The following profile is a candidate from ITCD Group "ITCD".
http://www.it-consultants-direct.co.uk/
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PROFILE 

Highly skilled and versatile IT professional with a proven ability to implement technology-based solutions for business problems. Experienced in design, implementation and support of large-scale and complex environments. Strong leadership, organisational and communication skills with over 10 years experience within a fast-paced and challenging environment. 

CAREER PROGRESSION TO DATE

 

Technical Support Specialist                                                           September 2007 – February 2008

[snip]

  • Installation & configuration of Websense E-Mail Security (formerly SurfControl E-mail Filter) to provide protection against denial of service, directory harvest attacks and the blended threats of spam, malware and phishing.
  • Installation & configuration of SurfControl Web Filter to provide protection against viruses, spyware, and other malicious web content.
  • Configuration & troubleshooting of Microsoft ISA and SQL Server.
  • Provide remote support to end-users, resellers and other members of the support team.
  • Responsible for analyzing software and system configurations to identify and diagnose customer-reported issues.
  • Utilized Microsoft Virtual PC to replicate end-user environments for complex incident resolution.

3rd Line Technical Support Specialist                                                                  February 2007 – August 2007

[snip] IT Solutions & Services

  • Provided 3rd level support of Windows 2003 Active Directory, Exchange 2003 and Microsoft SQL servers for [snip] and a variety of their customers including Barclays, London Buses, National Saving and Investments, and the Immigration and National Directorate.
  • Installation & configuration of Policy Patrol for Exchange to ensure disclaimers are included in customer internal & external emails.
  • Utilised group policies to implement standard configurations on windows clients and servers.
  • Delegated permissions & created custom interface (mmc) for service desk users to manage user accounts & group membership.
  • Configured performance monitor to generate reports for the purpose of capacity planning and server scaling.
  • Responsible for the management of incidents to ensure that all are dealt with in accordance with service level targets.
  • Dealing with problem records in accordance with account specific problem management processes.
  • Approval and implementation of changes in accordance with account specific change management processes.
  • Administration of MetaIP system for IP address management.
  • Documented customer Active Directory infrastructure & proposed improvements to service.
  • Installation of Windows 2003 clustered solution to provide print services to 500+ users.
  • Created clustered test environment using Windows Virtual Server 2005.
  • Revised disaster recovery procedures for customer Active Directory services.
  • Responsible for the management of backups using the following software packages; Backup Exec 6.1, 10d, Computer Associates Arcserve 2000 7.0 & Arcserve 11.1.
  • Installation/configuration of HP/Compaq & Fujitsu [snip] hardware.
  • Helped automate tape management processes.
  • Automated house keeping procedures utilizing vbs & batch scripts.

Consultant Active Directory Migration                                                                January 2007 – January 2007

[snip] (GESeaco & Sea Containers)

  • Provided 3rd level support to engineers working in remote offices.
  • Responsible for authoring group policy to provide secure working environment.
  • Devised procedures for remote server migrations.
  • Migrated printers to new infrastructure.
  • Installation/configuration of Netbackup software.
  • Exposure to McAfee ePolicy Orchestrator.
  • Liaised with customers support staff to ensure successful migration.

Consultant IBM Hardware /Windows Server 2003                           November 2006 – December 2006

[snip]

  • Devised procedures for the migration of user, computer and group accounts to a new Active Directory to facilitate company separation.
  • Utilised the Microsoft Active Directory Migration tool to retain Sid history, migrate service accounts and transfer file & print services.
  • Developed vbs/batch scripts to streamline migration processes.
  • Performed testing to ensure validity of migration processes.
  • Created test environment utilising windows virtual server 2005.
  • Created routines to backup Active Directory information
  • Documented procedures for engineers/1st line support staff to perform migration tasks.
  • Installation/configuration of clustered Exchange solution using IBM blade/SAN technologies.
  • Migrated Microsoft SQL 2000 & IIS to new HP hardware to improve system performance.
  • Microsoft SQL 2005 installation/configuration and migration of databases.
  • Responsible for evaluation and proof of concept work for migration to new infrastructure.
  • Produced proof of concept documentation for presentation to senior management up to board level.
  • HP & IBM Server/Tape installation and configuration.
  • IBM Director installation/configuration.

