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A well rounded and self-motivated IT Professional who is
resourceful and results orientated. Educated in
accountancy, business management and IT, with over 19
years experience in IT. A proven leader with excellent
communication, man-management and presentation skills.
Considered by peers to be a good leader and
communicator, with demonstrable skills in process design
and implementation. Often called upon to manage delivery
of complex multi-discipline solutions.
Involved in the running of various charitable projects
and organisations, including, running leadership
training courses for school leavers, mentoring
programmes and running various web sites.
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Key areas of experience include:
Notable Achievements
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Received an Accolade for the transition and knowledge
transfer of the IPIDS Application Support function from
the incumbent service provider to [snip], including the
setting up of a new Application Support team.
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Review and development of the Service Catalogue for the
[snip] Brake Brothers contract.
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Designed and implemented a highly automated Service
Management Reporting suite for the [snip] contract.
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Designed, developed and implemented an Application
Support tool [snip], (IPIDS) as an extension to the CMDB
and a central source of information about applications
supported, knowledge base and document repository.
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Application Support trouble shooting [snip]. Redesigned
the processes and renegotiated the interfaces with third
parties, bringing the number of open incidents down from
800+ to 40+ in 4 months.
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100% success rate in delivering Application Support
functions within Service Level Agreement targets (BIA -
Home Office contract).
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Successful design, development, launch and on-going
support of a web based Content Management System for
Rotary International, using various web technologies
such as HTML, Javascript, XML, Ajax, PHP and MySQL.
IT
Management (9 years)
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Extensive process design and implementation, following
ITIL guidelines.
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Operational Management of Application Support function
for the Borders & Immigration Agency Including 40+
applications in an ITIL environment.
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Establishment of Application Support team including
knowledge transfer from incumbent service provider.
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Management of SAP development and support teams, for the
largest SAP installation in the UK.
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Experienced in dealing with customers at all levels,
including problem management, trouble shooting and
negotiation.
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Extensive skills in service level reporting, including
report design and presentations to customer and
management.
Systems Development (3 years)
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Research, design and development of accounting systems,
both bespoke and standard modules of accounting systems
for a software house.
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Ensure compliance of solutions with accounting and
Inland Revenue, standards and legislative requirements.
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Design and management of pilot studies and beta testing
before bringing software products to market.
Technical Management (5 years)
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Managing the support and development of ERP (SAP) and
other core business systems for the largest SAP
installations in the UK.
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Strong leadership, people and team development skills
(teams in excess of 20).
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Effective leader with ‘hands-on’ approach when required.
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Design, implementation and management of LAN and digital
printing systems and print bureau services.
Solutions Architecture (5 years)
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Providing key interface between business, technical and
user teams, ensuring final solution meets the real needs
of the business/customer.
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Involvement in all stages of project, from pre-sales
discussions to final delivery and support.
Project Management (8 years)
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Managing projects including external suppliers and
resources.
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Managing multi-discipline project teams.
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Business case definition, including cost/benefit and gap
analysis.
Accountancy (11 years)
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Financial and management accounting, reporting to Board
of Directors
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Departmental management.
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Process design and implementation.
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Budget planning and management.
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Business strategy.
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Organisational structure and role definition. |
