OVERVIEW:

An experienced senior Systems Administrator with a proven track record of 11 years in the IT Services industry, working consistently for prestigious blue chip companies.  

Strong leadership; with the ability to perform as an individual & as part of a team.   

Experienced in Windows 2000/2003 server, Lotus Notes, Domino, TCPIP problem solving, remote server support, anti-virus enterprise products, Active Directory. 

MCSE certified on the NT 4.0 track; MCP certified on the MCSE 2003 track.       

CAREER ACHIEVMENTS INCLUDE:

•   Proven demonstrable ability in problem analysis & establishing appropriate solutions

•  Whilst studying for qualifications, achieved ‘Best in Year’ award for 3 years running 

•  Gained a 10% pay rise in EDS due to relationship management success at all levels

•  At IBM, achievement of global account ‘pulling together’ award for key cluster rollout

• Demonstrable application of talent & diligence to achieve success in all roles undertaken

CAREER HISTORY:

Jun 2005 to Date

XXXX

·        Undertaking MCSE 2003 & CCNA training to further enhance my technical capabilities  

·        Currently studying CompTIA N+, Cisco CCNA & CCNP with Skills Train (Scheidegger)  

Apr 2004 to Jun 2005

XXXX  (Portsmouth)

·        Administered IBM Lotus Notes email infrastructure over 42 countries in EMEA region

·        Carried out effective problem analysis & resolution for Windows Server 2000 & 2003

·        Regularly utilised remote login to Windows servers to anticipate & correct problems

·        Researched & resolved email problems, e.g. ‘dead’ email logically & efficiently

·        Handled security for Domino servers, pro-actively identifying & correcting weaknesses

·        Achieved fast & effective response times to Lotus notes application & database issues

·        Specifically singled out for my rapid response to calls & consistently helpful attitude

·        A key team player who actively participated with reasoned debate in all team meetings  

Aug 2002 to Apr 2004

PROBLEM & CHANGE SERVICE MANAGER: IBM (Portsmouth)

·        Responsible for end-to-end ownership of problems to ITIL standards, within the SLA

·                 Involved rapid understanding of issues & use of change management processes & tools

·                 Acted as lead for problem resolution & got technical staff to perform better at quarter end

·                 Highly efficient at problem analysis for assigning it to the most appropriate technical group

·        Consistent team working to achieve very high standards of service management

Aug 2001 to Aug 2002

TECHNICAL SOLUTIONS MANAGER: IBM (Portsmouth)

·        Responsible for modelling & calculation of bid costs for optimum levels of cost take-out

·        Created bids designed to win outsourcing contracts, maintaining precise documentation

·        Ongoing liaison with relevant project managers to ensure key milestones were met

·        Enhanced existing commercial employment solutions to allow optimum HR allocation

·        Attention to detail in bid support documentation, plus an excellent telephone manner

·                 Established innovate & cost-effective solutions in both medium & large-scale enterprises 

Nov 2000 to Aug 2001

SYSTEMS ADMINISTRATOR: IBM (Portsmouth)

·                 Responsible for build, installation & configuration Windows NT 4.0, 2000 & 2003 servers  

·                 Performed Windows XP installations & configurations, with problem analysis & resolution

·                 Used Active Directory objects, domains, trees & forests for infrastructure setup & configuration

·        Installed Intel architecture onto racks & configured both network cabling & setup

·        Handled installation of Exchange 2000 server & created user accounts as required

·        Assessed & resolved server operating & application problems using Event Viewer

·                 Pro-actively identified & correct any TCP/IP issues such as wrong gateway or network mask 

EARLY CAREER INCLUDES:

·        Systems Administrator - EDS

·        Pre-sales Specialist – Computer 2000

·        Software tester - Koninklijke Philips Electronics N.V. 

IT USER SKILLS SUMMARY:

·        Major hardware, operating systems & networks

·        Proficient use of MS Office, Outlook & Internet Explorer  

PROFESSIONAL & TRAINING:

·        Leadership training – Army Officer Training Corps (Southampton , 1.5 years)

·        MCSE NT 4.0 & CCNA training (Azlan; 1999)

·        MCSE 2003 & CCNA training (Koenig Solutions, 55 days)

·        Lotus Notes & Domino (IBM)

·        Windows XP, Windows 2003 Server

·        Leadership cd rom & web-based training (IBM)

·                 Currently studying CompTIA N+, then CCNA, then CCNP with Skill Train (Scheidegger) 

EDUCATIONAL QUALIFICATIONS:

·        BEng Hons – Electronic & Electrical Engineering

·        3 ‘A’ levels; 1 ‘A/S’ level

·        10 ‘O’ levels 

PERSONAL:

·        Full clean driving licence

·        Interests include learning more about MS software – currently studying to do so

·        References available on request