Profile

A highly capable and articulate Project Manager and Consultant, specialising in Oracle ERP and CRM solutions. Offers excellent communication skills demonstrated throughout a highly successful career, supplying classroom-based training and utilising Spanish, French and English language skills to liaise effectively with technical and business colleagues on pan-European projects.  

Key Achievements

·         Managed the three-month implementation of Financial and Accounting systems at the Head Office of the largest hotel group in Europe, putting an overall project plan in place to facilitate rollout of the solution to 40 hotels throughout Europe and the Middle East

·         Supplied expert Oracle ERP and CRM 11i consultancy to the $20m project to rollout a single global solution for ADIC Group, working with a highly effective team to define and deliver the European solution within a three-month period

·         Worked as project manager and integrator on a 40m peseta project to introduce bespoke software solutions throughout the hotel and catering network of the Railways division of Wagons-Lits Spain

·         Implemented new front- and back-office systems on behalf of the Accor Group, utilising English, French, and Spanish language skills to carry out on-site installation and training throughout Europe, in accordance with an overall project plan 

Career History

Jan 2004 - July 2004              Seicorp Ltda, Columbia

·        Supplied business and IT consultancy to this IT services provider, contributing to reorganisation of the sales force, advising on CRM issues, and rolling out a project management approach to all staff 

Aug 2003 - Dec 2003             Period spent on freelance consultancy and completion of Diploma  

May 2003 - July 2003 ACCOR Tourisme et Loisirs

Took on a second period of employment with this leading global hotel group as part of ongoing study towards a Diploma in Project Management, leading the implementation of Financial and Accounting core systems for a network of 40 hotels

·         Formalised and delivered new business requirements and financial operating structure to the third party supplier Sun Systems

·         Led processes including scope definition and planning, project integration development and execution, cost planning to cost budgeting, time management scheduling development and control, and communication planning and performance reporting

·         Assisted in development and implementation of the training plan to financial managers and IT staff

·         Provided analysis and future recommendations to complete the rollout in accordance with the scope definition, identification of qualitative risks, monitoring and control before validation 

Oct 2002 - Dec 2003              This period was spent  in Project Management training issues 

Jan 2002 - Aug 2002              ADIC Europe

Supplied Oracle ERP and CRM 11i expertise to the European elements of a global implementation on behalf of this manufacturer and supplier of data management solutions, working closely with Head Office colleagues in the USA to design common business processes and solutions

• Carried out process mapping and gap analysis between existing European and US processes related to the Manufacturing, Purchase, Logistic and Financial, Depot Repair, Contracts, Marketing and Service modules
• Created business requirement scenarios for all European regions, defined the application set-up and tested the business solutions
• Assisted in the planning and introduction of a new organisational structure within the company's German, French, and UK-based operations
• Planned, prepared and tested conversions of customer and product data and maintenance contract

1998 - Jan 2002                      Oracle (France) Consulting Services

Worked as Senior Consultant CRM, supplying expert Marketing, Sales, Service and financial consultancy to Oracle Applications Implementation Projects throughout Europe

• Contributed to the sales process, supplying pre-sales support to the sales team on CRM and ERP solutions including the set-up of demonstrations for sales presentations
• Provided technical and end-user documentation for implementation projects
• Participated in the development of CRM operations as client manager
• Delivered training at the Oracle Universities in the USA and EMEA for internal and external consultants, sales and support staff
• Worked closely with the California-based development team throughout the development of the CRM 11i Ebusiness suite, taking responsibility for the design of comprehensive test scenarios

1997                                        This period was spent studying Consultancy in Information systems 

1993 - 1996                             Wagons-Lits Spain

Employed as IT Manager assigned to the Spanish Railways division, with responsibility for the introduction of a bespoke system solution and supporting infrastructure for all hotel and catering activity carried out by the Railways division and its subsidiaries

• Contributed to the gathering and definition of business requirements, liaising with business contacts at Head Office and throughout the Railways division
• Managed the project procurement planning, solicitation and contract administration with third party service suppliers
• Led project cost planning and control in accordance with agreed budget
• Managed the integration, development, change control, and implementation of modules including Human resources and payroll, financial, inventory control, MS Office, and bespoke software applications

1988 - 1992                             ACCOR Hotels

Employed as International Project Manager with responsibility for the implementation of front-office and back-office solutions within the company's pan-European hotel network

• Planned and managed on-site implementations, taking hands-on involvement at every stage from initial planning through to end-user training
• Assisted in the identification and introduction of organisational changes and business processes

Education and Languages

• Information systems and IT Management (French School of Engineers - Ecole Centrale de Paris- Master’s degree)
• Organisation Management (French School of Training for Professionals - CNAM)
• French Literature (Université Sorbonne de Paris)
• Fluent in Spanish (mother tongue), French and English

Technical Skills

ERP:                           Oracle Applications (Financial, and purchase), Oracle CRM, Sun Systems financial solution, Prologic, Centrisa financial solution, ADP/ GSI HR and payroll.

Methods:                    Oracle AIM/PJM, MERISE, SPRI

Tools:                         Oracle Reports/Discovery, Microsoft Office, Microsoft Project

SGBD:                        Oracle, Sybase, SQL server

Systems:                    Unix, Compaq/Unix, Windows 2000/NT

Languages:                SQL, C++, Java         

References available on request