PROFILE: 

I am an enthusiastic, dedicated and reliable Application Packager. My career in IT spans 13 years and as such I have an extensive knowledge of computing. I have been packaging for over 3 years and have an in-depth understanding of Windows Installer and all technologies associated with it.  

KEY TECHNICAL SKILLS:

·          MSI & Windows Installer Technology

·          Working in an Application Packaging role for standardised and ‘locked

        down’ environments

·          In-depth knowledge of AdminStudio tools for Application Packaging

·          Use of Novadigm Radia deployment methodology

·          Working knowledge of Active Directory

·          Use of AD Group Policy

·          Detailed knowledge of Windows XP

·          In-depth knowledge of the Windows Registry

·          Working knowledge of a wide range of applications

·          Creation and Implementation of Merge Modules within an MSI

·          Visual Basic Scripting

·          MS Dos Batch Files

·          Understand and isolate application and OS compatibility problems

·          Application Discovery 

KEY PERSONAL SKILLS: 

·          Diligent and accurate worker

·          Excellent communication skills both written and verbal

·          Ability to work well under pressure within a team and also as an individual

·          Extensive knowledge of all aspects of computing, including both software and hardware

·          Conscientious and self motivated

·          Have a customer focused, service orientated approach

·          Proven organisational and time management skills

·          Ability to communicate and interact well at all levels

·          Understanding of product licensing both standalone and corporate wide 

TRAINING AND QUALIFICATIONS: 

·          Macrovision AdminStudio 7 Repackaging and Migration

·          Microsoft SMS Installer

·          MCP NT4.0 Workstation

·          MCP NT4.0 Server in the Enterprise

·          MCP NT4.0 Networking Essentials

·          Open University Diploma in Computing (Year 1) 

·          Supporting Windows XP                                                                                                            

·          IBM Laptop Maintenance course                             

·          IBM OS/2 Warp 4   

CAREER ACHIEVEMENTS:

·          Became an integral part of [snip] – I was only one of 3 permanent software engineers serving the whole [snip] UK.

·          Learned MSI packaging over the space of a few months as well as the Novadigm Radia deployment aspect.

·          My role in the company was office based remotely over 200 miles away from the head office proving that I can work to a very high level independently.

·          Assisted in the migration of the [snip] Application Packaging role to an off-shore vendor.

EMPLOYMENT:

[snip] - Worthing 2003 - 2007                                                  

Application Packager

I was one of 3 permanent packagers looking after the packaging for clients in the UK. My role was to package applications into the MSI format using AdminStudio and make them available to users for automatic installation using Novadigm Radia. I also managed software updates, patches, process improvement and fault resolution for existing packages.

 Accountabilities:

·          Accountable for the tasks related to the Application Packaging role.

·          Assistance in the development and publication of processes and standards that support the Application Packaging function.

·          Application discovery – discovery of all aspects required for application installation, dependencies and configuration. Packaging of applications using appropriate tools in line with company standards.

·          Working to assigned priorities of applications and application suites.

·          Responding to prioritised Incidents within the company Service Management tool.

·          Validation of Internal and Application Consistency Evaluators.

·          Publish packaged applications into the Software Distribution tool.

·          Distribution of applications using Novadigm Radia and Active Directory.

·          Co-ordination and documentation of User Acceptance Testing of packaged applications.

·          Creation of various scripts to assist with tasks related to the Application Packaging role.

·          Documentation of all tasks, activities, relating to the Application Packaging role. 

[snip]                   Worthing                    1998 – 2003

Senior PC Support Technician/Team Leader

Senior Support Technician assisting in running a team of 6 engineers supporting 2000+ XP and Citrix workstations and a multitude of different server builds. Performed new installs and fault diagnosis/resolution. Worked on many projects and rollouts including the Year 2000 delivery of new PC’s, applications and servers allowing a seamless move for the [snip] PC environment in to the Year2000. 

[snip]                       Lancing                      1996 – 1998

PC Support Technician

Worked in a team of 6 engineers supporting 1000+ PC’s and servers running a mixture of NT 4.0 and NT 3.51. Provided new installs and fault diagnosis/resolution for 3 offsite locations working to very tight Service Level Agreements. Rolled out NT to 300+ PC’s. Role required (extensive/frequent) out of hours work and allowed demonstration of flexible/adaptable characteristics in the workplace. 

[snip]                       Worthing                    1994 – 1996

Operational Prover

Worked as an operational prover in a team of 6. Responsible for testing a multitude of DEC/VMS programs that were to be delivered to the Live environment. Was required to locate any faults or non-compliance to specification and recommend improvements to the programs to provide better programs for the Business. 

DATE OF BIRTH: 14 Sept 1971.