Curriculum Vitae

Career Summary 

An IT professional with a significant background in IT infrastructure and support.  Experience includes systems configurations, systems support for hardware and Networks.

An analytical thinker with a can do attitude. A very fast learner who is able to work efficiently and effectively within a time-constraint environment where deadlines are a priority and handling multiple jobs simultaneously is the norm.  

Computer Skills 

OS :                 Configuration, maintenance, and supporting:

Windows 95/98/NT/2000/XP/CE, X-Windows, Unix, Linux, Mac OS, OS/2, DOS 

Hardware:      All AMD, Intel and Cyrix processor based hardware

architecture – including Compaq, Dell, Gateway, and HP : troubleshooting, system analysis, configuration, maintenance, customising, assembling, and 2^nd and 3^rd line support. Notebooks and printer support and troubleshoot 

Networking:   LAN design, LAN setup, Intranet, Wireless, TCP/IP, IPX/SPX,

NetBEUI, X.25, ATM, Ethernet, Token Ring, Backbones

( Network 1^st line support) 

Programming: SQL, C, HTML, BASIC, PASCAL  

CASE Tools:  Visual Analyst, ORACLE Designer, UML 

Applications:  Configuring and supporting : MS Office, Outlook, IE, Netscape,  

Backup utilities and tools, Visio, VBA, Encore, Adobe Photoshop, Adobe Illustrator, Corel Draw, GHOST, LapLink, PC Anywhere, Peachtree Accounting, (1^st and 2^nd line support for applications) 

Others:           MS Exchange, Active Directory, EDI, Image Processing, Pattern

 Recognition, Internet Technologies, Wireless Technologies
 

CAREER AND ACHIEVEMENTS 

IT Analyst

Freelance Contract,  Germany and Thailand,       December 2001 – March 2003

·        Project Management

·        Business and Technical Analysis

·        Consulted systems requirements

·        Supported software setup and configuration

·        Supported customer care and service delivery

·        IT infrastructure analysis, design, and implementation

·        Functional and technical analysis

·        Technical support for IT related issues

·        Customised and assembled PCs and Servers 

International Project Engineer

[snip] AG,  Aachen, Germany.                          March 2001 - August 2001

·        Project Management

·        VPN Administration

·        Systems troubleshooting (cluster systems)

·        Configured, setup, fine-tune detection algorithm

·        Pattern recognition and image processing

·        Hardware configuration and maintenance

·        Liaised with clients and engineers for details on system specifications

·        C++ Algorithm modification and testing 

Systems Supervisor

ORIFLAME INTERNATIONAL, Bangkok,  Thailand. May 2000 - November 2000

·        Pioneered the development of the IT infrastructure during start-up of the company

·        Improved operation efficiency by 15%

·        Provided 1^st and 2^nd line technical support

·        Supported MS Office, Peachtree Accounting, Internet, Outlook, and In-house Software, MS Windows, EDI, Adobe Acrobat, and other office application

·        Supported PCs, Notebooks, Fax and Telephony systems

·        Managed functioning of network, computer hardware and software

·        Network, Database, Intranet, and Mail server administrator

·        Supervised data flow throughout all departments

·        Queried data from database for Sales, Finance, Accounting, and Operations Department

·        Trained end-users to use in-house software and other applications

Junior System Analyst

PROMISE U CO., LTD, Bangkok, Thailand.             April 1999 - April 2000

·        Project Management

·        Provided 2^nd line technical support

·        Analysed IT infrastructure requirements and design

·        Designed network topology and configuration

·        Diagnosed data flow and workflow process

·        Liaised between business users and programmers

·        Determined the budget with cost analysis for ROI

Senior Technical Support :                                January 1997 – April 1999

Technical Support :                                              March 1993 – January 1997

ORCHID TECHNOLOGY CO., LTD     Bangkok, Thailand.

·        Re-designed the information system and network of the company

·        Improved technical support efficiency by 20%

·        Supervised 1^st and 2^nd line technical support (Hardware & Software)

·        Configured, installed, and troubleshoot  major software applications and OS problems

·        Configured, setup, and troubleshoot all hardware related issues

·        Network (LAN) cabling, design, setup, and troubleshoot

·        Controlled product testing and service handling

·        Helpdesk and support 

Other Projects   

1.      Designed the network and the information system of NHK, Thailand 1998. Project duration of  2 months.

2.      Analysed IT Market and IT Trend - WATI INTERTRADE, authorised distributor for Cyrix processors, Thailand 1997. Research duration of  4 months with SWOT Analysis, IT trend and IT forecast.

3.      IT Recruitment Consultant – Pacific 2000, Thailand 2000. Part-time consultant for a recruitment agency. 

Personal Strengths : Very fast learner, self-starter, team player, flexible, strong analytical skills, enthusiastic, willingness to learn, able to work under minimum supervision, good knowledge and understanding of relating technical and business terms  

Interests & Hobbies: Computer technology, electronic technology, Forensic Science, Eco-tour, photography, and reading. 

Education   (Based on US System of 4.00) 

Master of Science, Computer Information Systems,  October 2000

ASSUMPTION UNIVERSITY, Bangkok, Thailand. GPA 3.45. Thesis: A 

Bachelor of Arts, Communication  Arts (Marketing/Advertising), July 1998

ASSUMPTION UNIVERSITY, Bangkok, Thailand. GPA 2.75. Thesis: A- 

Transferred, Computer Science, March 1993. SOSU, Oklahoma USA. GPA 3.5 

Personal Profile 

Martial Status: Married / No children

Visas/Permits: U.K. EEA Family Permit (entitled to work in the UK)