Current Position   Support Engineer

        Driving Licence   Full, clean, own car

         Marital Status   Single

  Foreign Languages   Fluent Dutch

                 Interests   Early films, collecting African board games, computing           

Computing Interests:

At the moment my main interest is VB scripting.

Career Details:

Jan'06-present [snip]:

Engaged as Support Engineer by a provider of control room software for the emergency services.  The system I support is extremely complex, involving analogue and digital radio, telephony and CCTV.  It runs on top of Windows 2000/2003 Server and uses IIS, Active Directory and SQL.  I support the operating system, bespoke software, the server hardware and associated cabling and equipment.  I am specifically responsible for supporting Northamptonshire [snip], Devon & Cornwall [snip], the Isle of Man Emergency Services and Hampshire [snip].  I do this remotely and will also visit the customer when required, and I also take part in our of hours support.  I hold security clearance to SC level including Non [snip] Personnel Vetting, PNC check, Counter Terrorist Check and financial background checks. 

Jul'04-Aug'05 [snip]:

Engaged on a renewable contract basis as PC Network Support Specialist for a regional [snip] force providing telephone, remote access and on site support to users for PC desktop systems and network infrastructure covering hardware, operating systems and applications. In my hardware role I undertook fault finding on Dell desktop and laptop PCs.  I also undertook PC relocation and patch panel work.  I undertook basic repair of printers.

In my operating system support role I undertook installation, upgrade/patching, configuration, problem solving, and some systems administration.
In my application support role I installed, configured, upgraded and problem solved for MS Office 2003 and a wide range of specialist [snip] applications.  I supported remote access via VPN with two-factor authentication.  I held security clearance for the above work.

During the above period of employment, I had a brief break between contracts and worked for six weeks at [snip] undertaking PC desktop support for Windows XP based systems, monitoring of servers and some VB scripting.

Reason for leaving: contract successfully completed.

May'02-May'04 [snip]:

Engaged by this computer support outsourcing company as Technical Support Analyst, seconded to [snip] providing internal telephone and email support to users for hardware, operating systems and applications relating to desktop PC systems in an NT Server environment.  I taught a Microsoft Windows XP course internally.  I supported Dell desktop PCs and laptop PCs running Windows NT 4.0 Workstation, Windows 2000 Professional and Windows XP Professional.  I supported all aspects of PC use including remote dial in, VPN, MS Office, email, web access, networking problems, printing problems, drivers and server connectivity.  I undertook basic NT Server problem solving but not server problem rectification.  I undertook Windows Registry editing to solve spyware problems and used Norton anti virus on desktop systems.  All these tasks were subject to strict Service Level Agreements.  I held security clearance to BC level during this period.

Reason for leaving: commuting expenses. 

Jun'98-Apr'02 [snip]:

Engaged by this computer manufacturer/retailer as PC Field Service Engineer undertaking warranty fault finding/repair and problem solving for the Evesham range of desktop PCs and Intel servers.  Operating systems supported included Windows 98, Windows Me, Windows 2000 Professional, Windows NT 4.0 Workstation and Windows NT 4.0 Server working in domestic, local government and commercial environments across the East Midlands and East Anglia.  I provided in depth operating system support for desktop PC systems including manipulation of DirectX, drivers and Windows Registry.

Reason for leaving: sought new challenge. 

Jan'95-Jun'98 [snip]:

Engaged by this third party computer maintenance company as PC Field Service Engineer undertaking fault finding and repair to board swap level for desktop PCs plus operating systems problem solving for Windows 95 and Windows 98 based PCs (mainly for Evesham).  Geographical area covered was the Midlands and East Anglia.

Reason for leaving: imminent company takeover and consequent insecure future. 

Membership of professional bodies: 

Member of the Institute of Engineering and Technology since March 2003 

Education:
Sep'85-Jun'89 Secondary School (Holland):   MAVO Diploma covering Dutch, French, English, Maths, Chemistry and Physics (approximately equivalent to five O levels).

Sep'89-Jun'90 Technical College (Holland):   MTS in Computing and Electronics Full time studies covering: electrical theory; analogue and digital electronics; circuit theory; technical drawing; programming in Turbo Pascal.

Sep'90-Jun'91 College (Holland):   MEAO Economics.  Full time course mainly concentrating on business administration and economics.

1995 College:   C&G 2380 Wiring Regulations (evening classes).   A level Dutch passed at Grade C