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PROFESSIONAL
OVERVIEW:
An experienced Pan-European Programme / Senior Project Manager
with a proven track record of success in both the public and
private sectors. Providing programme and project planning,
financial/contractual and delivery governance, implementation
and delivery control, to enable consistently improved business
performance.
A strong pro-active leader, with a good sense of humour,
empowering staff to take ownership, providing coaching, training
and mentoring to build cohesive teams working together to
achieve individual targets and company objectives.
Results oriented and customer focused, with excellent
relationship management skills and references.
A PriceWaterhouseCooper qualified BPR Consultant, also
experienced in establishing and re-engineering business
processes for all internal and customer facing services and
managing the migration to the new operating model.
Programme
Management
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Managed multiple ongoing inter-dependent projects
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Co-ordinated and prioritised resources across projects,
departments and entities
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Ensured management of resource contention from a global focus
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Managed multiple change projects, designed to deliver benefits
to client organisations
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Provided infrastructure to run projects successfully through a
team of project managers
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Managed programme governance, establishing robust structure and
control to eliminate failure
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Tracked programme finances, basic costs and wider costs relating
to programme administration
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Allocated resources influencing programme costs and monitored
overall specific resource usage
Project Management
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Prepared all project budgets plans, and maintained and
controlled expenditure throughout the project
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Used Prince 2 project management principles and process to
ensure delivery on time to an agreed specification and the
achievement of required quality process and cost parameters
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Delivered project goals and milestones, including the technical
and financial aspects of the project
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Monitored performance, report on progress and initiate
corrective action as required
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Managed and supported project team members, giving clear focus
and direction to their activities
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Proactively assessed risk and initiated contingency actions
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Ensured project team members and other contributors took
ownership for key milestones
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Identified resource requirements, agreed with function owners
and deployed resources effectively
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Drove timely decision making from senior management, customers
and project team
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Identified lessons learned from each project and make
recommendations for future best practice
Business Process Review and re-design consultant
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Led teams that carried out the current state assessments
(processes, management, MI, systems)
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Designed and conducted the “Report Back and Options Workshops”
with the senior Financial and Operational staff
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Worked with senior management to define qualitative and
quantitative success criteria and Benefit Realisation Plans
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Defined a migration strategy for the projects to support the
relevant business goals
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Defined the org structures and planed the overall change
programme for the key process, re-organisation and technology
implementation projects
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Proposed the migration approach supported by, Project Milestone
Plans for all relevant initiatives to achieve the agreed
business
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[snip] - Data Network Controller 1978
to1984
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[snip] - Pre Sales & Technical Architect 1984 to 1987
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[snip] - Principal Associate 1987 to 1995
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[snip] - Business Consultant 1995 to 1997
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[snip] - Project Director 1997 to 2000
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[snip] - Principal Consultant for CRM & BI 03 -
07 2000
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[snip] - Head Of CRM
2000 to 2001
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[snip] - CEM Consultant for EMEA
2002
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[snip] – Self Employed Contractor
2002 to date
PROFESSIONAL QUALIFICATIONS and MEMBERSHIPS:
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Fellow of the Institute of Management Consultants
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IMC Certified Management Consultant
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HND Business Studies – Financial Sector Board
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City & Guild Certificate in Systems Analysis & Design
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ISO9000 Auditor
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Liveryman of Company of Management Consultants (COMC)
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Freeman of the City of London
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Date of Birth: 30th January 1956
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Full clean Driving Licence
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Security Clearance obtained (for permanent job at [snip], and
with PWC for work at Stormont Castle in Northern Ireland)
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Interests include, motor biking, Scuba, property development,
sailing, deep sea fishing
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Excellent references available
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Detailed employment history upon request
METHODOLOGIES UTILISED AND FAMILIAR TECHNOLOGIES:
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Works to PRINCE 2, SSADM and DSDM, ITIL and ISO90000/TickIT
standards.
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PriceWaterhouseCoopers’s Business Strategy methodology
(SUMMIT-S) and their IT Life cycle delivery methodology
(SUMMIT-D)
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BreakPoint BPR – Coopers & Lybrand copyrighted mythology, for
Business Process Re-engineering
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SOX compliance and supporting evidence requirements
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Proficient in MS OFFICE and PROJECT, Niku, VISIO
Familiar Technologies
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Aspect & Nortel Meridian Switches |
IVRs |
Vantage |
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British Telecom Network Services |
Management Reporting |
VERINT Screen & Voice recording |
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CITRIX |
Microsoft Client server platforms |
Voice and data LAN and WAN |
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Chordiant |
MS Share Point Portal, |
VOIP |
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Financial Inventory Control |
Oracle Databases |
Web design and content management |
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Firewalls |
Remedy |
Workflow Automation |
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Genesis CTI |
Structured Cabling |
Workforce Automation |
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