The following profile is a candidate from ITCD Group "ITCD".
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PROFESSIONAL OVERVIEW:

An experienced Pan-European Programme / Senior Project Manager with a proven track record of success in both the public and private sectors. Providing programme and project planning, financial/contractual and delivery governance, implementation and delivery control, to enable consistently improved business performance. 

A strong pro-active leader, with a good sense of humour, empowering staff to take ownership, providing coaching, training and mentoring to build cohesive teams working together to achieve individual targets and company objectives. 

Results oriented and customer focused, with excellent relationship management skills and references. 

A PriceWaterhouseCooper qualified BPR Consultant, also experienced in establishing and re-engineering business processes for all internal and customer facing services and managing the migration to the new operating model. 

EXPERIENCE:

 Programme Management

·         Managed multiple ongoing inter-dependent projects

·         Co-ordinated and prioritised resources across projects, departments and entities

·         Ensured management of resource contention from a global focus

·         Managed multiple change projects, designed to deliver benefits to client organisations

·         Provided infrastructure to run projects successfully through a team of project managers

·         Managed programme governance, establishing robust structure and control to eliminate failure

·         Tracked programme finances, basic costs and wider costs relating to programme administration

·         Allocated resources influencing programme costs and monitored overall specific resource usage  

Project Management

·         Prepared all project budgets plans, and maintained and controlled expenditure throughout the project

·         Used Prince 2 project management principles and process to ensure delivery on time to an agreed specification and the achievement of required quality process and cost parameters

·         Delivered project goals and milestones, including the technical and financial aspects of the project

·         Monitored performance, report on progress and initiate corrective action as required

·         Managed and supported project team members, giving clear focus and direction to their activities

·         Proactively assessed risk and initiated contingency actions

·         Ensured project team members and other contributors took ownership for key milestones

·         Identified resource requirements, agreed with function owners and deployed resources effectively

·         Drove timely decision making from senior management, customers and project team

·         Identified lessons learned from each project and make recommendations for future best practice 

Business Process Review and re-design consultant

·         Led teams that carried out the current state assessments (processes, management, MI, systems)

·         Designed and conducted the “Report Back and Options Workshops” with the senior Financial and Operational staff

·         Worked with senior management to define qualitative and quantitative success criteria and Benefit Realisation Plans

·         Defined a migration strategy for the projects to support the relevant business goals

·         Defined the org structures and planed the overall change programme for the key process, re-organisation and technology implementation projects

·         Proposed the migration approach supported by, Project Milestone Plans for all relevant initiatives to achieve the agreed business 

EMPLOYMENT HISTORY:

 

·         [snip] - Data Network Controller                      1978 to1984

·         [snip]  - Pre Sales & Technical Architect         1984 to 1987

·         [snip] - Principal Associate                1987 to 1995

·         [snip] - Business Consultant                   1995 to 1997

·         [snip] - Project Director   1997 to 2000

·         [snip] - Principal Consultant for CRM & BI                03 - 07 2000

·         [snip] - Head Of CRM                                           2000 to 2001

·         [snip] - CEM Consultant for EMEA                                   2002

·         [snip] – Self Employed Contractor                                2002 to date

 

PROFESSIONAL QUALIFICATIONS and MEMBERSHIPS:

 

·         Fellow of the Institute of Management Consultants

·         IMC Certified Management Consultant

·         HND Business Studies – Financial Sector Board

·         City & Guild Certificate in Systems Analysis & Design

·         ISO9000 Auditor

·         Liveryman of Company of Management Consultants (COMC)

·         Freeman of the City of London

 

PERSONAL:

 

·         Date of Birth: 30th January 1956

·         Full clean Driving Licence

·         Security Clearance obtained (for permanent job at [snip], and with PWC for work at Stormont       Castle in Northern Ireland)

·         Interests include, motor biking, Scuba, property development, sailing, deep sea fishing

·         Excellent references available

·         Detailed employment history upon request

 

METHODOLOGIES UTILISED AND FAMILIAR TECHNOLOGIES:

 

·         Works to PRINCE 2, SSADM and DSDM, ITIL and ISO90000/TickIT standards.

·         PriceWaterhouseCoopers’s Business Strategy methodology (SUMMIT-S) and their IT Life cycle delivery methodology (SUMMIT-D)

·         BreakPoint BPR – Coopers & Lybrand copyrighted mythology, for Business Process Re-engineering

·         SOX compliance and supporting evidence requirements

·         Proficient in MS OFFICE and PROJECT, Niku, VISIO 

 

Familiar Technologies

Aspect & Nortel Meridian Switches

IVRs

Vantage

British Telecom Network Services

Management Reporting

VERINT Screen & Voice recording

CITRIX

Microsoft Client server platforms

Voice and data LAN and WAN

Chordiant

MS Share Point Portal,

VOIP

Financial Inventory Control

Oracle Databases

Web design and content management

Firewalls

Remedy

Workflow Automation

Genesis CTI

Structured Cabling

Workforce Automation

  

 
 
 
 
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