I have worked as Remote System Support Engineer for XXXX Server  products Solaris, XXXX, XXXX, Explorer and E- learning  applications platform. I have worked as Technical Support Specialist in XXXX Greenock in Scotland Uk until September 2005 and before in Eire for XXXX International Ltd.

I have excellent organization, problem solving and analysis skills. I’m quick learner and I like new challenges. My favourite roles are Applications Support Engineer, SW Developer, Developer Analyst, Business Analyst, Project Manager.

In Italy, I have worked since 1999 as software developer and analyst for Manufacture and Information Technology Enterprise. I was responsible of the analysis and customization of XXXX IV ERP.

Before this role, I worked as trainer of Microsoft Office and Windows Operating Systems for a Software house in Bologna.

In 1995 I got a qualification as C Developer on Unix Sco Operating System.

In 2002 I have attended a course of 6 weeks of Oracle PL-SQL, Visual Basic 7.0, Datawarehouse and Business Object 8.0 Microgest Srl in Milano, Italy.

In 2003 I got a qualification in Project Management after a course of 9 months in XXXX Italy in Milano, during which I have picked up strong knowledge in the processes of the Project Management, according to the American PMBook 2002 Guidelines, and a strong familiarity in the Knowledge Management.

The course provided also a good overview of the XXXX products for systems administration (Tivoli, MQSeries), a technical overview of the eSeries Servers and a practical understanding of XXXX Websphere Commerce Suite for E-Business.

In my last position in Italy, I worked as Web Application Developer for XXXX of Bologna, then I decided to move in Ireland and UK to work in international teams.

APPLICATION BY                   Nationality: Italian

CAREER:

From 10/2006 to 11/2006 Customer: XXXX. Position: Enovia VPM/Catia 5 Help-Desk Specialist on Unix Aix 5.3 with Oracle 9 PL-SQL. 

From 04/2006 to 10/2006. Employer: XXXX Ltd - Customer: Airbus UK, Bristol. Position: System Engineer, Contract: Development of VBA macros, Support in capturing requirements and Trainer of Case Tool Telelogic’s DOORS 7.0. Doors Administration: set up views, creation of new modules, linksets, DXL, Import and WexpOut of data, documentation of user manuals. Training received: Doors 7.0 for Requirements Base Engineering. Airbus RBE Manager Certification. 

From 11/2005 To 03/2006       Customer: XXXX, Scotland. Position: Remote System Support Engineer.. Duties: Support of Solaris and Hardware Server System Monitoring Products: Net Connect, XXXX (Configuration Service Tracker), DMM and Explorer by phone and e-mail or Remote Access by Solaris Secure Shell.
Support for E-learning Platform (Remote Lab Data Center, Learning Virtual Center, Web Learning Center) support by e-mail. Training received: Unix Solaris 7/8 – Installation, configuration, troubleshooting of Net Connect – XXXX – DMM.  

From 10/2004 To 10/2005       Customer: XXXX Greenock, Scotland. Contract.

Position: Technical Support Specialist for PC Desktop, Windows 2000, NT, XP, 98/Me. Duties and responsibilities: provide technical support by phone and e-mail about hardware and operating system issues ( hardware, cpu, motherboard, power supply, fans, hdd faulty, backup and recovery; PC doesn’t power on, restarts automatically or power on after shutdown; drivers missing, operating system files missing or damaged; windows stop errors or blue screen; printers or networking issues; update bios, update windows operating systems and service pack).

Training received: troubleshooting of Windows 98 – ME – NT – 2000 – XP – HD configuration of Netvista PC Desktop and Thinkpad. 

From 05/2004 To 09/2004       XXXX International Ltd Cork, Eire. Contract.

Position: Technical Support Agent in XXXX Computer for Hardware and Software Macintosh. Duties and Responsibilities: provide technical support  by phone for Macintosh hardware (desktop and laptop) and 9.x and 10.x operating systems, XXXX desktop applications, iLife, iDVD, iMove, Final Cut Pro, iPod reset and sw installation. CRM Logging system Tools: Vantive, PeopleSoft CRM 8.0. – Training received: XXXX hw and sw troubleshooting, Vantive and Peoplesoft CRM 8.0 logging calls.  

From 02/2004 To 05/2004       XXXX (Bologna – Italy). Contract.

Position: Oracle and J2EE Developer of web applications for the Italian City Councils to calculate the council tax directly by the citizen via Internet. Development Tools: JBuilder 8.0, Oracle 11i PL/SQL, Store procedures, TOAD, Visual SourceSafe, Embarcadero, HTML, CSS, Java, XXXXt, Servlet, JSP, EJB, ASP, XML. 

From 06/2003 To 12/2003       XXXX Italy, Milan. – Internship.

Customer: Koelliker Gestioni Srl - Kia, Mitsubishi and Hunday Import

Position: XXXX Consultant(I took part in the testing of applications for the sales cycles ,module distribution, bugs fixing and creation of documentation for training purpose), Crystal Enterprise Reporting (development of layout for sales document) and Project Management ( Costs Control of individual work items in hours, to ascertain the effort and cost associated with the WBS changes ). Training received: new features of XXXX V.

