PROFILE

A successful IT Quality Assurance Professional with global experience as Process Compliance Manager and ISO 9001:2000 Tick IT internal Auditor with responsibility for improving performance. A self starter with a consistent record of growing teams to achieve ambitious targets.

I enjoy developing and growing departments that solve challenging business problems. I have a methodical and precise personality which enables me to link implementing compliance and regulatory requirements to processes, people and financial objectives

Committed to Quality and Excellence, I offer an enthusiastic, innovative, challenging approach to process management which delivers practical, compliant, fully integrated business management solutions.

ACHIEVEMENTS

·       Championed in Switzerland, improved compliance with XXXX’ global IT policies, standards and reporting tools. 

·       Designed, developed and project managed a global Quality Management System, leading to ISO 9001:2000 certifications in less than 12 months.

·       Implemented a successful internal and external audit programme removing compliance barriers to tier one pharmaceutical sales

·       Founded the Quality Assurance team, tested and approved the releases of four generations of Workshare product.

EXPERIENCE

2004  - May 2005 XXXX, Switzerland SA,  Geneva (Private Wealth Management)

                                IT Business and Control Manager Switzerland (Consultancy assignment)

·       Project Manager responsible for co-ordinating the regional implementation of Head office IT software governance, change control and security policies and standards in Switzerland

·        Responsible for the closure of over 700 IT policy gaps through the introduction of improved processes and procedures

·        Project managed to completion a major per application information security policy risk assessment.

·        Regional Champion for the implementation of a new financial project management tool: BEN.- Business Engine Network

·       Global Management reporting through liaison with Global heads based in Frankfurt and regional heads located within busy IT/business department based in Geneva Vienna and subsidiary Rued Blass & Clie, Zurich.

·        Utilised good communication skills to achieve common objectives across departments, countries and cultures.

1999 - 2004             XXXX,  London  (Software House) 

                                Process Compliance Manager

·          Responsible for developing Workshare’s global compliance and process improvement strategy within regulated markets ensuring Workshare passed all pharmaceutical third party vendor assessments and audits.

·          Project managed from inception to final assessment Workshare’s ISO 9001:2000 Tick IT Quality Management System

·          Expert in 3^rd Party Pharmaceutical compliance requirements including GAMP 4, 21 CFR Part 11 and software validation

·          Workshare’s internal auditor all business functions, all offices – London, San Francisco and Cape Town

·          Achieved US / UK main office ISO certifications in less than 12 months; South African certification in 6 months.

·          Initiated and developed companywide quality Improvement initiatives. Achieving excellence in documentation standards, key performance indicators and management reporting.

·          Championed companywide improvements to internal reporting software leading to improved intra office communication, data analysis and reporting.

·          Implemented the quality improvement process and founded the Process Compliance function at Workshare

                                Software Quality Assurance Manager

·          Responsible for recruitment and development of the QA team from a one-person operation to a growing department of specialist QA professionals. (11 People)

·          Expert in Agile Development and Test methodologies – spoke at BCS Testing SIGIST and World Extreme Programming conference 2002. Employee of the Month (May 2002)

·          Responsible for software Quality Assurance, Regression, Automated and Acceptance testing and Test strategy for the companies’ full product range including Deltaview Workshare’s market leading legal document comparison tool.

·          Established the software testing process and founded the software Quality Assurance function at Workshare

1997 - 1999             XXXX,  London (Consultancy and Software House)

                                Training and Support Centre Manager

·       Managed a three people team during rapid expansion of the internal network, and migration from Windows 3.1.1 to NT

Workstation environment.

·       Established and managed the support centre including supervision of the internal network, hardware and software procurement

·       Service Managed the external Quest Software Call Centre and Iona Training facilities

Training Manager

·       Responsible for organising the weekly internal training schedule. Organisation of training materials, and evaluation and procurement of computer based training (CBT) courses including NT, UNIX and Oracle courses.

·       Writing internal training courses and presentations including SQA Suite, Testing and presentation skills courses.

