· Curriculum Vitae ·

·         Senior consultant/project manager with excellent track record of improving profitability and excellent service

·         Able to plan and implement change with minimum business disruption.

·         Technical understanding of principles and architectures needed for cutting edge applications and services.

·         Exceptional understanding of core methodologies to design implement solutions for greater benefit to business performance and operations.

·         Outstanding communication skills, able to manage and motivate multidisciplinary teams across multiple scales and locations.

·         Collaborative and energetic, proactive, decisive and fair.

I have been working within the IT and Business markets for the past 5 years commercially. I have been involved in work large and small, for private users, local education, councils and small to medium organisations around the United Kingdom and throughout Europe.

I have performed a good proportion of work with business relations across the USA from Florida to Washington providing me with a steady understanding of other international markets and industries.

I have performed work across a great deal of markets and requirements ranging from a wide range of technologies and business factors. I have provided support to all departments of business from clerk to management. I have more than 3 years managerial experience behind me covering many forms of team based and project based requirements. Working from design and budgeting to implementation and outsourcing has provided me with key abilities and knowledge that I can offer prospective employers.

Training, Education and Qualifications

Education Pending:
Self Study BSc in Computer Science

Results Pending:

September 2001 – June 2002: Tynemouth College

Results gained:

September 2000 – June 2001: Astley Community High School

September 1997 – June 2000: Astley Community High School

September 1998 – June 1999: Cramlington High School

Career History

2^nd Line Technical Support Analyst for the BT Broadband product. Providing technical support to customers of the BT Broadband service and its product.

Accountable for initiating and delivering information to BT Broadband executives in respect of many factors to their product and their releases.

·         The developments of training documents and tip sheets for analysts to aid their work within the Apple Mac Environment.

·         The development of solutions to resolve issues that appeared within the product over time as releases were made.

·         Finding the core problems to products inoperability primarily upon the Apple Mac environment and also the PC and reporting on the findings to the necessary people.

·         Working with senior BT officials on the above problems and the other development consultants to resolve the issue. I provided the physical and technical knowledge and ability to enable this work to go ahead over the days of work involved.

·         Taking part and lead in audio conferences to report and discuss key issues with product releases to aid the further development.

·         Performing callbacks to customers upon both PC and Apple Mac environments at a more technical level that standard 2^nd line support analysts are able to provide.

·         Consulting with Motives Senior Consultant teaching methodologies of Apple Macs and their functioning and providing information to aid the development of Motive for Mac for BT Broadband. This was provided to the Motive consultant whilst I was on annual leave, sending from home.

·         Providing soak testing to the BT Broadband service with customers by testing preliminary releases. Performing calls, installations, support and then analysis and reporting. Such testing and reporting performed for both PC and Apple Mac environments.

·         Providing cover for Product Specialists and Team Leaders when required at the Help Desk to ensure full business service and support given at all times.

Working in a team of 12 on varying projects supporting the distribution of services, analysis and reporting for National Insurance.

Using multiple systems and the database for all citizens to draw and evaluate data daily and report on the findings.

Submitting an idea to further develop their software as a solution to benefit the Inland Revenue nationwide. This was submitted to the appropriate scheme in August 2002 and is still currently under evaluation by their technical executives.

Senior Project Manager/Consultant for a wide range of clients, providing root communications and information in designing, developing and implementing solutions into their business with the minimum of disruptions.

Accountable for initiating and delivering projects to help a wide range of clients use IT to run their businesses better in industries including pharmaceuticals, IT, insurance, banking, retailing and manufacturing. Recent projects have included:

Separating the client's retailing business from their core manufacturing operations.

• Leading initial business analysis, planning, proposals and negotiations with business owners and employees
• Recruiting, managing and motivating a multidisciplinary team of 18 members
• Selecting third party suppliers, negotiating service level agreements and implementing services into workflow of manufacture and service.
• Training the project management team to use MS Project 2000 planning tools to benefit the work at hand.
• Planning and implementing business architecture and infrastructural changes
• Merging 30 individual business applications to revolve around one core base, replacing some of these for licensing reasons and lack of functioning.
• Introducing business process changes and improvements little to no disruption to the day-to-day functions of the business.

Achievements included:

·         Meeting demanding, immovable time-scales for the de-merger and merger.

·         Completing the project within agreed budget.

·         Meeting all industry quality standards.

·         Managing change with minimal impact on the core business