers customer liaison, design, testing to
successful implementation within budget, scope,
timescales and process limitations. Extensive Hardware,
LAN, Software and WLAN experience. Working
cross-functionally within a customer focused, multi-site
environment, maintaining the delivery of IT services and
technology projects. Up-to-date on IT hardware and
software developments.
Areas of Expertise
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6+ Years Experience in PC & laptop assembling and
repair, troubleshooting and support.
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Excellent Verbal Communication Skills.
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Multilingual professional; languages written & spoken:
English, Italian, Spanish & basic French.
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Experienced of PC and Workstation assembling , RAID
setup, SLI setup, upgrading, configuration hi-tuning and
troubleshooting.
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Multiboot onsite setup of Linux UNIX and Windows distros,
Linux and Unix Kernel compiling, K3B, Open Office, Linux
and UNIX custom program installation.
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Experienced in LAN setup, configuration, and
troubleshooting.
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Experienced in overclocking, modding, extreme hardware
tuning and troobleshotting
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Experienced in DATA recovery.
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Knowledge in system-operations training and customer
service.
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Skilled in both hardware and software troubleshooting; printers,
PDA's, Outlook email client resolution, problem
management SMS
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Network setup within MAC and Windows environment and
files sharing.
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MAC
hardware upgrade
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Professional Experience |
2005-Present
XXXX Montreal, QC Canada
Consultant and Independent System Builder
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High performance/reliability systems
built.
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Responsible for hardware compatibility and
reliability under different environments.
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Increased stability, performance and
reliability for Desktops Workstations and Notebooks.
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Increased booting speed under Windows
environment.
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Consultant for new hardware that increased
performance up to 22% for MAC and Windows machines.
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2006 XXXX
Canada, Europe
Freelance Interpreter/PR
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Interpreter during conferences and
meetings.
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Responsible to maintain points of
communication in high and effective functionality.
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Public Relations person for Italian
corporations, professionals and Italian government
representation overseas.
2003–2005 XXXX
Miami, FL USA
IT
and Hardware Technician
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Increased hardware lifespan by detecting
usage of system’s key points.
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Responsible for PCs hardware and software
maintenance.
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Managed 25 PCs in internet access.
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Implemented new hardware and
compatibility.
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Education |
2003-present IT
Courses & Forums online
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Linux
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UNIX
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Windows
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Troubleshooting and configurations
2002
Miami Dade College Miami, FL USA
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HTML web pages builder
1995 Italian Police
Academy Palermo, Italy
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Police Officer Training
1989-1994
Polivalente Enrico de Nicola Catania,
Italy
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Accounting
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Computer Sciences
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Future courses and
qualifications
Interests |
MCSE, Linux programming, Unix
programming, drivers compiling.
MotoGP, Formula1, Italian &
French cuisine and wine, British sport cars,
Spirituality, Traveling.
** I hold a full Driving and
Motorcycle licence
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