Post Applied For
Sr.Service Manager/ Service Manager and
Similar Position.
Job
Objective
Assignments in Customer Service / After
Sale Operations / Business Development with a high growth
oriented organisation.
Current Key
Responsibilities: At HP INVENT
Taking care of DOA Operations Countrywide
across Asia Passaic including Deployment of policy &
Communication to all channel partners.
Handling Service Partners, Dealers,
Sub-dealer & Distributors & their Operational
Activities.
Audit of Authorized Service partners &
responsible for Supply chain initiatives for faster turn
around time.
Making new Business strategies to achieve
more C.Sat & less Turn around Time.
Handling 400 Service Provider & 1200
Dealers, Distributors, & Resellers across the India.
Working in cooperate office of HP as
Program Support Executive.
Summary of
Skills & Experience at [snip] of INDIA Ltd.
·
Handling 15 Territories of
Haryana to promote the sales of the company’s products and
to increase the revenue.
·
Handling Service Partners,
Dealers, Sub-dealer & Distributors & their Operational
Activities.
·
Managing Service operations
through regular System & Physical Audits.
·
Proficient in implementing
marketing strategies, managing franchisee operations
to promote sales and achieve business targets.
Summary of
Skills & Experience at [snip].
·
Over 3.5 years’ experience
in Client Servicing and After Sale Support in Asia’s largest
Water Purifier company.
·
Handling the franchise
operations to promote the sales of the company’s products
and to increase the revenue.
·
To improve the quality of
service & service deliverables to increase the maximum
customer satisfaction.
·
Proficient in implementing
marketing strategies, managing franchisee operations to
promote sales and achieve business targets.
·
Expertise in Inventory Control
and managing Service Operations, addressing & resolving service
related critical issues and maximising customer satisfaction
level.
·
Excellent Troubleshooting,
Relationship Management and Client Servicing Skills.
Organisational Experience: 7.8 YEARS
Working with [snip]
invent From Jan’07 Onwards as Program Support Executive
Working with
[snip] FROM June’06 to Dec’06 as Territory Service
Executive.
Working with
[snip].
FROM December 2002 to May’06 as GROUP
LEADER.
The
company is a market leader in water purifiers, air purifiers,
vacuum cleaners
Jan’2001
to Nov. 2002 with [snip]
The Company is
engaged with [snip], DESU and Other Electrical organizations for
the maintenance and repair of
heavy Electrical Equipment.
Jan’2000 to Dec. 2000
with [snip]
The company is
India’s largest Public sector Undertaking In Power Generation.
Career Path
Jan’00 to Dec’00 Electrical
Engineer Trainee
Jan’01 to Nov’02 Electrical
Engineer
Dec’02 to May’05 Service
In-Charge (South Delhi)
June’05 to May’06 Service
In-Charge (Faridabad)
June’06 to Dec’06 Territory
Service Executive
Jan’07 Onwards Program
Support Executive
Key Responsibilities
Customer Support
·
Heading and training a team of
45 engineers to provide efficient technical support and after
sale services and achieve higher customer satisfaction matrices.
·
Handling complaints relating to
warranty and quality standards.
·
Providing training to bulk
institutional buyers for safe operation and routine maintenance
of the products.
Product /
Service Promotion
·
Managing the franchisee
operations to cover more markets, expand existing share and
achieve revenue / collection targets.
·
Building and maintaining
healthy business relations with major clientele including
corporate and individual accounts.
·
Implementing competent
strategies with a view to promote the company’s products and AMC
Services.
·
Conducting market surveys in
order to collate customer feedback; taking appropriate actions
to bring improvement in the company’s products and services.
Chief Accomplishments
·
I
have given consistent growth of 27% to the company business.
·
Qualified Consecutively two time’s in Euro service achievers
elite club.
·
Get
the Award for best Group leader service Amongst 450 Group
Leaders in all over India for the very first time, For both
C.R.C & Business Partners & Nominee for the second time also.
·
Target Achievement is always 128% in case of Business Partner
Revenue collection.
Nature
of duties In [snip]
·
Maintenance of batteries.
·
Maintenance of L.T & H.T
Motors.
·
Maintenance of Transformers was
including five Auxiliary Transformers. One Main Transformer &
Distribution Transformer.
·
Maintenance of Generator
Turbine units including three units of 100MW’s & Two units of
210MW’s.
·
Maintenance of switchyard
includes Relays, Circuit Breakers, Current Transformers, and
Potential Transformers & over head Transmission Lines.
Job
responsibilities
·
Regular calibration and
maintenance of Electrical panels.
·
Supervision of Electrical
control room (ECR).
·
Servicing of Extra high-tension
transformers.
·
Analysing of technical defects
in all furnaces.
·
Maintenance of 440 volts main
supplies and controls panel.
·
Regular maintenance, trouble
shooting and services of power supply units.
EDUCATIONAL QUALIFICATION
·
Passed 10+2 Science Stream,
From CBSE New Delhi.
·
Passed Bachelor of Arts in
2002, From Delhi University, New Delhi.
·
Pursuing M.B.A From I.G.N.O.U,
Maidain Garhi, New Delhi.
PROFESSIONAL
QUALIFICATION
·
Diploma In Electrical Engg.(3
Years) From Pusa institute of technology, Board of
·
Technical Education New Delhi.
·
Diploma In Computer Software
Technology (6 Months) From Oxford Software Institute
·
South Ext. New Delhi.
SOFTWARE APPLICATION PACKAGES
·
MS Office 97, 2000, HTML,
FrontPage 98, 2000 and Other Application software,
Ms Dos.
CARRIER
OBJECTIVE
To Build a Carrier, Which Uses My Skills and
Allow, Me to Further Improve My Analytical and technical Skills
through Consistent Up gradation Aimed Towards Providing
Efficient Solutions to the Society.
PERSONAL
INFORMATION
Date Of Birth
4th
March 1977
Marital Status
Married
Nationality
Indian
Language Known
English, Hindi
Leisure Interest’s
Driving, Watching English Movies and Music
Present Salary
4.10 P/A
Expected
Salary
6.00 P/A
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