Profile

A confident Structured Cabling Engineer CAT 5, 5e, 6 and VOIP & IT Graduate with an in depth knowledge of computer systems, network installation and administration. Practical experience of PC audits hardware/software applications, scripted rollouts, system installations, migration, hardware/software upgrades, automatic/remote installs, maintenance of PC’s and peripheral equipment including HP IBM, EPSOM, Toshiba, Dell, Compaq, Wincor Nixdorf and OKI. 

Throughout my career I have acquired experience and understanding of computers, incorporating Microsoft Office applications Dos, Windows 95, 98, 2000 PRO & Server, NT and XP operating systems. 

Excellent interpersonal and communication skills at all levels. Tasks comprising training customers on new software, ensuring they were able to operate IT equipment, associated peripherals and operating systems. Fault reporting and diagnosing concerns, ensuring the problem was successfully resolved.

Proficient of controlling issues, a great asset whilst within a team or working on my own.

Will give equal consideration to international and national contracts.   

Career  History

May to Present 2006                                                                                                                        XXXX

Currently working as a EPOS Installer and Trainer.  This involves Gold Builds in POS Touch Screen Terminals.  Travelling to various hospitality sites within the UK, installing systems, complete with Thermal and Dot Matrix Printers.  Customising and installing CAT5 cables and hubs etc.  Configuring back office where and when needed. Training customer on the new software.  Other duties involve Supporting customers “On Call Rota”, troubleshooting relevant issues. 

January to May 2006                                                                                                                        XXXX

EPOS Engineer.     Joined the existing team of engineers out on the road travelling to client sites and resolving issues within agreed SLA’s.  This involved maintaining on site PC and EPOS hardware & Software, from Printers (OKI, Epson, HP, Lexmark) installing maintenance kits. I was also required to resolve Network issues, assemble, terminate and test additional cables.  Experience of supporting Windows based applications, which involved, Mapping Drives, migrating users, ghosting and configuring and testing peripherals prior to rollout.  This role requires excellent interpersonal skills with clients and travelling UK wide on a daily basis. 

July 2004 to December 2005                                                                                                            XXXX

EPOS Installation  Engineer.  This involves, removal of previous EPOS.  Full installation of new equipment in a retail environment, positioning and installation of Monitors; Displays; Scales; Printers; ISDN, Chip & Pin and Hearing Loops. Cabling, soldering, crimping RJ45 connectors and CAT 5 terminating and testing. Back Office including hubs, routers, PC’s and printers. Working within a team of five equivalent experienced engineers.  As this is a UK wide based role, travel national or otherwise is not a restriction.  

June to July 2004                                                                                                                               XXXX

Contacted directly by XXXX Germany and offered another contract due to my previous working experience with them.  Resumed as PC auditor, covering sites ranging from Surrey, Midlands, Manchester, Glasgow and Belfast.  Recording IT equipment, including peripherals and user information onto a laptop.  Using in-house software to accurately store the information and forward the relevant data to Head Office in Germany.  As this was a UK wide based role, travel national or otherwise was not a restriction. 

April to June 2004                                                                                                                              XXXX      

EPOS Field Engineer UK Wide.  Safely remove previous hardware and insure safe disposal.  Complete installation of EPOS hardware/Software and upgrading where necessary. CAT 5 Cabling, installation of peripheral devices, configuration of PC’s to complete procedure.  Retrofit work also undertaken which included Chip & Pin,  Upgrade RAM, install PIN PADS, change BIOS setting, test peripherals and check the system is working and conforming to recommended standards. 

 March to April 2004                                                                                                                          XXXX

PC Software installer.  Installing in house developed software on PC’s based on three XXXX sites.  Position stipulated experience of working in a Windows 2000 environment.  Ability to recognise other Windows environments not applicable to this rollout.  Detect faults with PC’s unable to upgrade to this software. 

Other duties include Mapping Drives, Re-imaging and installation of Peripherals.  Essential criteria included excellent customer facing skills in view of the associated areas required to work.  

