Personal Profile 

I am a Certified Microsoft Systems Engineer with technical knowledge and experience within IT and Telecommunications. I am a motivated professional with experience of working to tight deadlines to achieve results. I am also flexible and able to adapt to any given situation and have the ability to liaise with staff al all levels.  

 Attributes & IT Skills

• Good communication skills both verbal and written
• Experience in handling customer's complaints,
• good customer service skills with experience in handling customer queries and complaints
• good problem solving skills and experience in assisting both internal and external users
• good team player
• Able to work under pressure.

I.T Skills

·         Provide user Support in – Microsoft Windows 95, 98, NT4 workstation,

·         Provide user Support in – Microsoft Windows 2000 Professional, and XP Pro

·         Install and Configure Windows 95, 98, NT4 workstation,

·         Install and Configure Windows 2000 Professional, and XP Professional

·         Install and Configure Windows NT4 Server, 2000 and Advance Server 2000

·         Install and Configure Windows Exchange 2000/2003 Server.

·         Install and Configured SQL Server 2000,

·         Provide user support in Ms Office 2000/2003,

·         Install and configure RAS and RIS

·         Install Active Directory 2000/2003, Setup domains and add users and assign permissions

·         Create Group Polices (GPOs) link to Sites, Domains, OUs, deploy MSI package; Create ZAP files

·         Create Logon scripts

·         Configure Raid 1 and Raid 5, Ghost Servers And PCs

·         Install Network Hardware Components; Network cards, printers, hard-drives, etc

·         Administer and Support, Arc serve & Backup exec

·         Install and configure Sophos and Norton Anti-virus Utilities

·         Configure CISCO; routers 2500, 2600 and  switches 2500, 2950 

Computer Technology Training (CTT) Jan 2006 – Dec 2007

Enrolled at the above centre for Windows 2000/2003 MCSE course and also CCNA and CCNP,

I have also done voluntary I T related work to fit in with my training 

EMPLOYMENT HISTORY                                    

[snip]; Systems Engineer Jan 2000-Dec 2005:

Reason for leaving: company relocated to Swindon.

• Install and configure servers such as; NT4, Windows 2000/2003 and SQL 2000 Server.

·         Install and Configure NT4 workstations, Windows 2000 Professional, and XP Professional

• Add and remove users from server, assign rights and permissions and configure IP addresses.
• Setup LAN, WAN network via modem, lease lines and mobile connections.
• Provide training to users on bespoke software installation.

[snip]  Dec 1997- Jan 2000

[snip]- I T Site Manager 1998-Jan 2000

Reason for leaving; New challenge,

• Manage networking infrastructure
• Configure IP addresses, replacing hard-drives, network cards and patch cables.
• Backups and restoring of data on servers, transfer backup tapes to off site location
• Install and configure  users desktop and laptop computers
• Attend to user queries.
• Audit all the equipment on site including software. Check computers and printers and assign Identification plates
• Add and remove users from the network system
• Fix computers, assemble patch cables and replace cables.
• Attend monthly meetings with financial director

Heed Limited; I T Consultant    Aug 1995 – Dec 1997

Reason for leaving; New challenge.

·         Field and telephone support: Novell 3.12, NT Server 3.51, Windows 95/98 Office 4.3  

[snip] Systems Engineers      Jan 1988 -July 1995

Reason for leaving; Redundancy.

• Install and maintain private apparatus branch exchange (PABX) system on customer’s site.
•  Running cables, installation of equipment as well as commissioning and decommissioning private apparatus branch exchange (PABX) systems,
• fault finding on systems and also on cable installation

Education

Microsoft certified Systems Engineer MCSA/MCSE, A+ certification, and Novell certification (CNA)

Computer Technology Training, Jan 2006- Dec 2006

• Installing, Configuring and Administering Microsoft Windows XP Professional,
• Installing, Configuring and Administering Microsoft Windows 2000/2003,
• Implementing and Administering a Microsoft Windows 2000/2003 Network,
• Managing a Microsoft Windows 2000/2003 Network Environment,
• Installing, Configuring and Administering Microsoft Exchange 2000/2003
• Implementing and Administering a Microsoft Windows 2000/2003 Directory Services infrastructure.
• Designing a Microsoft Windows 2000/2003 Directory Services Infrastructure

Cisco Certified Network Professional

Technologies covered Aug 2006 CISCO switches and routers for example configured VLANS, RIP, IGRP, EIGRP, OSPF, ACL, Frame-relay and ISDN connections 

2004: Westminster College

• Installing, Configuring and Administering Microsoft SQL Server 2000, Enterprise Edition
• Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition

2007: Westminster College

• Installing, Configuring and Administering Windows NT4 workstation and Windows NT4 Server

1995: London School of Computing

• Dos/Microcomputer Concepts

• 3.1 x system Administration
• PC Assembly & Troubleshooting
• C.N.E Training (fully trained)
• Novell 3.11–3.12 and 4.11, CNE course, Ms-Dos and PC Maintenance course

Hackney and East Ham College  

BTEC National certificate in Electronics & Telecommunication (1988-190)

            B.E.C National Certificate in Business Studies (1980-1982) 

HOBBIES AND INTEREST

I enjoy playing football, tennis and going to the gym. My real passion is keeping abreast with the latest changes in technology. I often read computer magazine and technical information. One of my ambitions is to travel to different countries