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Date of Birth:
06/08/1972 (31)
Hobbies/Interests:
Scuba Diving, Territorial Army (Security Cleared), Technology,
Keeping fit, Music, Reading and Martial Arts.
Health: Good
Full Driving
Licence (12 years)
As seems to be common in the modern IT industry, my interest in
computers started some years ago when I purchased my first home
PC. I gained my initial technical skills through a mix of self
study and bitter experience. Since then, I have continued along
the self study path to gain more skills and understanding of
various aspects of PC’s and support. I am currently studying
towards MCSA accreditation having just passed my CompTIA A+
exams.
I expect to attain my MCSA and hopefully MCDBA within the next
18-24 months.
As an individual, I am a definite team player with a “we can do
it and will do it right now” attitude. I am loyal, reliable and
hard working with a positive attitude. I have good customer
facing skills and usually excel with people who have a low level
of IT literacy.
Having contracted
for some 3.5 years, I have gained a broad and varied level of
experience in various technologies and environments – both
desktop, email and phone based support. I am now looking to gain
either long term contract work or permanent employment where I
can settle and develop new skills and use my existing experience
to bring something to the company.
·
CompTIA A+ 2000 Certified
(Course and exam certificate copy available upon request)
·
CompTIA Network+
(Supporting ICT Networks - Course attendance certificate)
·
Configuring and troubleshooting Windows 95/98, NT v4 (Rusty),
Win 2000 Pro and some Windows 2000 Advanced Server experience
too, Windows XP Pro.
·
MS
Office 97/2000/XP
·
Exchange 5.5 – Account creation and basic admin duties
·
Active Directory – Account creating and administration of,
·
5
years PC Build/configuration experience
·
Experienced with Dell Latitude range of laptop Pc’s including
fault diagnosis and “known Issues”
·
Nortons/Symantec Anti-Virus Software both Corporate and
professional version
·
Ghosting – Creating images for testing/Rebuilding.
·
Secure ID remote authentication software
·
Various call logging systems (Remedy, Applix, RMS, E-journal)
·
Understanding of TCP/IP, DNS, WINS and DHCP.
April 2002 –
Present [snip]
Position: Support
Analyst
Details:
Providing complete technical support solution to over 700
locations throughout England and Wales to over 26,000 mainly non
technical users
Systems Supported:
·
Windows 95/98/ME/NT/2000/XP
·
MS
Office 97/2000/XP
·
Norton Anti Virus Products
·
Peer
to peer and Client Server networks
·
Bespoke software
·
Exchange 5.5 - Account creating and administration of
·
Active Directory - Account creating and administration of
Feb 2002 – March
2002 [snip]
Position: PC/IT
Audit
Details:
This was an
auditing role for [snip] IS prior to taking over the support
for a local county council. This was a short term contract only.
October 2000 –
January 2002 [snip] (UK) Ltd
Position: Helpdesk
Analyst (1st Line - Contract)
Details:
I
joined a totally non-technical 1st line team with the
requirement to be the technical member and achieve a 25%
resolution at first line by encouraging and supporting the other
support persons. We exceeded this within the first two months.
Further duties included 2nd line support and
creating/modifying procedures and policies. Supported in excess
of 800 users, most working remotely from home via DUN. During my
employment with EMC, I also gained valuable Windows 2000 roll
out experience for 1000 UK users over multiple sites. This
included post roll out support and related issues.
Systems
used/Supported:
·
Applix Call logging system
·
Windows 95/NT v4, Windows 2000
·
MS
Office 97/2000 Outlook 98, Project 98/2000, Visio 2000
·
PC
Anywhere
·
McAfee Anti-Virus
·
Norton Ghost and other general imaging and partitioning software
·
ISDN/Analogue dial-up using Secure ID for authentication
There is more
history if required. I have cut this down to my most recent and
relevant experience
On Request. |
