PERSONAL DETAILS
Name:
Date of Birth: 11th
July 1962
Address:
Marital status: Married
Nationality: British
Email:
Home Tel:
Mobile:
SUMMARY
I have seventeen
years business-consulting and project management experience, in
roles ranging from business transformation and programme
management to developing and running business change training
programmes. More recently, I have developed and implemented
bespoke business transformation, risk management, project
delivery, change management and Business Process Management (BPM)
solutions for clients in a variety of market sectors. My core
skill profile is:
·
Design and delivery of an operational readiness programme for
the [snip] (tri-service);
·
Design and implementation of a risk management and contingency
framework for the [snip];
·
Design of a data sharing and management protocol for the [snip];
·
Design and management of a financial management information
system for the [snip];
·
Shared services and outsourcing management;
·
Development and delivery of BPO strategic transformation for a
client in the Utilities sector
·
Development and management of business transformation programmes
for clients in the Energy and Utilities sectors;
·
Development and delivery of business transformation solutions
for the [snip], as part of the National Programme for IT (NPfIT);
·
Service re-design and operationalisation for the [snip],
including optimisation of services in a newly competitive
environment;
·
BPM,
including model-centric approach and integrated strategic,
compliance and governance frameworks
·
Programme management, including establishment of the programme
office, risk management and communications infrastructure
required to deliver key business and cultural changes;
·
End-to-end project management, typically with a strong client
facing role, managing projects with up to 60 staff and budgets
up to £4.5m;
·
Risk
Management for clients, including presenting innovative risk
management solutions at Board level, and developing and
implementing bespoke risk models;
·
Business Continuity Planning (BCP), including the development of
programme-wide Contingency Planning for the public, financial
and manufacturing sectors;
·
Business consultancy, providing innovative solutions to improve
the client’s position in the marketplace; and
·
Business Analysis, including business process outsourcing.
EMPLOYMENT SUMMARY
September 2004 –
to date [snip]
August 2003 –
August 2004 [snip]
Mar 2000 – August
2003 [snip]
Aug 1997 – Aug
1998 [snip] (USA)
Feb 1997 – Jun
1997 [snip]
Sep 1988 – Feb
1997 [snip]
EMPLOYMENT HISTORY
SEPTEMBER 2004 –
TO DATE [snip]
Business Change
Consultant within the [snip] NPfIT Programme
Account Manager
for Lancs Care Service Transformation Programme
·
Management of the business transformation resource across [snip]
Trusts in the North West
·
Training and mentoring of a team of approx 25 business change
consultants;
·
Development and implementation of a suite of business change
deliverables to support the National Programme for IT within the
[snip];
·
Proposing and winning the definition (and development) of an
integrated performance management framework for an [snip]
client;
·
Development of strategic partnership collateral to align care
pathways across North West-based Trusts;
·
Development of a strategic service delivery model for an [snip]
Trust client;
·
Delivery of a stakeholder management and communications strategy
for senior executives within the [snip];
·
Assistance with the development of the Health Sector Business
Plan
·
Training and management of teams of both [snip] and [snip]
resources to implement and deliver business transformational
activities
AUGUST 2003 – AUGUST 2004 [snip]
·
Development of a strategic transformational model and associated
processes to underpin the evolution of an internal division into
functioning as an External Service Provider;
·
Initiation, co-ordination and management of the infrastructure
and activities required to support the establishment of Vertex
in North America;
·
BPM
to integrate separate contact centres into a single Joint
Contact Centre, including development of a repeatable model for
re-use across other industry sectors;
·
Development and management of the implementation of a model to
standardise Customer Management processes across the
organisation, linking into business strategy and corporate
governance.
MARCH 2000 – AUGUST 2003
[snip]
Consultant within
Global Risk Management Services
Key Successes &
Responsibilities
·
Development and implementation of bespoke risk management models
for clients in a variety of market sectors;
·
Development of a standardised data ownership and process
management strategy for a large UK public sector department;
·
Account Manager for a major client in the energy sector;
·
Design and management of an audit programme to include review of
project management processes for a global nuclear energy
company;
·
Development and monitoring of a major business transformation
programme for a global nuclear energy company;
·
Development of an improved contract management framework,
including corporate wide supplier management processes, for a
global nuclear energy company;
·
Development of a corporate governance model to initiate
strategic changes to the core investment management processes
for a global nuclear energy company;
·
Design and implementation of the BCP strategy and policy for a
major ‘virtual’ bank;
·
Design and development of the programme office and management
infrastructure for a major retail credit organisation;
·
Development and management of the Contingency Planning team for
a large UK public sector programme.
SEPTEMBER 1998 –
MARCH 2000 [snip]
Consultant
Key Successes &
Responsibilities
·
Design and management of a programme of operational capability
reviews for the Army, Royal Navy and Royal Air Force;
·
Design and management of a programme of risk management reviews
and development of the BCP strategy for a client in the food
industry; and
·
Drafting and delivery of presentations and proposals leading to
the successful winning and implementation of several key client
engagements.
AUGUST 1997 –
AUGUST 1998 [snip] (USA)
Consultant
Key Successes &
Responsibilities
·
Design and management of a programme of major changes to
business processes and organisational structure for a major
client in the utilities sector;
·
Management of a review of client technical architecture and
business environment in relation to a corporate-wide SAP
implementation;
·
Initiation and management of the Programme Office facility and
centralised communications infrastructure for a major client in
the manufacturing sector;
·
Development and delivery of a global programme of conversion and
testing strategies for clients in the utilities and
manufacturing sectors; and
·
Establishment and management of a comprehensive vendor
management programme for a client in the manufacturing sector.
FEBRUARY 1997 – JUNE 1997 [snip]
Project Manager
Key Successes &
Responsibilities
·
Management of the introduction of revised business and technical
requirements to enhance the Cardpac system to conform to VISA
and Europay legislative requirements.
SEP 1988 – FEB
1997 [snip]
Project Manager
(1990 – 1997), Business Analyst/Programmer (1988 - 1990)
Key Successes &
Responsibilities
·
Management of numerous large projects (typically 20 to 50
staff, budget up to £2.5m) in a mixed economy of ITSA, customer
and contractor staff, using the PRINCE methodology;
·
Provision of technical guidance to assist in the implementation
of the DSS Smartcard initiative, in partnership with ICL;
·
Management of the Accounts Payable area of the DSS Financial
Management Information System;
·
Implementation and subsequent review of quality assurance
procedures, prior to ISO 9000 Series certification;
·
Design and delivery of customer training in COBOL, Querymaster
and Usertab;
·
Adhoc business analysis and design work; and
·
Adhoc programming work (COBOL, SQL, Millennium, JCL).
SKILLS BASE
Educational
Qualifications
10 GCE ‘O’ Levels
(1978)
2 GCE ‘A’ Levels
(1980)
BSC (Hons) Biology
and Psychology (1980 to 1983)
Methodologies
Vertex Business
Transformation
SSADM V4+
PRINCE
SDM
Turnbull Risk
Management
Software
COBOL (IBM MVS and
ICL VME)
Millennium, PDL,
Selcopy, SAS
MS-Project,
Quicktab, Usertab, Querymaster
Paradox, Access
iSOFT iPM, iCM and
Evolution
Various Database,
Spreadsheet and Word Processing packages
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