From 04/2001 To 09/2002       XXXX, Italia, Milan, Italy. Permanent.

Consulting, Systems Integration, Outsourcing.

Position: SQL XXXX and SQL Server developer Analyst in Inventory Management, MRP, Production / Shop Floor Operations, Cost & Finance Management, Distribution. Projects: new implementation of XXXX IV c4 in a industry of domestic electrical appliances: manufacturing, distribution and Finance modules (analysis, development, testing, end-user training). Environment: XXXX IV c4 DB SQLServer 7, Windows N-T and Unix. 

From 09/2000 To 11/2000       XXXX ITALY, Rovigo, Italy. Contract

Software and Outsourcing.

Position: XXXX ERP Programmer Analyst in Aprilia Spa, (Venice – Italy)

Projects: I took part in a project of customization of the bill of materials for customized and standard item. I developed report to print Zebra barcode and sales documents. Environment: SQL XXXX IV c4, DBII, Unix operating system. 

From 05/1999 To 09/2000       XXXX, Bologna, Italy. Permanent.

Manufacturers of Packaging Machinery for the Pharma and Cosmetic Industry.

Duties and Resposabilities: Developer: Oracle T-SQL and PL-SQL , Visual Basic, C, Unix script, ERP SQL Developer Analyst and Support of XXXX Applications (analysis, development, testing, end-user training) in the Inventory Management, Production / Shop Floor Operations, Cost & Finance Management, Distributions. Migrations from the XXXX IV release c2 to the release c4. Tools: XXXX IV c2, c4, Oracle 9i PL-SQL, Visual Studio.

From 03/1998 To 04/1999       XXXX Srl, Bologna, Italy – 1 year Contract.

Software and Hardware Dealers.

Position: IT trainer and hd/sw technician.

Position: Trainer of Windows 95/98/N-T, MsOffice, Internet. PC Desktop technician for hardware and software. Demo and training on XXXX Via Voice. Access, Word, Excel VBA Developer. 

Other Information:

Languages: good English, basic French and Spanish.

Operating System: Unix Aix, Solaris, Ms-dos, Win 3.x, windows 95 / 98 / N-T /Xp / Windows 2000 Server Administration, AS400

Programming languages: C, Pascal, Cobol, VBA, VB 5.0, 6.0; 3GL e 4GL; SQL; PL-SQL, SQL*Plus, HTML, J2EE, JAVA.

DataBase, E-Business and Business Intelligence: Access, DB2 UDB, Oracle 8.i,11i, Oracle 11iTOAD, Websphere Application Server. Studio e Commerce Suite, Business Object., Cristal Enterprise.

Office Applications: MsOffice (95/97/2000/XP/2003), Outlook, Internet Explorer, Lotus Notes and Smartsuite(WordPro…), StarOffice 6/7, Microsoft Visio, Microsoft Access

ERP and CRM: SSA XXXX IV c2/c4, SSA XXXX V; PeopleSoft 8.0 CRM.

Server Applications: NetConnet, XXXX, DMM. Engineer Application: DOORS 7.0. 

EDUCATION:

Dec 2002 - Sept 2003

XXXX Italy, Milan - Project Management Course. Contents: Data Management: Windows 2000 server administration, As400, Unix AIX, Linux, Networking LAN and Wan, Firewall and Security, Tivoli, MqSeries; Datawarehouse, E-Business, E-commerce and Business Intelligence with XXXX Websphere Commerce Suite (DBII UDB, HTML, Java, XML, J2EE, XXXX Websphere Application Server and Studio).

Management: Budget, Business strategy and planning, Knowledge Management, Problem Solving, The organization of customer care, Team players and Team Building, Project Management, American PMBok Guide, Microsoft Project, Microsoft Visio.  

Nov 2002

Microgest Srl, Milan, Italy - Business Intelligence Course.

Contents: Oracle PL-sql, sql *Plus; Visual Basic 6.0, Development of a Datawarehouse with Oracle 11 and Data Analysis with Business Object 7. 

Jan / March 2001

Cofimp Srl, Bologna – Italy – Course for Developer Analyst in Visual Basic 5.0 and AS400.

I left the course on March to work in XXXX Italy in Milano. 

May 1999

CDM Technoconsulting Spa, Bologna, Italy - XXXX ERP Course. Contents: XXXX IV ERP Foundamental and Tools, 3GL and 4GL programmer languages. 

Jan / Jun 1997

Westminster College, London U.K – Course of English and Cambridge First Certificate Examination. 

Sep / Oct 1995

Wall Street School of English; Ferrara, Italy - Advanced English Course of Grammar. 

Jun / Dec 1995

Inforend Srl, Ferrara , Italy - C Software Engineer Qualification.

Course Contents: Unix administration and shell script, C programming on Unix, Software Applications for Accountancy, MsOffice.  

July 1994:

Istituto Tecnico Commerciale ad indirizzo programmatori of Ferrara, Italy  - Account and Software Developer Diploma (Italian Equivalent of A-levels). IT Contents: Computer System architecture, Algorithms and Data Structures, Problem solving, Pascal and Cobol programming languages, IT Platforms: Dos, Windows 3.0, Unix environment, Data Modelling and Databases, DBII, Computer Networks.