KEY SKILLS:

·          Standard Software:  Windows 98 /2000 /XP, MS Office 2003 incl. File Management, Word, Excel, PowerPoint, Publisher, Outlook, Visio    (Certificates:  MOUS, Pitmans & CLAIT – Details on next page)

·          Bespoke or Specialised Software:   Allied Dunbar (Financial Planning),  TeleWare (Telephony – System Admin & End-User), “Professional Personnel” (HR),  “Quest” (Estate Agency),  Assyst  (Helpdesk),  “MacFarlane” (Call Centre),  “One-Serve” (CRM),  “HICS” (DOS Database),  “Saffron – Termite” (DOS Property Repairs),  “Anite” (EDMS),  “Government Gateway” (Public Services Web-Based System),  “Northgate Sx3” (Integrated Housing System),  “Enlight” (e-learning). 

·          One-to-One & Group IT Training

·          Supervising & Assessing Staff Abilities & Potential, encouraging alternative avenues where suitable

·          “System Appreciation” Courses for Directors, Managers & Team Leaders

·          System Administration Train the Trainer Courses

·          Designing & Delivering New Courses, including E-Learning software

·          Writing Graphical easy-to-follow User Guides & Training Documentation (Microsoft & Bespoke Software)

·          Software Support & Troubleshooting, including Floor-Walking sessions during “Go-Live” situations

·          E-Learning Authoring  &  Facilitating Workshops

·          Software Installation, Evaluation, Training Needs Analysis & General Troubleshooting

·          Communication at all Level

Key Strengths:

·          Personal initiative, flexibility and responsibility. 

·          High Levels of patience in a training situation

·          An ability to learn new skills quickly.

·          Determination & strength to manage through difficult situations.

·          Commitment to continuing Personal & Professional Development

APPOINTMENTS:

Feb 2006 – Apr 06:  IHS Trainer – 3-month Contract  [Lambeth Borough Council – IHS Project Team]

Continue to develop courses for new system, Northgate Sx3 Integrated Housing software using Enlight e-learning software.  Facilitate workshops to promote e-learning & new Sx3 software.   Develop courses for Northgate Sx3 Integrated Housing software using Enlight e-learning software.  Deliver training to all groups, incl. 1:1 refresher sessions. 

Jul 2005 – Jan 06:  Housing Systems Trainer – 7-month Contract  [Lambeth Borough Council – Housing IT]

Develop a framework to facilitate new & existing users to increased competency within their job roles, targeting specific groups towards Lambeth’s overall business objectives.  Identify & supply training to all Housing Managers & Team Leaders, enhancing workflow efficiency.  Top up staff knowledge of Excel, Word & Outlook.  Facilitate workshops to promote e-learning & new Sx3 software.  Deliver training to all groups.  Implement a Super-User scheme to develop group of individuals to high standard to ensure ongoing support at handover stage.  Continue to run group courses & 1:1 support for Anite & OneServe to all staff.

Aug 2004 – Jun 05:  IT Trainer - Extended Contract  [Lambeth Borough Council – Reframing & Special Projects]

Deployment & Training of 9 software modules throughout Lambeth region, for new Call Centre staff in training room environment plus one-to-one’s via floor-walking sessions at various Local Housing Offices.  Software included:  MacFarlane, Saffron, HICS (Termite), One-Serve (previously E-Shop), SX3 Diagnostics, Anite, Government Gateway & Microsoft Outlook & Excel.  Contract extended to include assessment of all staff training & report recommendations for changes.

May 2004 – Aug 2004:  Team Leader - 4-month Contract  [Network Rail – Nationwide]

Largest IMC Deployment in UK of Windows XP & Microsoft Office 2003 as Trainer, Floor-Walker, Site Leader & Team Leader (East Anglia) with responsibility of 11 Floor-Walkers & Trainers around the region.  Co-ordinating & re-sourcing team members to achieve targets within the project, whilst encouraging professional development.  Trouble-shooting issues as they arise, including patching network points & printer installations where required.

Oct 2002 – May 2004:   3 Part-Time Posts as follows …

December 2000 – April 2002:  Training Consultant   [TeleWare plc, Thirsk, North Yorkshire – Telephony Software House]

Developed & ran on-site customer training nationwide at all levels on bespoke software & MS Office, incl. Train the Trainer & Super User, plus System Administration courses for Managers & Supervisors.  Floor-walking in ‘go-live’ situations.

Objectives:  Regain & update training skills

Achievements:  With virtually no knowledge of telephony software, learnt vastly comprehensive systems to high level and achieved “trainer” status within just 6 weeks, including System Administration.

March 1994 – October 2000:   Practice Manager & Other Assignments

[Dr. S.R. Hopkins, Bromsgrove & York – Independent Private General Practitioner]

A key member in strategic development of new business, whilst running current practice including all administration, IT, forecasting, budgeting & bookkeeping.

Objectives:  Develop new business idea for viability.  Develop IT & management skills.

Achievements:  Compiled 3-Year Business Plan for proposed private clinic.  Sought & located suitable premises, successfully negotiating financial terms & conditions.

March 1992 – October 1993:  -  Production Controller & PA to Operations Director

[The Kerry Group, Middleton, Co. Cork, Republic of Ireland – Red Meat Division]

Initially PA to Operations Director, achieved early promotion to manage production of fresh meat, weekly sales/production forecasts, authorising quantity of culls &  fresh product dating for UK/Export markets.  Chaired daily production meetings.  Managed highly confidential company projects within specified budgets, supervising staff for specific projects.

Objectives:  Release time to Area Operations Director whilst responsibe for day to day procedures and personnel issues.

Achievements:  Improved quality standards to meet customer demands whilst identifying specific areas for cutting costs and increasing profit margins.  Gained valuable supervisory skills.  Stabilised volatile situation with staff union members.

March 1991 – March 1992:  Company Administration Controller

[Re-Verber-Ray (Europe) Ltd, Kenmare, Co. Kerry, Rep. of Ireland – Manuf. of Indus.Gas Heating/Vent. Equip.]

Initiated & ran computerised Accounts, Stock Control & Bill of Materials.  Whilst maintaining tight budget, purchased all stock & organised regular stock inventories.  Supervised all Imports/Exports & Inland Transport. 

Objectives:  To change inefficient stock maintenance system and achieve reliable production forecasts.

Achievements:  Initiated new stock control system, thus producing better control over production schedules.

Oct 1979 – Feb 1991:  IT Trainer / Consultant / Training Manager

Designed & delivered training courses in UK & ROI for management, staff & clients.  Software incl.  WP, Spreadsheets, Accounts, Hotel Bookings & Stock Control.  Taught Financial Planning in front of clients to sales personnel.  Delivered IT confidence sessions.  Constructed & delivered high-profile presentations.  Supervising, Training & Assessing Distributor Staff.

Objectives:  Launch career into IT Training & Support.  Turnaround small company’s damaged image.

Achievements:  Early promotion to succeed as “expert” above existing trainers.  Excelled in teaching computerised Financial Planning.  Effective trainer to dealer staff resulting in high-quality communication, training & leadership skills.

PROFESSIONAL DEVELOPMENT & QUALIFICATIONS: