PERSONAL DETAILS

PROFILE 

A versatile Project/Programme Manager with 20 years of IT experience and over 10 years project and programme management experience gained in the finance and retail sectors. A measurable record of the successful delivery of projects covering application development, the implementation of packaged applications and infrastructure improvements. Experienced in stakeholder and relationship management. Commercially and politically astute with excellent communication and presentation skills. 

EXPERTISE

Project / Programme Delivery

·         Management of web application development, testing and complex infrastructure projects and programmes.

·         Risk management.

·         Estimating and full budget management (£5 Million +).

·         Structured approach to project delivery (PRINCE2 Practitioner) and development.

·         Management of 3^rd party suppliers.

·         Creation and management of mixed project teams (50+ full-time resources) spanning different geographical locations.

·         Stakeholder management 

Management / Operational

·         Interim management of IT teams.

·         Process re-engineering for change, configuration and release management as part of operational readiness preparation (based on ITIL).

·         Management of large test teams and development of test strategies.

·         Creation of permanent project management, infrastructure and test teams. 

Communication

·         Politically aware and building of strong relationships with customers, project resources, and third-party suppliers alike.

·         Strong presentation skills.

·         Reporting to board level.

·         Production of high quality documentation. 

Personal

·         Excellent customer facing skills developed over many years in a consulting role.

·         Able to adapt to changing requirements, different technologies and methodologies.

·         Setting high but achievable standards of performance for others and myself. 

Previous Clients / Employers 

Financial Services - XXXX,  Assignments were also undertaken for a number of emerging Eastern European banks whilst working for XXXX. 

Retail - , XXXX Stores 

Construction - XXXX 

Publishing / Media - XXXX, IPC Media, Hill & Knowlton

CAREER HISTORY 

Mar 05 – Oct 06       Project Manager (Contract), XXXX, Birmingham 

XXXX is a world leading firm providing a range of management and consultancy services for the construction industry. Reporting to the IT Partner and Managing Partner my responsibilities included: 

·         Management of a development project aimed at delivering a best practice system and EDMS based on Microsoft SharePoint and .NET technologies. Initially outsourced to a third party the development was brought in-house requiring the set up of a new development function with new processes and control mechanisms.

·         Review of the IT operational readiness capability against the requirements of the new application and management of remedial action including the implementation of ITIL.

·         Review of the current project delivery function resulting in the creation of an IT Project Delivery team to improve the project delivery capability for all IT projects.  

May 04-Jan05          Project Manager (Contract), XXXX, Bristol

One of the UK’s leading providers of life insurance, health insurance and general insurance products. Reporting to the Remarkable Customer Service (RCS) Programme Manager I was responsible for the delivery of the New World Architecture (NWA) Programme. The objective of this programme was to deliver improvements to the performance and resilience of business critical financial systems and CRM (Siebel). This included a review of existing development and deployment processes and the implementation of identified improvements. 

Dec 03 - May 04       Project Manager (Contract), XXXX Trading Ltd, London     

The UK’s leading on-line classified advertising portal enabling users to search for cars, homes and jobs. XXXX were involved in a joint venture that involved replacing its existing platform and applications. Reporting to the Operations Director, responsibilities included a full review of the programme and IT operations and interim management of the IT function. 

Jan 02–Nov 03       Programme Manager (Contract), XXXX Technology Services UK Ltd, Bristol           

The infrastructure delivery services arm of the XXXX Group. Reporting to the Head of XXXX Tech Professional Services I was responsible for managing a programme delivering strategic infrastructure improvements, the deployment of applications to production systems and operational readiness.  

Aug 01 – Dec 02     Project Manager, XXXX Stores Ltd, Bristol    

The UK’s sixth largest grocery retailer. Reporting to the IT Director my, responsibilities included a full review of the existing Quality Assurance function and development of a three year strategy aimed at improving the quality of developed applications. This included interim management of the QA function and implementation of new process improvements. 

May 00 – Jul 01      Independent Consultant, Various   

During this period I delivered a number of projects for my clients including: 

·         Implementation of a Quality Management System for a UK systems integrator and set up of QA function for their new US offices.

·         Review of existing development process for the UK’s leading consumer magazine publisher and implementation of configuration, release and change management processes and project delivery process.

·         Interim management of a major B2B project for a major global logistics company based in San Francisco.  

Mar 98 – May 00     Senior Consultant Project Manager, XXXX Consulting, London       

The XXXX provided IT services and software solutions to the finance sector. Responsibilities included the management of a variety of projects including: 

·         Development and implementation of a performance test strategy for a UK on-line bank.

·         Project managed effective testing for a high profile on-line share application system for a large UK on-line retail bank IPO; for an on-line investment service offering share dealing and a funds 'supermarket'; for a major on-line credit card launch and for a new telephone banking call centre as well as a web-site supporting on-line savings accounts.

·         Year 2000 Programme Manager for large UK retail bank which entailed the development and implementation of a millennium testing strategy for over 300 systems.

·         Review of a European Investment bank’s Year 2000 programme and development and implementation of a revised testing strategy for Year 2000 readiness. 

Jan 97 - Feb 98      Senior Consultant, Implementation Services Team, XXXX Ltd, Slough         

A banking software solutions provider. Reporting to the Implementation Services Manager, responsibilities included the creation of a new team responsible for implementing client-server based retail banking and trade finance solutions to customers.  

Jul 93 – Dec 97      Manager, Technical  Consultancy Services, XXXX International, London   

A banking software solutions provider. Reporting to the Support Services Manager, responsibilities included management of the  Technical Services Group, supplying technical consultancy services and post implementation and pre-sales support for existing and prospective clients. 

1991 - 1993           IT Manager, XXXX (UK) Ltd, London

1990 - 1991           PC Analyst, XXXX (CI) Ltd., Jersey        

1989 - 1990           Systems Support Officer, XXXX, Jersey

1986 - 1989           Operations Control, XXXX Ltd, London

1983 - 1986           Telecommunications, XXXX, Various Locations 

EDUCATION, QUALIFICATIONS & TRAINING 

Seven O-Levels – De La Salle College, Jersey, 1982 

Telecommunications Course - 2^nd School Technical Training, RAF Cosford, 1983 

Project Management - PRINCE2 Foundation, PRINCE2 Practitioner, Project Management, Programme Management 

Personal Development – Core Consulting Skills, Presentation Skills, Train the Trainer, Mentoring and People Management 

Miscellaneous – ISEB Foundation Certificate in Software Testing, Microsoft Project, Introduction to Money Markets, ITIL foundation, Various Network and Database Management courses. 

HOBBIES & INTERESTS 

Apart from spending time with my family I enjoy running and recently completed my first marathon.