February  to  March 2004                                                                                                                              XXXX

PC Auditor covering sites such as Swindon, Leeds and Newcastle. Recording IT equipment, including peripherals and user information onto a laptop. Using a software application to accurately store the information and forward the relevant data to Head Office in Germany. As this was a UK wide based role, travel national or otherwise was not a restriction. 

February 2004                                                                                                                                            XXXX   

PC Auditor covering sites all across the UK.  The position involves client facing skills, the ability to match department numbers to PC’s, recording them onto a PDA and making sure all equipment is properly labelled with the appropriate numbers.  Engineers must have sufficient experience within the IT industry and recognising specific IT equipment, applications and peripherals.  As this was a UK wide based role, travel national or otherwise is not a restriction. 

January to February 2004                                                                                                               XXXX

Support Consultant 2^nd Line, to provide support and advise to all our Customers. Ensuring that the service provided meets the service level agreements, quality standards and customer requirements. Understanding of operating systems, network, server and technical competence in specific technologies.  Sound analytical and problem solving skills.  Good listening, written and verbal communication. Flexible and approachable ability to assist with on the job training. 

November to December 2003                                                                         XXXX

This role involved Installing, configuring, maintenance and upgrading EPOS and Chip & Pin systems for Nationwide Retailer. Predominately comprising of installation, configuration and break-fix skills.  Good customer communication demeanour.  I am flexible to work unsociable hours and travel nationwide. 

September to November                                                                                 XXXX

Building, upgrading, faultfinding and maintenance of computer systems

·           PC build, configuration of BIOS, upgrading hardware and installation of peripherals

·          Installation of Dos Windows 3.1,95,98, NT4, 2000 PRO and Server, ME, MS office, anti virus software and up grade packs

·          Maintenance, including Parallel and USB scanners, monitors and printers

·          Experience of fault finding computer hardware and software 

 Novell NetWare and Windows NT installations and configuration

·          Installation of Novell NetWare, Windows for workgroups, NT server, NT workstation

·          Configure Windows 95, 98, adapters, protocols, services and knowledge of TCP/IP 

Networking Administration, Management and troubleshooting

·          Create user and group accounts, manage login and file access security

·          NT server back ups, manage print server and print queues 

Structured cabling, hubs, bridges, switches, routers

·          Installations using CAT5 and co-axial cabling, and Ethernet

·          Flood cabling installations using patch panels to minimise network maintenance

·          Good knowledge of Network architecture LAN/WAN, topologies and protocol 

Customer Support

·          Help desk experience, proven communication and questioning skills

·          Ability to convey clear, concise diagnostic information.

·          Excellent customer relation skills

·          Experience of Word, Excel, PowerPoint, Access, Outlook express, Intranet 

October 2001 – Sept 2003      XXXX

·          Training staff functions of an Operating System and how to use MS applications.

·          Involved in implementing system upgrades, installation including security and passwords.

·          Novell Netware and Windows NT installation.

·          Configuration networking administration, management and troubleshooting.

·          Completing administration programme daily, logging time sheets and progress reports.

·          Lead and organise staff to achieve ultimate targets and set deadline.

·          Assisting all levels of the company with various projects. 

May 2000 – October 2001       Short Term Contracts that included South Wales XXX and XXXX Research

·          Use of HHT’s (computerised hand held terminals) stand alone and terminals

·          Control data on IT systems for completion of research purposes.

·          All Microsoft applications including, Word, Excel, Access, PowerPoint, E-mail and internet skills.

·          Fault finding diagnosis and problems solving techniques

·          Receiving and relay confidential information within internal computer system with various security protocols.

·          Excellent Customer Service disposition 

Additional Qualifications

Communications Cabling Unit 1 Basic Principles of Communications Systems 3666-02(City & Guilds)

Communications Cabling Unit 4 Copper Cable Installation in an internal environment 3666-02 (City & Guilds)

IT 2000 PAT Certified

Level 3 Diploma National Open College Network PC Connectivity (City & Guilds)

Level 2 Diploma ICT System Support Maintaining Equipment and Systems (City & Guilds)

Level 2 Diploma IT Practitioners Customers Support Provision 7262-24 (City & Guilds) 

References