Curriculum Vitae                    

I have been working in Desktop and Network Support for the past 12 years in a wide variety of companies from financial and law to large scale IT outsourcing. I’m qualified to MCSE level in Microsoft products and CCA level in Citrix and have experience at several contracts with both. I have also been involved in a number of rollout and migration positions. 

·       Education & Vendor Qualifications 

Education:   GCSE/A-Level            :           9 GCSE and 3 A-Level passes.

                        Degree:                  BSc. (HONS) Business Information Technology          2:i

Microsoft MCSE NT 4                    “Microsoft Certified Systems Engineer” in Windows NT 4 

                                                           Citrix CCA                                        “Presentation Server 4” 

                                                          Cisco CCNA                                    “Cisco Certified Network Associate” 

Microsoft MCP in Server 2003    “Managing and Maintaining a Windows Server 2003 Environment”

Microsoft MCP in Windows XP       “Installing and Administrating Windows XP Professional”

                                                     Microsoft MOUS                               “Microsoft Office User Specialist” in Excel ‘97 and Word ‘97   

Comptia A+                               “Operating Systems, exam 220-302”   

                                                                                                “Hardware, exam 220-301” 

·       Technical Experience 

Operating Systems:     Windows 95/98, NT 4, 2000/2003, XP, Vista, Linux Mandrake. Comptia Operating Systems Certified                                          

Hardware:                         Desktop \ Servers (Dell/HP) Rollout \ Migration, Cisco Routers and Switches, Blackberry, PDA, Comptia Hardware certified. 

Software:                            Active Directory installation and administration, MS Office / Outlook (MOUS certified), Remote Installation Services (RIS), Lotus Notes/SmartSuite, Microsoft Operations Management (MOM), SMS software deployment, Veritas Backup Exec 9 & 10, Netbackup, Wise Studio 5.5 MSI application packaging, AD, VMware, Multicast Ghost v.6/Acronis True Image Enterprise Server, Sophos Anti Virus, Smoothwall Guardian 4 Firewall, Checkpoint VPN, Pointsec, Remote access software  

Networking:                     Windows NT 4 (MCSE), Windows 2000 Server and Professional, Server 2003 (MCP certified), Clustering/Load Balancing, ISA and SQL Server, Exchange 2003 Admin, TCP/IP, DHCP/DNS, Scripting, Wireless Deployment and encryption, Citrix Metaframe 1.8/Presentation Server (CCA certified), Novell 4.11 (2 years at Admin level), Cisco to CCNA level, Print Servers, Network Documentation, Broadband/Dial up  

·       I.T. Work Experience 

Sept ’07 to             [snip]                                             Job: 2^nd/3^rd Line Support

Present               (Contract)                             (2 month Contract) 

·          Rollout of 500 base units and servers.

·          Exchange 2007 administration and support. Shell scripting research and administration.

·          Active Directory design and administration.

·          Terminal Services support.

·          Comms room support (Installing switches/patching)

·          Dameware and Royal TS remote support tools

·          Advent Helpdesk Software 

Jan ’06 to      [snip]  (Contract)       Job: Security Cleared (BC level) 3^rd Line Server Support

Aug ’07                                                                                                 (3 month Contract, 7 renewals)

Supporting the Department of Work and Pensions upgrade to Server 2003 and Windows XP all round as well as the problems resulting the roll out of over 100,000 workstations and servers UK wide. The main areas of responsibility include

• 3^rd line Wintel server support ranging from Exchange support to DNS\DHCP issues.
• Microsoft Operations Management (MOM) used to check alerts
• SMS and Radia software deployment
• Laptop security (Pointsec) and remote access (Checkpoint VPN) software set-up and administration
• Researching and Documenting procedures and processes for first time fixes
• Lotus SmartSuite / Notes support
• Active Directory/Exchange Support
• Tivoil/Remote Desktop/Remote assistance for remote support.
• Peregrine/Remedy helpdesk software

May’05 to              [snip] (Contract)          Job: Network Manager (2^nd / 3^rd Line Support)Jan ’06                                                                        (1 month Contract, 2 renewals) 

