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 PERSONAL
STATEMENT:
Conscientious and highly motivated Prince 2 and ITIL
qualified ICT Professional seeking a new opportunity
to contribute in a progressive business environment. Versatile,
with experience in Project Management,
People Management and ICT Consultancy, possessing first class
customer facing skills gained through exposure to both Public
and Private Sectors. Practical experience is supported by sound
technical knowledge, leadership,
and excellent interpersonal and communication skills.
Experienced and knowledgeable in current business practices
and IT legislation. Enthusiastic about sharing knowledge and
developing new skills, a proven decision-maker
accustomed to delivering a high level of service within tight
timescales.
TECHNICAL QUALIFICATIONS & SKILLS &
MEMBERSHIPS:
Prince 2 – Practitioner
MS Office 97-XP- Intermediate
ITIL-
Foundation
MS Project – Intermediate
MCSE – Win
2000
MS Visio – Intermediate
British Computer Society - Professional Member
MS InfoPath – Beginner
Management Training – Belbin Team Roles ECDL –
Invigilator
Institute of IT Training - Affiliate Member
EDUCATION:
Pg Dip Information & Administrative Management
Caledonian University
Core Modules: Strategic Mgt; Administrative Mgt;
Information Systems
Cert Higher Education Social Sciences
University of Glasgow
Subjects Inc: Sociology; Politics; Social Policy;
Economic History
GVSQ III Arts & Social Science
Langside College
Subjects Inc: Psychology; Sociology; Statistics;
Communications
WORK EXPERIENCE:
IT
Contractor – [snip]
Feb 06 – Current
Project Manager - Discovery Lead – UK Wide
-
XP Migration Rollout for major high
street Bank
-
Produce site discovery plan and discovery
schedule
-
Site audits as per the agreed schedule /
production of audit reports
-
Co-ordinate and oversee migration
engineer teams
-
Post implementation review to assess the
success of the implementation
-
Providing pre & post sales support to
client.
IT
Contractor – [snip]
Feb 05 – Feb 06
MOT Comp is the new bespoke computer system being deployed by
VOSA in all MOT testing stations.
-
Onsite bespoke training delivery –across
multi-levels of IT literacy.
-
End of course assessment of delegates.
-
Selected to conduct training at the
national repeat training centre.
-
Systems installation and commissioning.
-
Associated reporting and administration
tasks.
IT
Consultant – [snip]
Jun 04 – Feb 05
-
Consultancy through business analysis
identifying service improvements.
-
Change management project leading to
adoption of improved business practices.
-
Contract and service level agreement
reviews – intro ITIL standards.
-
Specification/recommendation of adaptive
technology tools & training materials for special needs
training.
IT
Contractor - [snip]
May 03 – Jun
04
-
Responsible for developing retail outlets
for major Telecoms Company.
-
Assessment of start-up requirements -
implemented systems, policies and procedures.
-
Roll-out team player, developed stores to
operational readiness.
-
Responsible for management training
programme - Torex EPOS system.
-
Trained incoming retail staff and
managers on 3G handsets and related products.
I.T.
Consultant - [snip] Feb 03- May 03
Voluntary Organisations – Learning & Education
§
Consultancy through business analysis, leading to improvements
of customer facing services.
§
Project
managed IT infrastructure upgrade.
§
Selection
and contract management of 3rd party service
suppliers.
§
Design of
TNA and resulting staff training programme.
§
Project
managed the development of business critical database.
ICT
Project Manager - Greater Pollok Development
Company Feb 02- Feb 03
Local Development Agency – Public Sector (ERDF
Project)
-
Full Project lifecycle of Greenfield Site
– Successful creation of 1st of its kind
community IT facility.
-
Budgetary responsibility £1.8 million -
monitoring and control, financial
reporting.
-
Project managed IT infrastructure,
prepared design documents, co-ordinating installation of
company IT systems.
-
Relationship management of 3rd party
service suppliers including SLA negotiation.
-
Motivational support of technical and
ancillary staff.
-
Authoring and implementing staff
Personal Development Plans
-
Act as company representative through
multi-agency partnership working
-
Key contributor to the development
of Digital Inclusion Strategy.
ICT
Development Manager - Prospects for Employment, Cambuslang
Jun 01 - Feb 02
Voluntary Employment Organisation – Public Sector (ESF
Project)
§
Provided
transitional support in leading Change Management Programme –
oversaw
install/upgrade of companies Information Systems.
§
Design and
configuration management of MIS including call-management
solution.
-
Contracts negotiation and service support
implementation to ITIL standards.
-
ICT Asset procurement & installation
including software license compliance.
§
Strategy
working with external partners in the delivery of community ICT
projects including
introduction of Public Internet Kiosks and creation of a
community web portal.
ICT
Support Officer - Drumchapel Opportunities, Glasgow
Jan 01 - Jun 01
Local Development Agency – Public Sector (ESF Project)
-
Involved over Full Project lifecycle of
design & creation of Youth Cyber centre.
-
Daily management of Digital Learning
Centre.
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IT software/hardware specification and
procurement to Local Govt guidelines.
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Design and delivery of ICT based learning
programmes.
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Marketing and service promotion including
partnership working.
-
Contributed towards organisations
achievement of SQMS accreditation.
EARLIER
CAREER
-
Various Student positions:
1994 - 2000
-
Devonshire Hotel, Glasgow –
Hospitality
-
Asst Bursary Officer (Stow College) –
Financial Administration etc
-
PC World, Glasgow – Retail Sales
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Direct Line, Glasgow - Telesales –
insurance products
-
Royal Mail, Glasgow:
1981 - 1994
Customer Service, Team Leader, Driving and Postal Delivery
duties.
INTERESTS
& OTHER
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Full UK Driving License
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Digital Photography, Travel, Current
Affairs.
REFERENCES can be supplied on
request
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