Key Skills

• Fast and effective problem solver with strong technical abilities
• Consistently achieves goals and objectives set
• Highly developed analytical skills
• Excellent communication skills with people at all levels
• Very adaptable, being able to work extremely well either in a team or individually
• Valuable planning expertise to resolve potential problems
• Effective project and time management experience
• Enjoys working in an extremely challenging environment
• Extremely customer focused
• The ability to master and implement new skills exceptionally quickly

Career Development 

Technical Team player working as part of a team to successfully audit approx 1500 laptops which meet the FSA requirements.

·         Audit laptops following [snip] regulations and Guidelines.

·         Installation of Software to laptops to complete audit, ie Safeboot v4.2, Norton Antivirus Corporate and CA Agents.

·         Liaise with [snip] IT Team to fix issues prior to Audit completion.

·         Rebuild Laptops using Norton Ghost when major issues cannot be resolved prior to backing up any data on laptops. 

Lead a team of Engineers to deploy XP workstations onsite within the timescale allocated for the [snip] Project.

• Responsible for planning and management and deployment of workstations according to the LIP.
• Responsible for the assessment and performance of Team members.
• Ensuring accurate records of assets and site completion.
• Resolving technical issues onsite with [snip] technical team.
• Liaising with BT to fix any network issues onsite. 

Build and Rollout for DWP, Windows XP Workstations for [snip]  Project.

• Responsible for accurate deployment of Windows XP workstations.
• Responsible for recording correct asset information of decommissioned workstations and new ones.
• Resolving minor technical issues with system builds.
• Planning and time management of the rollout of systems.

Provide support to 150+ users at HQ for Windows 2000 and XP systems running Office applications. Providing excellent desktop support for the in-house Container Management System and Groupwise Email to HQ and to remote offices around the world. Virus and Spyware control. Hands system upgrades hardware installations memory, hard disk and PCI cards. Help Organise office moves.

• Provide technical support on Windows (9x, NT, 2000 and XP), Netware 5.1/6/6.5, desktop / server applications and hardware.
• Network installation/ troubleshooting (NIC, Hubs/Switches/Routers).
• Cat 5 cabling installation.
• Responsible for the upgrading and maintenance of the LAN and WAN.
• Patch management of Windows 2000/ XP workstations via SUS server.
• Mcafee Antivirus installation and updates.
• Project Management and deployment for Employee workstations.
• Imaging of Workstations and deployment via RIS Server.
• Creating documentation for all changes made to network and systems.
• Successful Audit of IT equipment based at HQ.
• Yosemite Backup for all Servers backups.
• Installation and set-up for Windows 2003 Standard Server with Active Directory.
• Installation and set-up for Windows 2000 Server and Advanced Server.
• Training user on how to use the in-house CM system and Office Applications.
• HP and Kyocera printer maintenance and support.
• Support for OKI and Konica Fax and Photocopiers.

Offering No Fix No Fee basis I.T support to the local area. Solving computer related problems, Hardware and Software Upgrades. Networking, installation of broadband modems. Offering online I.T Support Chat on Msn Messenger. Also offer remote access support to users and help with Security and Virus Issues. Spyware and Virus Removal. Windows Installations and repairs. 

• Windows re-installs and Repairs.
• Virus and Spyware Removal.
• Firewall, Spyware and Antivirus Software Installation and Configuration.
• Remote Desktop Support.
• Hardware upgrades (Memory, Hard disk graphics card and CPU).

Technical support for users, covering 37 stations across North Yorkshire. Setting up and maintaining existing Netware and Windows Networks. Responsible for maintaining and keeping the Mobilsing system up and running. Upgrading Systems with Software and Hardware. Responsible for the Management of the brigades Intranet site development. Maintaining IT fault inventory within a MS Access Database.

Main Duties: Part of a Team, which looked after the Network and systems infrastructure across North Yorkshire. Supporting many areas of IT systems to help users adapt and to increase productivity within the workforce. IT support to 130+ users.

Responsibilities: Maintain and support the entire networks. Support for the Mobilising system such as Firecat 2000, SerWorld 1.0 GIS, NT4 Workstations and DS100. Liaising with Sercuricor Information Systems and SERCO to maintain the Brigades Mobilsing system.

Operating Systems: Win 3.11, 95, 98, NT4, 2000 Professional and XP and also support Novell Netware Servers and Clients, MS-DOS.

Piloting and support for Citrix Metaframe Server, Installation of Cisco Catalyst switches, Support for Novell Netware Serves 3, 4, and 5, Win NT4 and 2000 Server.

Use of Backup systems such as Arc-Serve for Novell Netware and NT backup software.

Project Management: Management of three important brigade projects, Brigades Intranet Development, Geographical Information System upgrade development with Oracle forms. Also development of the whole of the brigades Networking infrastructure, such as upgrading and installation of new workstations on the network. Improvements to networks from BNC to CAT 5 cabling (creating patch cables). Upgrading 3com Hubs to Cisco Switches. 

Personal Information

Date of birth          09^th May 1979

Marital status        Married

Interests                Socialising with friends, computing, football and cricket. Online Technical support for users around the world.  Regular reader of IT Week, Computing and Computer Weekly. Always like to be kept up to date with technology and the IT market.

Driving                   Full, UK driving licence

Nationality             British

Memberships       Community Governor for a local Primary School. 

Education 

Professional Development

2006                                       Brainbench MS Windows Server 2003 Administration Certification.

2006                                       Netware 6.5 Training Foundation and Upgrade.

2006                                       Brainbench Computer Technical Support Certifcation.

2006                                       Brainbench Computer Fundamentals (WinXP) Certification.
2005                                       CompTIA Security+ Training.

2005                                       OCR Level 3 Certificate for IT Practitioners.
2005                                       CompTIA Network+ Certified.

2004                                       Netware 6 Training.

2004                                       OCR Level 2 Certificate for IT Practitioners.

2004                                       Installing, Administering and Configuring MS Windows 2000 Server (70-215).

2004                                       Installing, Administering and Configuring MS Windows 2000 Pro (70-210).

2003                                       CompTIA A+ Certified.     

2002                                       Bachelors of Science Computer Studies.

2000                                       Windows NT Training. 

Objective

It is my intention to apply my academic knowledge and work experience to the methods, tools, techniques and processes underlying the development and maintenance of medium, safe and secure complex software and hardware systems 

Skills & Roles
 

 references 

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