• Setting up a link between two unconnected networks so that the staff half remained safe but also had full access to the student side.
• Implementing various projects including installing wireless access points across the school so all classrooms could access the network as well as managing encryption.
• Documenting the network from scratch for the preparation of taking on a permanent member of staff to fill the position. This included looking into the cost upgrading the phone system from analogue to IP.
• Implementing a centralised backup policy using Vertitas Backup Exec to backup all home drives and critical information across the whole network.
• Configuration of the physical network to centralise support.
• Rebuild of main server after power cut including installation and setting up of active directory and clustering.
• Installing firewall software (Smoothwall guardian 4.0) and linking to Active Directory.
• Server performance monitoring and upgrades where needed including faster network cards for video streaming, memory upgrades and role moving on over utilized servers
• Deploying various student software via MSI’s using Wise Studio
• Installation and support of print servers around the school.
• Logon scripts for students and staff to map home drives and shared locations for work
• Locking down student pc’s via group policy to limit access and potential damage
• Installation and updating of Sophos anti virus
• Day to day support of all users

Dec ’04 to              [snip] (Contract)       Job: XP Rollout / 2^nd Line Desktop Support Analyst

Mar ’05                                                                                           (3 month Contract) 

Second contract at the solicitors (see Mar ’03 to Apr ’04 below for more details of work done here) - on a three month support basis while permanent members of the IT Team where involved in project work. Much of the support work was covering systems installed during first contract there. Main responsibilities included desktop and server support, deploying new pc’s via RIS, backups via backup exec and helping in deployment of new project software via sms. Also, supporting user account setup and management through active directory. 

Jun ’04 to          [snip] (Contract)    Job: 2^nd Line Desktop/Network Support

Dec ’04                                                                                (3 month Contract, 1 renewal) 

·         Desktop and network  issues including Reuters & Bloomberg support

·         Remote support via LanDesk, as well as occasional site visits

·         Backup support via Robocopy

·         PC imaging using Norton Ghost

·         Blackberry and PDA support as well as support and set up of dial up and broadband 

Mar ’03 to             [snip] (Contract)             Job: XP Rollout                                             Apr ’04                                                       (3 month Contract, 3 renewals) 

• Support of existing infrastructure (combination of Windows 95 and 98 machines running on an NT backbone)
• RIS set-up and deployment incorporating SMS software deployment
• Testing existing software and hardware with XP
• Rolling out over 300 XP Dell desktops via RIS
• Migration of information from old NT servers to new 2003 Servers (Dell).
• Vertitas Exec set-up and support for daily and weekly backups using Quantum multi tape loader.
• Citrix support and upgrading the clients program neighbourhood software

Nov ’98 to           [snip] (Permanent)                  Job: 2^nd/3^rd Line Desktop and Network Support

Jan ‘03 

Aided in the colleges migration from Novell 4.12 to Windows 2000. This has included setting up a test bed of machines to check performance and reliability on a variety of different machines with a wide degree of specifications, as well as testing a possible move to using Terminal Server in a section of the College. Prior to this I also supported a lab of Windows NT Servers and Workstations for Microsoft training courses held on a regular basis during the year, and supported a section of 120 computers in the Software Engineering department within the College’s main campus.

Also aided in the setting up and supporting of 5 Learn-direct sites through the College including upgrading the servers and desktops to Windows 2000 throughout, proxy issues, physical/software problems and setting up for MOUS testing.  

Sept ’97 to      [snip] (Permanent)   Job: Software Field Engineer / NT Support  

Nov ‘98

Field Engineer covering the South of England installing and training on the companies Bacs payroll software. Also aided in the companies network support while in the office. 

Apr ’97 to        [snip] (Permanent)     Job: 1^st Line Support/Engineer Dispatch

Sept ’97

First Line Support for the majority of the firms UK based hardware. First line support of printers and plotters as well as dispatching HP engineers for major clients at weekends making sure they met the deadlines for the SLA’s. 

Mar ’97 to     [snip] (Contract)     Job: Hardware/Software Support Engineer

Apr ‘97

2 month contract. First line support of laptops and some software support (mainly office 4.2 queries). 

Apr ’95 to              [snip]                                          Job: I.T. Trainee

Sept ‘95

As part of my Degree course I had to complete a 6 month placement within industry. Internal Help Desk role for members of staff within Grimsby and neighbouring branches. 

July 1989 to         [snip]                                         Job: I.T. Assistant

Nov 1992

This started as a two week work experience placement, but was kept on part-time for a further 2½ years. Selling of PC hardware and software products.