Test Analyst

·       Testing a Magic / Ingres gateway on an in-house project using SQA Suite. External consultancy work testing Unicenter TNG for Computer Associates, and pre-paid mobile phone billing system at Sema Telecoms.

1993- 1997              XXXX, Knightsbridge, London (Department Store)

                                EPOS Testing Co-ordinator for XXXX  Information Systems

·       Responsible for New Epos Development project documentation, Acceptance Testing, and rollout of New Windows based system.

·       User Acceptance Tested: pier to pier, radio, client server plus Store and Airport versions of the Riva software.

                                XXXX Executive Training Scheme

·    Various selling, non-selling and personal development training assignments including: managing people, stock and exemplary customer service standards for numerous sales departments across the store. A member of the IT Retail Express helpdesk team.

·       Selection through senior management recommendation and peer group assessment tests.

                                Sales Associate and Buyers Assistant

·       Sales, stock order & procurement activities within Children’s and Menswear departments.

·       Designed, co-ordinated and wrote a comprehensive comparative shopping survey and management report.

1993                        XXXX, London (Multinational conglomerate).

                                Assistant in Group Finance Department.

·       General office administration during busy reporting period.

·       Gained an insight into year end financial consolidation and stock market reporting practices.

1991 – 1992            XXXX,  Brussels, Belgium. (Management Consultant)

                                Clerical assistant

·       Office assistant  working within European Commission Euro Info Centre project

·       Developed complex regulatory interpretation skills, international team building and French language skills.

QUALIFICATIONS AND TRAINING

Standards Training

Prince 2: Project Management in Controlled Environments

2005                        SPOCE Associates intensive 1 day course – Practitioner Exam Pass.

2005                        SPOCE Associates intensive 3 day course – Foundation (82%) Pass.

ITIL  IT Service Management

2005                        QA Training Limited 3 Day course – ISEB Service Management Foundation (80%) Pass.

ISO 9001:2000 Tick IT Quality Management Skills

2005                        Associate member of the Institute of Quality Assurance (IQA),& Member of the  American Quality Association (AQA)

2002                        Excel 5 day intensive IATCA Lead Auditor and BSi ISO 9001:2000 Internal Auditor Courses

ISO 14001:1996 Environmental Management Systems Skills

2003                        LRQA 2 day Practical Implementation of Environmental Management Systems course

IT Management

1999 - 2002            Member of British Computer Society Special Interest Group in Software Testing

                                                Presented at November 2001 SIGIST conference (400 people) on the role of Testing in an XP environment

1998                                        FAST Certified Software Course and Examination Pass

                                                Course covered all aspects of Software Licensing and Asset Management.

Computer Skills

Lifecycle                 Development and Testing Standards compliance expertise ISO Tick IT standards / IEEE/ CMM/ GAMP 4

Extreme Programming (XP) Expert - co-presented tutorial at World XP conference Sardinia 2002

Packages                Project Management tools: Business Engine Network financial project management tool, MS Project

                                Word Processing: MS Office, Adobe Acrobat, Visio, All Workshare document content management products,

Document Management Systems: LiveLink, Imanage, DocsOpen,

Retail and Sales: Riva Powertill, Retail Express stock management tool, Siebel Customer Relationship Management tool,.

Courses                  Test Tools: Compuware QA Run and QA Director, Advanced Rational SQA Suite

Platforms                 All Microsoft Windows Environments.

Education

1988 – 1991            BA (Hons) in Geography Class 2 Division 1

                                from the University of Sussex.

                                A-grade in Final year project based upon design and analysis of an employee attitude survey following Esso Head Office move.

1981 -1987                              3 GCE A -Levels - Economics (A), Geography (C) and Government & Politics (C)

                                                8 GCE O-Levels.

French Intermediate Level

2004                        Berlitz intensive French course (Berlitz level 5 to 6)

1992                        Diplome D’Etudes en Langue Français A1 /A2 Examination and Foreign Languages For Industry and Commerce French

Examination Pass . Lived in Reims, France for 3 months studying at Ecole Français