Skills Summary

Senior IT professional experienced in the application of project planning, risk & issue management and quality assurance measures to deliver systems integration, new business services, processes and development applications to agreed strategic business requirements ensuring currency with commercial objectives. I have wide experience and skills in user requirements gathering and process mapping (greenfield situations and existing work flows) to provide business processes, financial and management information. After nearly 30 years in IT I have gained strong customer-facing skills from dealing with stakeholders, third party suppliers and senior management to identify business and technological opportunities in a variety of business sectors across UK, Europe and North America. 

Project Planning, Risk and Issue management  

2006 - [snip]/[snip] - Produced PRINCE 2 Work Packages allowing the daily operational management and revision of resource plans and individual work assignments

2005 - [snip]- Created PRINCE 2 Work Packages to manage a small technical team to implement new data communications at [snip]

2004 - [snip] - Used risk and issue analysis in line with business requirements to mitigate financial and legal exposure arising from new product development

2002 - [snip] - Delivered project tracking, management reports and PRINCE 2 Issue Log and Risk Logs to Programme Manager; reported progress against milestones to Director

2000 - [snip] - Effectively applied MS Project planning and risk management processes to successfully migrate business critical EDI messages for customers in UK, Belgium and the Netherlands onto [snip] European e-commerce gateway 

Workflows, process mapping and system integration  

2006 - [snip]/[snip] - Defined PRINCE 2 products and processes to be used to implement and test new fibre optic installations in [snip]

2005 - [snip] - Optimised work flows for Category 5 data communications installation processes (creating PRINCE 2 Work Packages) at [snip]

2004 - [snip] - Produced and used PRINCE 2 Work Packages with associated strategic parties (solicitors, independent financial advisers and mortgage brokers) to manage increases in performance by identifying procedural opportunities (revised existing work flow and documentation using Microsoft Office products) to reduce processing time by a third with an increase in profit margins. As part of office system upgrade paper records and pc spreadsheet data files were migrated onto Microsoft Access database to provide a new company database giving monthly financial and performance analyses

2002 - [snip] - Delivered project tracking, management reports and PRINCE 2 Issue Log and Risk Log; reported progress against milestones to Programme Manager. Migrated existing customer data from Siebel CRM and installation data from pc onto pc system in order to trial XML message output to equipment suppliers and product recall process as part of project

2001 - [snip] - Communicated with business, development departments and suppliers to identify management information reports, workflows for a Fraud Management System. Produced Business Development Guidelines for business managers as a template for developing new services

2000 - Consultant, [snip] - Migrated UK, Dutch and Belgian EDI order messaging onto GEIS system from IBM mainframe system     

Consultancy and Customer facing skills    

2006 - [snip]/[snip] - Resolved weekly resource problems with senior management to ensure project targets were met

2005 - [snip] - With [snip] management reviewed and revised team deliverables at King George Hospital

2004 - [snip] - Liased with associated strategic parties (solicitors, independent financial advisers and mortgage brokers) to manage risk arising from new product development

2002 - [snip] - Acted as single point of accountability for total functional impact of Order Fulfilment project, creating strong lasting relationships with various stakeholders to agree Business and Technical Requirements applying strategic design requirements

2001 - [snip] - Communicated effectively with business and development management to set expectations, producing Business Development Guidelines for developing new services

2000 - Consultant, [snip] - Scoped and proposed [snip] operational support contract for [snip] providing support roles for European EDI Gateway  

Financial responsibility

Having completed many varied projects I have acquired a comprehensive knowledge of cost management with the ability to prioritise workloads and determine appropriate resources to ensure completed work met agreed business requirements and targets. Also have clarified detailed financial information to programme and senior management.  

Project Management Tools

Extensive experience of PRINCE 2 and Microsoft Project management tools to produce and manage project plans. I am able to interpret project plans and documentation and this allied with excellent written communication skills produces clear and detailed management information reports  

WORK HISTORY 

May 2006 - November 2006 - Communications Contractor - [snip]/[snip], Chingford - [snip] merged with [snip] in July. Produced PRINCE 2 Work Packages and worked on fibre optic installation and testing for 3 [snip] at Slough. Resource managed and led 10 man desktop cable reorganisation team, resolving weekly resource problems with senior management to ensure project targets were met.   

 September 2005 – April 2006 Temporary job selling Accident policies with [snip].    

February 2005 – July 2005 – Project Manager, [snip], Romford  –

- Produced and used PRINCE 2 Work Packages in operational management in line with project plans, and with [snip] management reviewed team deliverables. Used Microsoft Excel to provide project costing information to contract manager   

November 2004- January 2005 – Communications Contractor, [snip] Limited, Chingford –

- Refurbishment of voice and data communications room equipment in 5 Jobcentres in London, Norfolk and Suffolk. Used Microsoft Excel producing data and telephone layouts for management  

October 2002 – July 2004 Project Manager, [snip], Tenterden, Kent

- Produced and used PRINCE 2 Work Packages and with associated strategic parties (solicitors, independent financial advisers and mortgage brokers) revised work flow and documentation (using Microsoft Office products) reduced processing time by a third, and increasing profit margins 

- Created management information reports using Microsoft Access for payment of commissions, analysis and rating of agents and Independent Financial Advisers and other lead suppliers 

- Supported Business Development director to define, agree financial viability and specify pricing documents to maximise ‘value add‘ sales opportunities; managed scope and mitigation of risk for new product development to reduce financial and legal exposure 

