Curriculum Vitae 

PROFILE 

Well practised systems support specialist & system architect, with over 16 years experience of leading the management ,design, implementation and ongoing support of complex system management projects within the UK Excellent hardware and software skills coupled with Microsoft Windows, Exchange administration, support and design/implementation skills in multi-site and multi-domain environments.

EXPERTISE 

• Windows Server\Workstation 2003, 2000, NT (4.0, 3.51, 3.1).
• SMS (Systems Management Server) implementation.
• Network Design & Implementation.
• VPN inter site implantations.
• ISA & proxy configuration.
• Multi site server connectivity.
• Sage Tetra Server & Client Support and configuration.
• AD, GPO OU design structures.
• DNS, DHCP, NAT, VPN, RRAS etc.
• LAN / WAN support.
• DMZ network security maintenance.
• Exchange 5.5\2000\2003.
• TOPDesk Helpdesk software deployment & implementation.
• VM Ware Implementation.
• VNC deployment, implementation.
• SQL Server 2000 support.
• IIS configuration.
• Disaster recovery procedures.
• Veritas Backup exec and Backup strategies.
• Wireless LAN integration.

ACHIEVEMENTS 

• Planned and implemented 9 site VPN connected network with local servers to facilitate deployment of applications.
• Designed, fulfilled and supported a centralised administration and desk top support via remote access to support offsite and onsite workers based worldwide.
• Tested and deployed applications to multiple sites within the UK, via inter site network to over 250 users.
• Planned and trained onsite in excess of 500 users for implementation of pending software package.

WORK EXPERIENCE 

January 2006– [snip], Newport, Shropshire

Contract: Systems Consultant 

Reduced TOC of operation due to standardised desktops & increased productivity of sales staff by implementation of remote access via 3G connectivity to their network. 

§         Deployment of migration from hybrid systems to single XP desktop environment.

§         Reviewed new products to ensure reliability and relevance to requirements.

§         Installed and configured Exchange 2003 Server in AD environment.

§         Managed & maintained Mailboxes / Public Folder Stores in Exchange 2003 environment.

§         Installed & configured Citrix Presentation Server 3 on Servers for application deployment.

§         Monitored and maintained DNS, WINS & DHCP Scopes to ensure full operational functionality.

§         Installed & configured Veritas Netbackup on Servers to provide server backup solutions.

§         Configured RRAS and VPN Site to Site connectivity.

§         Installed & configured ISA Server 2004 on Servers to ensure systems monitoring and security. 

January 2001 – January 2006 [snip], Coventry

Contact: infrastructure support - Senior Network Administrator 

System Architect for a new Windows 2000 230 user network with seamless interconnectivity between sites 9 sites in mesh configuration, implanted remote access for teleworkers, put into action ITIL best practices centralised procurement & standardised systems. 

• VPN access allowed remote users connectivity to the main site for sales information.
• Configuration and installation of VMWare allowing remote administration anywhere within the UK.
• Installation of SQL 2000 server to support Sage/Tetra Chameleon/CS3 Enterprise.
• Installation, configuration and support Exchange 2000.
• Installation, configuration and support ISA server 2000.
• Deployment of SMS 2003.
• Creation of DFS utilising site servers for application deployment.
• Creation of IT policy and best practice inline with ITIL guidelines.
• Helpdesk support utilising TOPDesk helpdesk software.
• Supplier liaison to define a centralised IT supply policy, using JIT methodology.

December 2003 – December 2005 [snip], Telford

Contract: Remote support – Senior Support Engineer 

Implemented helpdesk support system that reduced the number of repeat calls and unresolved issues by 34% by average reduced 2nd & 3^rd line support costs by 50% 

• Supporting 2nd & 3^rd level support to over 250 users mainly based in the UK.
• Remotely users based in Paris, Wroclaw, Nossen, Houthalen, Geleen, Shanghai and Nuremburg.
• Remotely deploying application as required buy users.
• Troubleshooting hardware and software issues. SAP & People Soft

May 1992 – December 1999 [snip], Telford

Engineer\ Network Support Engineer 

Planned and implemented a 1200-node system, with overall campus unplanned downtime reduced by over 70% year-on-year. Implemented migration of production information systems from Novell network to IP routed network, which facilitated decreased TOC and overall reduced network traffic. 

§         Managed the Network, Server and Support groups. Interviewed and selected new team candidates.

§         Directed improvements to the user and network environment incl. LAN/WAN/power cabling services, server upgrades, desktop refresh programme, systems and network management and disaster recovery planning. Negotiation of external supplier contracts up to the value of £200k.

§         Support of Novell.

§         Support of Client systems XBMS & MACPAC.

§         Support of  PowerTerm terminal emulation of  AS400

§         Appointed to ensure the reliable and efficient running of production IT based systems.

§         Managed the installation and ongoing administration of Windows NT 4.0 & 3.51.

§         Installation and configuration of Lotus Notes 

Jan 1991 – April 1992, [snip], Telford

System Support Technician 

Responsible for the day to day administration, configuration and smooth running of the local area network comprising two UNIX servers. 

§         Systems Admin for UNIX servers and remote-access users across 3 sites. 

Dec 1990 – Jan 1991, [snip], Penkridge, Staffordshire

System Support Representative 

Delivering services to clients in Office System based technologies. Major work included long-term assignments with the following Managed Service accounts. 

§         On-site repair and installation of departmental and enterprise servers, PCs and printers.

§         Developed quick, accurate problem diagnosis skills, in pressurised customer environments. 

EDUCATION 

I’m currently studying for a BSc Computing & Practice. 

• MCSE 2003 + Messaging (Microsoft Certified Systems Engineer)
• ONC Electrical & Electronic Engineering.
• Microsoft Licensing Sales Specialist
• Installing & Configuring Windows 2000 File & Print Services.
• Windows 2000 Professional Deployment.
• Windows 2000 Network & Operation System Essentials.
• Supporting Windows 2000 Professional & Server.
• Implementing a Microsoft Windows 2000 Infrastructure.
• Windows 2000 Directory Services.
• Microsoft Security.
• Microsoft Systems Management            .
• Microsoft SBS & Exchange 2000 Administration.
• Migrating from MS Exchange server 5.5 to 2003.

PROFESSIONAL MEMBERSHIP 

• Member of the British Computer Society MBCS