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NATIONALITY
British
DRIVING LICENCE
Full
Car/Motorcycle
QUALIFICATIONS
ISO 9001
certifications: Network Technical Support, Computer Technical
Support, Computer Industry Knowledge, Computer Fundamentals (Win
95/98), MS Windows 95 Administration, Computer Associates
certified Engineer, Computer Operations & Applications.
City & Guilds:
Business Studies & Retail Management, Automotive Engineer.
9 x O’Levels
OPERATING SYSTEMS
DOS/Windows
3.1/95/98/ME/NT Server & WorkStation v3.51/4, Windows 2000 inc
advanced server/XP/dotNET Server, BackOffice, Novell 4.*,
Netware, GroupWise, Silicon Graphics, Basic understanding of
UNIX (Red hat 6) & Macintosh including Quark Express.
HARDWARE
Apple Mac,
Compaq/Digital, Dell, Toshiba, Gateway, Siemens Nixdorf, IBM
Compatible PC’s. Mylex, Raidtec and storage-works RAID. DAT, ADR,
DLT tape storage. Various Hubs/switches and Routers including
IBM, Compaq, CISCO, Siemens, Asus, HP
SOFTWARE
MS Office 97, XP
Professional, Office 2000 Premium, MS Mail, MS Exchange 5.*,
Frontpage98/2000, SQL, Lotus Notes Server/client cross platform
(groupware), Lotus SmartSuite, Lotus cc: Mail, Veritas, ArcServe,
PC Anywhere, Real Audio & Real Video, Cake Walk Pro, All Audio
Plug-ins known to a high level, Cold Fusion, CAD, Caddie.
NETWORKING
TCP/IP, NetBEUI,
Ethernet, Token Ring, Clustering, Domain Relationships, IPX/SPX
(ODI), SMTP, SMNP, Samba, LAN/WAN, PROXY, NFS, NIS, DHCP, SMS,
FTP, Telnet, HTTP(s), NNTP, DNS, RAS, WINS, AppleTalk, MS IIS
v3/4/5 & various Firewall encryption software/hardware.
Profile
Jonathan is a
specialist in Microsoft products with an enthusiastic attitude.
He is flexible, hardworking with very good managerial,
organisational and technical skills. He works well on his own
initiative as well as part of a team, with the ability to
evaluate and solve problems effectively. Excellent planner and
organiser accustomed to working in a fast changing environment,
whilst producing high quality results to tight deadlines. He has
the ability to listen to clients, understand their needs and
find a clearly defined solution by using his interpersonal and
strong analytical skills in tackling the defined problem with a
thorough and persistent approach.
Employment History
Jan 2003 to Victim
Support (Charity work)
Present IT
Volunteer & Trainer
Jan 2001to
[snip], London
Nov 2002 Online
Systems Administrator
Jonathan presents
and provides a high profile ‘hands on’ approach to the technical
co-ordination and support of Disney Blast web sites across 11
different countries. Working closely with external ISPs and
internal Disney client groups such as producers, designers and
web operations. He ensures a high-level technical standard and
consistency adherence across all the Blast web sites. Jonathan
also provides the deployment, development, security, maintenance
and documentation to the Disney standard for the product
available to the public, using a windows 2000/NT operating
system running IIS v 4/5 and associated tools. Along with those
duties, he is also responsible for the technical ‘trouble
shooting’ of both the server and content environments with an on
call availability support 24×365 within the production
environment. Projects Jonathan has owned/managed include:
Blast related
D-card factory (1
month) - Blast functionality addition enhances end user
experience - team of 4 people - technology used Disney
proprietary software (Blast/d-card factory, go-auth, gps, login,
PSI, sched, popX, barrista, dmailer) IIS4, NT4 sp6, IE5 sp2,
shockwave media player, JDK, Perl, autoexNT, SQL 7.
Windows 2000 blast
build (4 months) - new version of blast (v4) including new
session security and review of new blast hardware (system
analysis)- team of 3 - technology used Disney proprietary
software (Blast go-auth, gps, login, PSI, sched, popx) IIS5,
Windows 2000 advanced server sp3, IE6, shockwave media player,
JDK, Perl, autoexNT, SQL 2000 and WAS web stress tool.
JABBA/POP-X blast
apps server (1 month) - simplifies multiplayer blast platform
game in a Disney controlled Solaris environment - team of 4 -
technology used Disney proprietary software pop-x, Solaris.
Blast systemisation
- (3 months) - QA, platform, procedural review improves
efficiency and accountability - team of 3 - technology used
Disney proprietary software (blast/d-card factory, go-auth, gps,
login, PSI, sched, popX) IIS 4, NT4sp6, IE5 sp2, shockwave media
player, JDK, Perl, autoexNT, FTP
Non-blast (free
site)
Bulletin board (4
months) - additional functionality and enhancement for Disney
free site(s) team 9 people - technology used Disney proprietary
software SQL, IUR database tea templates.