February 2001 – September 2002 Project Manger, [snip], Stevenage 

- Managed full project lifecycle for Home Equipment Fulfilment project (to deploy videostreaming equipment to customers using BT ADSL service) using Siebel CRM system, Informix application and Microsoft Access development, producing high level plans showing key deliverables and critical dependencies (resources and required management decisions)

- Conducted Product Review meetings ensuring that items raised were reported and resolved

- Created strong lasting relationships with Research & Development, Installations management , Development department technical team members and other company stakeholders to agree Business and Technical Requirements applying design review and change control processes

- Worked with Commercial Service management to develop vigorous contract agreements with subcontractors and suppliers; and to design management information reports for various managers using Siebel reporting and Microsoft Access

- Liased with Financial Director to produce monthly reports on project financial performance for senior management, including accurate forecasts of operating costs, profitability, margins and utilisation

- Delivered PRINCE 2 project tracking and management reports (Issue Log and Risk Log) and reported progress against milestones to VideoNetworks Programme Manager

- Migrated existing customer data from Siebel CRM and installation data from pc onto pc system in order to trial XML message output to equipment suppliers and product recall process as part of project  

July 2000 – January 2001, Project Manager, [snip] UK Ltd

- Responsible to Business and Application management for risk analysis for business, IT security needs, production of Invitation To Tender, Package Selection Criteria definition and the completion of Technical Review of suppliers bids for a telephone supplier’s Fraud Management System

- Using Microsoft Project, produced resource plan and financial costs for internal IT development department quote for Fraud Management System and the Business Case presentation for Billing Manager for Board meeting 

- Using Microsoft Word, produced Business Development Guidelines for all business managers as a template for resource planning, development and implementation costing for planned new services

- Attended industry working parties, analysed internal and external Business Requirements, designed and resource planned new system for entry into business-critical Carrier Pre-Selection scheme

- Analysed Retail and Resellers’ departmental Business Requirements,  designed IT system to provide provisioning of various call plans using Intelligent Network Platform  

May 1998 – June 2000, Project Manager, [snip],  - Used Microsoft Project management tool, financial and risk management processes to migrate business critical EDI messaging for UK, Belgium and Dutch customers onto enterprise EDI gateway, defining Development and Support procedures for GEIS product on IBM RS/6000 platform,  implemented change management processes, defined standard EDI documents for business and technical departments; used IBM EDI Internet service to monitor messages 

- With Brussels office resource planned and tested Enterprise EDI gateway backup/recovery procedures; planned and tested Disaster Recovery process for Logistics development team  

- Using Microsoft Project, managed Logistics department application development project, managed 3^rd party supplier’s development team to enhance IBM mainframe Pallet Tracking System with automatic reconciliation reducing processing time by half, producing management information reports

- Scoped, detailed resource and financial implications and proposed [snip] operational support contract for [snip] to provide support resources for European EDI Gateway  

March 1996 - November 1997 [snip], Lewisham, EDI Project Manager – Used Microsoft Project to define and position global EDI banking messages function. Implemented messaging  with US, Australian and European clients using Messageway on Tandem EDI platform

- Implemented change management processes, development and support procedures for [snip] Tandem platform; defined standard EDI documents

- Implemented business consultancy service on EDI integration issues for internal business units and US, Australian and European customers; attended customer meetings in Oslo and Antwerp and assisted SAP with new version of R2 banking interface

 -Responsible for quality and reliability levels for [snip]’s EDI system, reported to Cash Management Director and with US data centre, planned and tested Disaster Recovery procedures 

- Part of International Mass Payments application project team delivering new banking system to [snip] customers; included acceptance testing of new banking system features and liasing with UK and overseas customers’ application development teams   

May 1994 - March 1996 [snip], Reading, Network Project Manager EDI  roll-out to 22 leading UK insurance companies. Set up Reading office data and voice infrastructure including Novell LAN with PC/LAN data communications with London and Atlanta. With 3^rd party supplier implemented change management processes, tested backup and recovery procedures for [snip] UK EDI system and [snip] US office in Atlanta. Completed greenfield project to roll-out CUE insurance message system to UK insurance companies  implemented management information reports on cost effectiveness of each type of connection across customer base 

Jan 1994 - April 1994 [snip], Woking, Network Project Manager

Implemented New Business (Mortgages and Pensions) X.400 messaging application for IFA’s,  

Feb   1988 - March 1993 [snip], London - Network Project Manager  Implemented information service provision (Reuters, A M Best etc) to Lloyd’s building. Part of Lloyd’s Strategic Planning Group. Implemented EDI system between [snip] Agents and banks.     

July 1987 - Feb 1988 [snip], Hammersmith - Supervisor, End User Computing Department - Set up and managed Information Centre (7 staff) advising/supporting business PC users.   

Dec 1985 - July 1987 [snip], Victoria, London, Senior Analyst, Office Systems Group -  PC support, created Season Ticket and Lord Mayor's systems. 

Aug 1983 - Dec 1985 [snip], Senior Analyst, Micro Support Group - Developed Student Record, and Fire Inspection PC systems. Support for IBM 3270/5520.   

April 1979 - Aug 1983 [snip], Enfield Systems Analyst, Application Division - Direct Debit application and Highway Maintenance Data Update system. 

Sept 1973 - April 1979 [snip] Accounts Assistant, Finance Division  

June 1971 - Sept 1973 [snip] - Revenue Collection Clerk.

Personal Details - Born 18^th January 1953, divorced, have two daughters and one son. Educated at St. Aloysius College, London N6 and Cardinal Pole School, London E8 with 2 GCE "A" Levels, 5 GCE "O" Levels. City & Guilds 3666-02 Fibre Optic Installation in an Internal Environment Certificate.