Curriculum Vitae       

General Manager, with considerable retail and corporate motor Industry experience. A career that has been developed with one company over the last 19 years.

Successfully managing and implementing change and generating the required company results, consistently achieving the financial and quality objectives.

More recently, has changed direction and gained further experience in developing business within the retail motor sector of training and consultancy. 

Partners Training & Consultancy. Operations Manager. March 2004 to Present date.  

A company that was in need of recovery. My role was to put into place structure together with organised systems and procedures and develop the business.

In 8 months I succeeded in putting in place a marketing plan and organising a systematic approach to gain new business and develop new product. To date I have succeeded in gaining three major groups by successfully implementing pilot programmes all of which have been confirmed.

The company is now well on the road to recovery. Salary £40,000 plus fuel. 

Employed by Robins & Day Ltd., (wholly owned subsidiary of Peugeot Motor Company) from December 1985 to February 2004 The resume of the contribution made to the company and progress to the present day is as follows. 

Warwick Wright                      General Manager. August 2002 to Feb 2004

Edgware, London.

60 employees

Turnover £20m 

This dealership was the latest investment in London. The objective was to bring the dealership from a loss making position into profit.

Within 5 months achieved a year end result of an improved year on year position for the company. 

This was primarily achieved by an overhaul of the sales operation which led to significant increases in volume sales and direct profit.

A customer satisfaction programme was implemented which considerably improved performance within the sales operation. 

After sales required a complete change of management and customer facing staff, to enable a positive and focused culture to develop. 

Warwick Wright                General Manager January 1999 to

Chiswick, London       August 2002. The largest Peugeot dealer in the UK

150 employees                                   

Turnover £100m 

Responsible for the entire financial and day to day operation which included sales new/ used retail and fleet, local business development, service, parts, accident repair centre and a satellite operation, Warwick Wright at Hanwell, including developing ISO 9002 quality assured programme for both sites with an emphasis on staff development and training. 

Developed an external pdi center to provide an increase in service workshop capacity. 

Redeveloped the accident repair center and restructured the organization which resulted in turning a loss making department into profit. 

Led the management team through a two-year Leadership programme. 

Recruited retail sales, parts and accident repair management team. Improved performance by developing new strategies and business plans. 

Restructured and implemented a simplified ISO 9002 quality system to improve customer service and profitability. 

For three successive years achieved the business financial objectives of £1m net profit. 

Achieved record new car volume sales, including a similar achievement in the used car operation both generating record net profit. 

Developed and implemented a new local business programme which successfully generated growth in corporate business sales. 

Tom Garner motors.

Manchester                       General Manager. October 1998 to January1999

Employees 70

Turnover £35m  

Recovered a bad debt position within the accident repair center. 

Regenerated new motivation within the sales organization through a fresh approach to

Marketing and an up to date presentation of the dealership. 

I was subsequently asked to take up the position as General Manager at Chiswick, London.   

Glanden Motors                 General Manager. May 1995 to October 1998.

Preston.

Employees 55

Turnover £18m

Instigated a customer care programme, which included focus groups and full staff participation. This resulted in the dealership achieving the top manufacturer award for customer care for three successive years.

Developed a local business marketing programme. This resulted in real growth both in sales and after sales. Further developed successful new marketing strategies, which also involved new product launch resulting in National recognition.

Led my staff to achieve net profits delivering a record £500k result. 

A career progression from sales executive to various sales/General management positions within the group, which resulted in a number of relocation moves both North and South of the country. 

Earlier career.

County Motors Stockport (General Manager)Jan1995- May 1995    

GLANDEN MOTORS. PRESTON (General sales manager)1991-1993 

WARWICK WRIGHT. CHISWICK. (General sales manager)1993-1995 

WARWICK WRIGHT. DUNSTABLE

(New car sales manager) 1989-1991 

(showroom manager)1987-1989         

(Sales executive)1985-1987 

Education and Development:

University of Warwick. Diploma in Small to Medium Enterprise management.. sponsored by Peugeot motor company and the Institute of the Motor Industry  

Institute of the Motor Industry Diploma in Motor Industry Management (1991).

Subjects covered Include Marketing, Accountancy, Production and Operations Management, Human Resource Management, I.T. Management, Planning, Finance and control. 

Personal:    

                  Status: Married.                 

                  Home owner.                   

                  Fellow of the Institute of the Motor Industry. Membership No:  

Interests: 

Keeping reasonably fit, various sports, Theatre and dining out. 

Business Reference: 1. Available on request                                               

Business Reference: 2. Available on request  

Personal reference:  3. Available on request.