Sept 1997
to Bruton Knowles,
Gloucester
Dec 2000
Technical IT
consultant
Network Manager/Network Systems Administrator
Heading a team of 6
people primarily responsible for the day-to-day operation of
eight Compaq servers and two hundred mixed desktop PCs within a
centralised domain Intranet structure. To ensure any downtime is
minimised to a maximum of 5% of the working week and that all
disaster recovery operations and all backup procedures are
in-place and adhered to.
Working on eight
client sites within the UK to ensure smooth migration from a
legacy environment to a Y2K compliant for both server and
desktop. Jonathan’s duties include co-ordinating creation of NT
accounts, mail accounts, User Profiles/Policies, creating print
queues/shares, and administrating the NT domain(s) on a WAN. He
plans and manages the migration of shared legacy data from
Novell servers and NT servers. Jonathan also adopted the network
security, email and disaster recovery policies.
He provides in depth technical assistance to local IT helpdesk
used for the call logging system to deal with faults logged.
Jonathan ensured effective liaison between his project teams and
external teams such as Telephony and server/desktop teams.
Windows NT 4/2000
Windows 95/98/ME rollout for 200 users with a ‘Progress’ based
database and Office 97/2000. Also creating/adopting a ‘standard
build’, for both server and desktop alike. Installations were
carried out with use of ‘Ghost’ software. Jonathan also provided
2nd and 3rd line support after the initial rollout, sorting out
network problems, log on difficulties and difficulties
associated with roaming profiles. This involved carrying out
further Y2K Compliance
testing.
Responsible for
installing several NT Servers, NT workstations Win 95
(98, ME) and Win 3.1 clients with various Web browsers. Provided
desktop support for 80 on-site staff and 50 dial-up sales and
marketing staff across the country using NT 4, 2000/Win 95 (98
ME), Office 97/2000, Exchange and Outlook 97/2000 into a central
Exchange 5.5 server. Liasing with the other site IT
co-ordinators.
Jonathan provided
support to new NT users at any new sites ensuring that all
applications were tested and working. Troubleshooting Profiles,
drive mappings, user directories and printers. Making sure that
IT training was organised with relevant staff and that all IT
Policies were explained to new employees/clients.
He provided support
to all the clients/co-ordinators and made sure the desktop
applications were running smoothly on all Windows platforms, and
dealt with any network problems like giving access to Network
directories and log on problems. Supporting Outlook 97 as a
client for Exchange. Providing desktop and helpdesk support to
all Workstations for clients and other staff. Duties ranged from
installations to setting up new users on the network using both
NT 4 and Novell 4.11 administration tools. Sorting printing
troubles and sharing resources over the network. Also any
upgrades and service packs were installed such as upgrading NT
3.5 to NT 4, applying SP5 for NT, anti-virus/firewall software
and office 97, windows service packs were kept up to date on all
desktops.
March 1996 to Towerbridge
Systems Ltd, Somerset
August
1997 Network
Consultant/Hardware/Software Consultant
1st/2nd/3rd
line Support Technician
Migrated the entire
workforce from using Apple Mac's to PCs. Duties included
installation of various software's Windows 95/ NT 4, etc.
Provided both helpdesk and user support to end users for their
new workstations. Proactively provided clients with timely
information relating to status of any faults registered.
Assigning IP addresses, setting up remote access and sharing out
network resources including access to printers. This included
working to tight deadlines and making sure the whole project
stayed on schedule.
Project managing
PC/Network integration for companies like Radio detection (2000
users), Dartford community collage, Siemens Mapping etc.
Installed & configured the following: hard drives, Ethernet and
Token ring cards, Printer server cards, Postscript and memory
SIMMs on HP Printers, installed and configured various operating
systems e.g. Win 95, Win NT, Win 3.11, Novell NetWare etc,
carrying out electrical testing on appliances and installation
of CD Writers, CD ROMS and SCSI devices. Installed memory and
building Servers.
Jonathan was also
responsible for migrating cc mail DB6/8 users to Lotus notes
4.6, migrating cc: Mail organiser files to notes calendar and
using the notes migration database tools for exportation of cc:
Mail to Lotus notes 4.6. Finally rolling out NT4.0 and
Windows ‘95 PCs and laptops.
Provided hardware
and helpdesk support to salesmen. Re-installing software on
Laptop for new sales reps, general servicing of Laptops. Sorted
out hardware and device conflicts. Solved problems associated
with running DOS programs under Windows 95. Assisted users with
any problems associated with using their machines. Provided high
quality service from 3 to over 2000 plus users at every level
and for all desktop and networking related problems
1991 to
Self-Employed
1996
National
Computer Exchange
Network Technician
Data
Management Services
Legal
Proof Reader/Project leader Styler & Editor |