Active Directory Consultant                                                                 June 2006 – October 2006                       

[snip] Financial/Registrars                                        

  • Resolved replication and group policy issues within the Active Directory.
  • Emulated existing group policy configuration to facilitate movement of staff to new site. This included standard desktop configuration, Internet Explorer restrictions, application deployment, etc.
  • Enhanced existing group policy configuration to improve logon times and reduce network utilisation.
  • Implemented a VBS logon script to replace older KIX & batch scripts
  • Active Directory user migration and application integration following a company acquisition.
  • Refined existing backup procedures and implemented a solution to monitor Active Directory health.
  • Documented a wide range of technical processes including, Active Directory restoration, group policy amendments and logon script updates.
  • Published real-time documentation for non-technical staff containing performance, group policy and logical design information.
  • Established baseline figures for existing domain controllers, replication and Active Directory database performance.
  • HP server specification, configuration and deployment.
  • Produced scripts for the creation of large numbers of users, organisational units and group policy objects.
  • Responsible for maintaining existing DNS, DHCP and WINS infrastructure.
  • Evaluated requests for updates to the windows infrastructure. These included identifying the risks associated with changes to networking, client configuration, physical/security considerations, application and data.
  • Provided 3rd line support for Active Directory incidents & problems

Software Support Team Leader                                                                     March 2004 – June 2006

Specialist Computer Centres

  • Responsible for the support and maintenance of around 400 Intel-based servers, providing services to over 8000 users throughout the UK.
  • Responsible for managing a team of 15 support analysts.
  • Within 6 months achieved an increase of incidents resolved within SLA from 64% to 98%.
  • Proposed a number of service improvements that resulted in a reduction of incidents, these included the automation of known error fixes, preventative maintenance and the development of tools to assist 1st line support.
  • Defined standard workstation build and software installation processes resulting in a quicker turn around of desktop installations.
  • Key contact and escalation point for business users, service account managers and internal support areas.
  • Responsible for leadership and mentoring of analysts providing 2nd/3rd line technical support and project related services.
  • Maximised system availability by providing 24x7 support for business critical systems and revised disaster recovery procedures.
  • Promoted new methods of root-cause identification, these are now in the process of being adopted by other areas of the IT department.

Senior Distributed Systems Analyst                                                      November 2001 – March 2004

Co-operative Insurance Society

  • Selected to work on a high profile project to design and implement Active Directory to facilitate company merger.
  • Installation and configuration of clustering technologies to provide high availability solutions for more than 1500 users, this includes dealers on a stock exchange.
  • Implemented system and group policy to ensure restricted workstation configuration in-line with business requirements/security policy.

Distributed Systems Analyst                                                                 January 2000 – November 2001

Co-operative Insurance Society            

Junior Distributed Systems Analyst                                                               July 1998 – January 2000

Co-operative Insurance Society 

Trainee Distributed Systems Analyst                                                              August 1997 – July 1998

Co-operative Insurance Society                                    

Support Clerk                                                                                      September 1996 – August 1997

Co-operative Insurance Society                                  

TECHNICAL SKILLS 

Operating Systems

Windows 2003 Server, Windows 2000 Server, Windows XP, Windows NT4 Server, Windows NT Workstation, Windows 95/98, OS/2, DOS. 

Applications

MS SQL Server (including clustering), Legato Co-Standby Server, IIS, Tivoli Suite of programs, Dameware, IBM Netfinity, PC Anywhere, Lotus Notes Client, Charter and Siebel eCRM Application Servers, MS Office, Reuters, Bloomberg, Axios Assyst, Peregrine Service Centre, AutEx, Holts, First call financial statistics packages, Winfax/Zetafax, Norton Ghost, Microsoft Virtual PC, Veritas Backup Exec, exposure to MS MOM. IBM director, ADMT, Applix WorkCenter, Remedy, Microsoft Virtual Server 2005. SurfControl Webfilter, E-mail Filter and Enterprise Threat shield 

Technical Knowledge

Proficient in VBS, Kixx, and Batch scripting with a working knowledge of Perl and Python. HTML/HTA scripting, exposure to SAN technologies, WINS, DNS & DHCP installation/configuration, Un-attended application and Operating System installations, Wallboard support, Working knowledge of MS Terminal Server, Exposure to blade servers, TCP/IP, Knowledge of ITIL principles. In-depth knowledge of ADMT & Clonepr. Excellent Microsoft Clustering skills.

 

PROFESSIONAL AND ACADEMIC EDUCATION

 

Studying towards MCSE certification                                                                                           Present 

Hyde Clarendon College                                                                                             1994-1996

3 A-LEVEL passes in Computing, Business Studies and Media Studies 

Littlemoss High School for Boys                                                                                               1989-1994           

7 GCSE passes

TRAINING

 

  • Updating Support Skills from NT4 to Win2000
  • Axios Assyst Overview (Incident and Problem Management software)
  • Implementing & Supporting Windows XP Professional
  • Tivoli Software Distribution
  • MQSI Administration
  • MQSeries Administration
  • MQSeries Technical Introduction
  • Oracle DBA NT
  • Tivoli Enterprise Console
  • Tivoli Framework
  • Internetworking with TCP/IP
 
 
 
 
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